Tamarijn Aruba June 12 - 24, 2008Author: Arubalisa (More Trip Reviews by Arubalisa)
Date of Trip: July 2008
Arrival back in ATL after an uneventful flight at 8:40 p.m. made for a very long day. We knew that we would be delayed in leaving ATL since we had to make a claim for one piece of our luggage which was damaged on the flight to Aruba. No sense reporting it in AUA since the employees there are only contracted and have virtually no power over such things. After waiting 25 minutes in a very long line filled with tons of folks with lost luggage at Delta's Baggage Claim Center, dh was told the crack in our hard plastic luggage was "minor" and they would not repair it. Dh was given a phone number to further pursue the "issue".
As a follow up, dh did phone the number Delta gave him and it went through to their call center in India. He got no where with them. He then called the local Atlanta customer service phone number for Delta and spoke to someone proficient in English who said without question our damaged luggage should have been taken care of. He offered a check for the replacement value of $100 which was about $29 less than what it was worth, so we gladly accepted. The suitcase had survived three roundtrip flights already so we were coming out way ahead.
Now we are home waiting for the plane tickets to go on sale for next June when hopefully the airfare will be affordable that we will be able to return to Aruba for the 18th time.
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