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"You Want What?": Bizarre Requests from Hotel Guests

Quick! Someone Call a Park Ranger

elk"We get a lot of interesting requests, as well as questions -- like 'What time of the year do the elk turn into moose?'" -- Snake River Lodge (Jackson Hole, Wyoming)

Better Than a Yellow Submarine...

"A guest only wanted to stay in the hotel 'if we had a fully yellow room.' Thank God we do, and he finally checked in." -- Home Hotel (Buenos Aires, Argentina)

Sounds Like That Bachelorette Party Was a Little Too Much Fun

"A bride realized four hours prior to her wedding that she got her dress dirty the night before on a drunken adventure in Seattle. It was a trip to the local dry cleaner for me -- I had to assist the dry cleaner with cleaning the wedding dress and shortly after meet the bride at the wedding venue." -- Louis Galdeira III, Concierge, Hotel Vintage Park (Seattle, Washington)

Why Don't You Ask for the Prime Minister Too While You're at It?

"A very affluent guest celebrating his son's bar mitzvah once requested that the concierge arrange a football pitch and the Israeli soccer team to come and play a match against his son and his friends. Our concierge was able to put him in touch with one of the largest Jerusalem soccer teams, with which they were very pleased." -- Ruth Waiman, Executive Assistant, Inbal Jerusalem Hotel (Jerusalem, Israel)

Finders, Keepers

"Recently an A-list actress from a top-rated television series was staying with us and asked us to provide a personal steamer for her room. At Hard Rock Hotel San Diego, we strive to fulfill any of our guests' needs that will ensure they have a comfortable stay, so of course we had the steamer waiting in her room when she arrived. No problem, right? Except that despite being asked to leave the steamer in her room when she left, she took it with her." -- Rana Kay, Director of Public Relations, Hard Rock Hotel San Diego (San Diego, California)

And What About the Feng Shui?

"We had a guest who requested a specific room because of the effect the sun at that angle had on their aura." -- Laura Vardon, Sales Manager, The Eliot Hotel (Boston, Massachusetts)

The Butterfly Effect

"On several occasions we have had brides ask that we keep their butterflies in our walk-in coolers for several days prior to their wedding ceremony in our garden, when the butterflies would be released. Unfortunately for our food and beverage department and our sales staff, it is not quite as easy as 'butterflies shipped in, butterflies go in cooler, butterflies come out of cooler, container opens, butterflies are free, bride and wedding party smile with joy and happiness.' The butterfly shipping crates list specific 'thawing' instructions so the winged lovelies will be active and full of wing at just the right moment. Too long in the cooler and you have butterfly lethargy ... too much thawing time and the little lepidopteras become too active too soon and beat themselves up in the box wanting to escape." -- Bill Ott, Director of Marketing & Communications, 1886 Crescent Hotel & Spa (Eureka Springs, Arkansas)

The Five Worst Packing Problems and How to Solve Them

He Can Practice on Us Too!

"We once had a guest that was in town for a massage therapy seminar and asked if he could give some of our associates massages so that he could practice. That was one request we had no problem granting!" -- Kelli Crean, E-Commerce Manager, The Roosevelt Hotel New York (New York, New York)

What the Heck is a Hinny?

"The wackiest guest request I ever received came by email from a travel agent in Tasmania. She wanted to book a week's stay for her client, the Anglican Bishop for the State of Tasmania and his wife, and did I know of a place that [the wife] could ride a hinny? After several emails (and Googling the word 'hinny'), I was quite prepared to meet this fantastic couple. We arranged for them to visit some of our Amish neighbors, she got to visit with their mules (the closest we could come to a hinny) and they made good friends within the community. All in all, it was a wonderful visit for all of us." -- Jan Garrabrandt, Innkeeper, The Artist's Inn and Gallery (Lancaster County, Pennsylvania)

Just Avoid the Beans and It'll All Be Fine

The following letter was sent to Stefanie Hrejsa, General Manager at the Days Inn Chicago, and is so special that we'll let it speak for itself:

"My baby Billy, who is a cute snorkeling piglet, is my most treasured pet that I cannot go anywhere without. ... Billy just has a little problem: every hour he likes to go outside and play with his soccer ball that he pushes around with his little snout. I tend to keep to his every hour playtime schedule because if not he'll throw a fit and oink all night. ... We want to ask if we'd be able to reserve a room near an exit door with two beds? I did forget to mention that Billy sleeps in his own bed with a fluffy pillow that he loves to lay his small pudgy head upon. By the way, it has been two years [since] Billy has had a runny accident on the bed. I admit that day he had that awful accident was my fault, because I overfed him beans with a chalupa. ... I do promise that you will not have to worry about another accident because that is the last time I would ever feed him beans and chalupas.'"

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--written and compiled by Sarah Schlichter


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