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Sandals Dunns River, Jamaica

Author: Host DebbieH103 (More Trip Reviews by Host DebbieH103)
Date of Trip: July 2006


We arrived on July 5. Our transfer was only from Royal Plantation. We were to depart Royal Plantation at 2:15. I had put this in the butler preferences for our Sandals Dunn River stay and told them in an email to the top managers at Royal Plantation and the front desk. Told everyone we wanted a nice lunch at Royal Plantation after checking out at 12:30. That was fine, and the lunch was lovely, but someone got in their mind we were leaving at 12:30 and I guess told Dunns and some others. We ended up in some old van, but it was only 15 or 20 minutes. We arrived to be greeted by, "we've been waiting for you ALL DAY" by a secondary butler. I promptly told her we had told them 6 weeks back we were departing RP at 2:15. She said she'd read it but they were still expecting us much earlier.

That was sort of a rocky start, but we quickly had a welcome drink and were taken for in-room check-in. We had a lovely in-room check-in. There was a huge fruit and cheese plate there. Unfortunately, they took it away when we'd barely nibbled on it, and I looked for it later and was disappointed.

The next butler to show up was Hunter. He came to unpack our things. He did a WONDERFUL job. Todd kept wondering why on earth this took so long. We found out it was because everything was folded beautifully, organized, put out with tissue paper, shoes all shined, clothes pressed, etc. (He took those off and brought them back). Coming from Royal Plantation, I packed the personal things like toiletries and undergarments in one bag and said, "Don't unpack that one."

Todd had got me a coconut earlier in the day at the golf course, and they cut it up and put it on a tray with forks and hibiscus. It wasn't really ripe enough to eat, but I loved the presentation anyway, and the pics were cool!


We booked the top butler category as full-paying guests. I had seen the room in December, 5 days before the re-opening, and I was anxious to stay there if we were going to stay at Dunns River.

Butler suites are all in the Genoa building. We were in suite 3316. When you walk into this suite, there is a large closet with shelves on the left. We never used this. There is also an end table in the hall on the left.

You walk into a nice-sized living room with a lovely couch and chairs. There is a large coffee table. This room has an armoire with a TV and also a dining area with 4 chairs and another side table. There is a bar area with a side cabinet to keep extra drinks (ours had soda and water). They have shelves for glasses and liquor and then also had the liquor dispensers. The fridge had lots of space, and they put juice, mixers and wine in there. We also had a sink.

The living room had a balcony with French doors off of it. This had a table and 4 chairs. From here, we were against the ocean and could also walk over to the side and see all of Sandals Dunns River. Standing, you can see the balcony next to you, and that one was up against the RIU Club Hotel.

Not all of them do, but our butler room had a powder room with a nice sink, mirror, and toilet. Across from that was a full-length mirror.

In the bedroom, we had a lovely mahogany 4-poster bed, another TV with the keyboard in an armoire with several drawers, a desk with a place to plug in Ethernet and sign up for the plan, 2 end tables on either side of the bed, a cordless phone, a large walk-in closet with shelves and a safe that held all our bags and golf clubs, a triangular tub/shower combo and a double marble sink.

SSG Cocktail Party and Dinner

At 5:55, our butler came to take us to the party. It was right outside the elevator of the Genoa building. At the cocktail party, they had several managers. They had an open bar and hot and cold hors d'oeuvres. They had chicken wings in a glaze, fish fingers, fruit and cheese, mussels, scallops and sausages.

Theo, the hotel manager sat with us. Sara, a lovely Italian girl that is training there sat with us, too. Todd and a southern couple had a ball chatting about Italy. Todd actually works for Italy and is the only U.S. based person in his group. There was an agent and her daughter with us. And we all had fun chatting about the properties. We met Theo almost 5 years ago when he was at Beaches Grand Sport (now Sandals Grande Ocho Rios). It is always great to see him.

Theo mentioned the rumors about Sandals going to Grenada. Theo claimed if Sandals comes to Grenada it would be a Beaches. He says the government wants it. He also said RIU tried to get into Dubai and they said "no" but that Sandals is looking at it. Remember this is all talk.

At the dinner at Il Columbo, the menu was not to my liking. The appetizer was to be a pear in blue cheese. Lots of people ordered something else. I had the vegetable spring rolls (outstanding). Todd had the garlic shrimp.

The salad was with citrus dressing in a plantain bowl. That was good. Next there was a chicken breast with 2 shrimp. Todd ate my shrimp. This was served with mashed potatoes. I didn't eat much of it.

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