I remember the days when free wireless Internet in a hotel lobby, let alone your own room, was a luxury. Now, the lack of available Wi-Fi in any corner of a country is a deterrent to visitors who are used to the privilege.
In Germany, for instance, the lack of free and available Wi-Fi to tourists is such a problem it has reached the priority list of Chancellor Angela Merkel, Skift reports. According to the story, “Europe’s largest economy offers just 1.9 wireless hotspots per 10,000 inhabitants, compared with 4.8 in the U.S., 29 in the U.K. and 37 in South Korea, according to a study by Eco, a German association representing 800 Internet companies.” These restrictions are due to laws that hold public Internet providers responsible for the illegal activities of customers using their connection. By loosening these restrictions, Germany hopes to not only improve user accessibility, but the economy, through digital initiatives aimed at helping German technology companies compete with the likes of Facebook and Google, according to the story. So do your part by purchasing a stein of beer and Bavarian pretzel; Instagram said beer and pretzel and voila! Instant added marketing.
Nearby, Italy has the same idea, according to Engadget, but its plan is not just to improve Wi-Fi, but to make it free to the public. A recent proposal from lawmakers intends to create thousands of new hotspots over a three-year period, costing $6.3 million. Not only would it improve connection speeds for residents, but the popular tourist destination is hoping that visitors may be more encouraged to connect and share their trip during their time in Italy. See designer merchandise; tweet about your shopping spree — you get the idea.
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Many countries already offer readily available Internet in tourist hot zones such as airports, cafes, museums, you name it. France, recently named the most visited country in the world in 2013 according to the United Nations World Tourism Organization, offers more than 260 hotspots in Paris alone. Hong Kong is another top destination with its own free, public Wi-Fi service. Last year, CNN reported on Taiwan when it became one of the first countries to not only offer free Wi-Fi on a mass scale to citizens, but also to visitors. The government-backed iTaiwan is now accessible with just a passport as ID at any tourism counter. The same is true in Japan, according to Mashable. Armed with just a passport, travelers can register for free Wi-Fi cards at the airport, for use at roughly 45,000 hotspots in Eastern Japan.
It’s hard to say whether the lack of Wi-Fi would affect my decision to go somewhere — I think I’d go anyway (heck, I just spent a full week in Grenada without any reception at all, so I guess there’s your answer). But looking back at how lost I was merely crossing the border into Canada without cell reception and with no immediate access to Google Maps, TripAdvisor or Yelp to guide my way around Montreal, a little free Wi-Fi certainly goes a long way.
In an era when many are torn between traveling to “get away from it all” and documenting their travels live, or using Internet research to get around, where do you stand? Has Wi-Fi become a necessity, or is it still a luxury?
— written by Brittany Chrusciel
Too many users sharing the network, thick walls, incorrect settings — these may all be reasons you’ve concocted to explain your horrible Internet signal or poor cell phone reception during your latest hotel stay. But did the thought ever cross your mind that it was sabotage?
According to an article from CNN, the Gaylord Opryland Resort and Convention Center, a Marriott property in Nashville, intentionally blocked guests from accessing their own personal Wi-Fi networks, forcing them to spend hundreds in order to use the hotel’s wireless Internet. Luckily the FCC got the signal loud and clear — and fined Marriott $600,000. The company will also have to file compliance plans with the commission every three months for the next three years. Federal law prohibits interference with cellular, GPS or wireless networks; according to the FCC, this is the first time a hotel property has been investigated for blocking guests’ Wi-Fi, but begs the question of whether other hotels aren’t guilty of the same practice.
In this case, Marriott employees used the hotel’s Wi-Fi system to block personal hot spots. The hotel chain maintains it did no wrong, stating, “We believe that the Opryland’s actions were lawful. We will continue to encourage the FCC to pursue a rulemaking in order to eliminate the ongoing confusion resulting from today’s action and to assess the merits of its underlying policy.”
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Marriott claims that it was in fact protecting guests from “insidious” hot spots and potentially unsafe connections by blocking their ability to connect to them.
FCC Enforcement Bureau Chief Travis LeBlanc stands by the ruling. “It is unacceptable for any hotel to intentionally disable personal hot spots while also charging consumers and small businesses high fees to use the hotel’s own Wi-Fi network,” he told CNN. “This practice puts consumers in the untenable position of either paying twice for the same service or forgoing Internet access altogether.”
With so many hotels (especially convention centers) touting free Wi-Fi these days, I would probably not think anything of a poor connection, but would be suspicious of paying the equivalent of airfare just to log on.
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Do you think hotels should have the right to control Internet connectivity on their premises, or is it just another way to make a buck? If you have a shady hotel Wi-Fi story, share in the comments.
— written by Brittany Chrusciel
Are the days of disconnectivity at 35,000 feet numbered? They just might be as airlines respond to passengers’ growing demand for Wi-Fi in the air. Already, 38 percent of domestic flights offer the service.
Another nine percent of flights are in the midst of rolling out Wi-Fi, with most rollouts expected to be completed within 18 to 24 months, a Routehappy report revealed. Routehappy.com is a flight search Web site that incorporates information about types of seats available, onboard amenities and flier ratings into its search results.
But how do you guarantee that you’ll pick one of the 38 percent of flights with Wi-Fi when you travel? For starters, choose a Virgin America or AirTran flight if you can. The entire fleets of both airlines are fully Wi-Fi-enabled.
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If neither of those lines is an option, look for a Delta or Southwest flight. Delta offers 3,443 domestic Wi-Fi-enabled flights (about 63 percent of the fleet) daily. The majority of Delta’s non-Wi-Fi-enabled flights are on regional jets used on flights under an hour.
Southwest offers 2,320 (about 74 percent of the fleet) Wi-Fi-enabled flights with another 800 rolling it out.
US Airways is another line to check out; it offers Wi-Fi on 1,293 domestic flights a day (a little over 40 percent of its fleet).
Lagging further behind are: American with 541 Wi-Fi-enabled flights a day and 908 rolling out; Alaska with 393 flights a day; and United Airlines, which is in the midst of rolling out Wi-Fi on 494 daily flights.
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Where you’re flying from can also be a determining factor in whether your flight has Wi-Fi. Because Delta’s main hub is in Atlanta, you’re almost guaranteed Wi-Fi if you fly a Delta plane out of ATL.
And, certain routes, like Los Angeles-to-San Francisco, Los Angeles-to-New York and Atlanta-to-Orlando, are highly connected, with 31, 27 and 26 Wi-Fi-enabled flights offered on each route, respectively.
Another thing to look for when seeking out a Wi-Fi-enabled flight is what type of plane you’ll be flying on. Boeing 737s offer the most Wi-Fi, with 3,546 flights operating daily and another 800 in the midst of rolling it out.
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— written by Dori Saltzman
If you’re reading this, you’re clearly wired. Perhaps you limit yourself to perusing travel Web sites’ blogs, but if you’re like most of us, you likely throw some e-mail and social media into the mix, too. Whether it’s sharing photos from your current travels on Facebook or tweeting about a harrowing airport experience, we’re curious how long you can go without staying connected.
In a recent Facebook poll, we asked this: What’s the longest you can go when traveling without checking your e-mail/Facebook/Twitter/social media outlet of choice?
Given that the vehicle for the poll is Facebook, it’s amusing that the general consensus among those who commented is that they can forego online communication when a vacation is involved. (It’s also worth noting that several respondents mentioned cruises, where it can be difficult — and particularly expensive — to get Internet or cell phone service.)
“Social media, likely not a problem,” says Wynne Gavin. “E-mail? Now THAT would be hard, but since that’s the way I’d keep in touch and let people know I was ok, it’s moot.”
Steven Long says he sticks it out through his whole trip: “… through the entire cruise! I do not need Facebook to live!”
Lavida Rei takes it a step further, claiming she could go “forever” without it if she really wanted to.
What’s your take? How do you keep in touch while traveling? Weigh in below.
How to Escape While Staying Connected
— written by Ashley Kosciolek
So many of us spend our lives connected via the Internet. We earn our wages and pay our bills online. With whatever money is left, we shop online. We stay connected to family and friends. We read our news, our books and magazines on electronic devices. We share photos, ideas and snarky comics via social media.
You’d think travel would be the one time we go off the grid, but it’s usually not possible. Travel is often work-related, requiring the posting of content and the reading of emails. We may leave family behind who we have to check in on while we’re away. And a few of us — not naming any names — are addicted to electronics. We panic when there’s no Wi-Fi available. And we don’t like to pay for it.
Yes, Virgin America offered free in-flight Wi-Fi last holiday season, and perhaps will again. And there have been a few promotions where Wi-Fi was offered free or discounted, but for the most part, we pay. When Internet service is provided by Gogo, as with AirTran, Alaska, American, Delta, United and Virgin America, it costs $4.94 to $19.95 for mobile devices (smartphones, tables and e-readers) and $11 to $49 for computer devices (laptops and netbooks). JetBlue and Southwest each have their own Internet service. Southwest’s is not yet widely available, but its free portal contains content such as a flight tracker, shopping and games, all at no charge. Internet access beyond that is $5 all day, per device.
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Paying for Wi-Fi annoys us , even if it’s only $5. We have hotspot entitlement syndrome. And we’re not alone. When we asked on Facebook if you’d use Wi-Fi if it was offered in air for free, few of you would take a pass.
Hilary Huffman Sommer said, “I would definitely use it, especially when traveling for work or when work intrudes on my leisure travel.”
Gregory Ellis also would log on to work. “Nothing else to do while in those busses with wings,” he wrote.
“Absolutely,” wrote Michele Cherry. She admitted to the amount of time she can kill on Facebook and that she can’t sleep on airplanes. And she already pays for Wi-Fi on international flights or longer domestic ones.
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Ofelia Gutierrez and Marcia Cloutier also already pay for Wi-Fi, so getting it for free would be a bonus.
“Beats listening to my husband snore,” Vicki Hannah Gelfo explained.
Not everyone is leaping at that free bandwidth. Saadia Shafati Shamsie would prefer airlines not offer free Wi-Fi; she’d be too tempted.
And Deb Crosby won’t give up her sleep and reading time while flying.
One more naysayer to continued connectivity is Lavida Rei. “I would prefer if everyone stayed off the grid and off my nerves while in flight,” she wrote.
We’ll take that under advisement, Lavida, and we’ll tap lightly when answering that e-mail.
— written by Jodi Thompson
Do extra fees really impact a hotel guest’s stay? A new J.D. Power and Associates survey indicates that unwelcome fees may be more than just a small annoyance. In fact, extra fees, like bad customer service, put hotel guests in a negative frame of mind — never a good thing when it comes to measuring satisfaction.
According to the North American Hotel Guest Satisfaction Index study, the average guest satisfaction is at 757 (out of a possible high of 1,000). But guests who indicated they had received free Internet were more satisfied (775) than those who were charged for Internet (743).
It seems that for many guests, what they paid (or didn’t pay) for Wi-Fi may have colored their entire hotel stay.
So, if Internet was free, their overall hotel experience was better, almost as if free Internet came with rose-colored glasses — what a pretty carpet, isn’t that receptionist nice, what cute little shampoo bottles.
But for those forced to pay for their Internet usage, the hotel was simply a disappointment — the carpets seem faded, the receptionists aren’t helpful and they’d much rather have free Wi-Fi than stupid little shampoo bottles.
Okay, specific questions about the carpets, receptionists and shampoo bottles weren’t in the survey, but you know what I mean.
I hate paying for Internet at a hotel, especially if I’m being charged per hour or more than $20 for a day. It just puts me in a bad mood, and yeah, maybe I do suddenly “realize” that what I first thought of as a pretty aqua blue carpet is actually faded royal blue that hasn’t been replaced in years. And the woman at the hotel’s front desk who I thought was working hard to help another guest was actually simply ignoring me.
But at hotels where the Internet is free, I’m much more relaxed, happily surprised and willing to give the hotel more leeway. So what if I never use the hotel’s shampoo samples? How nice that the hotel isn’t stingy and offers that amenity, in addition (of course) to the free Internet.
It’s really just a matter of the hotel setting up my mood. Give me something I want (and quite frankly need) for free, and I’m happy. Make me pay for it, and you get a grumpy puss who’s looking for something to complain about.
It’s really not a new concept. That’s why customer service has always been important. Good customer service makes for happy customers, who see the rest of their experience through a positive lens. Bad customer service…
Let’s go back to the J.D. Power survey for a moment. Guests with a high opinion of a hotel’s staff have an overall satisfaction index of 841, while those with an average or low opinion of staff have overall satisfaction indexes of 673 and 570 respectively. That’s a pretty big difference, if you ask me.
So if good customer service is giving guests what they want, and the hotel amenity travelers want most is free Wi-Fi, we can’t help but wonder: Why do any hotels still insist on charging for the Internet?
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Choosing a Hotel
— written by Dori Saltzman
Hey, hotels — are you listening?
Earlier this week, we threw out a question to our followers on Twitter and Facebook: What’s one amenity that you wish all hotels would start offering?
While we got several creative responses — @PatWoods1 asked for bidet toilet seats, and a hungry @TwavelTweeter longed to indulge his sweet tooth with “in-room hot and cold running chocolate” — there was one answer that kept coming up over and over again: free Wi-Fi.
“Remember when hair dryers weren’t in all rooms? That changed. [Free] Wi-Fi should be ubiquitous, too,” said @karasw.
“[It] could be as little as 60 minutes per day, or free all day,” said @seaescapetravel. “This is huge. Today is all about connecting.”
“Free Wi-Fi. Seriously,” @thegeekTicket concurred. “Why do expensive hotels charge for it? It’s ridiculous.”
This last response highlights the primary Wi-Fi frustration for many travelers — that all too often, luxury hotels charge guests for Internet access, while budget properties let you connect for free. If you’re paying $400 a night for a hotel room, why should you have to shell out another $19.95 a day just to get online? Is the hotel trying to chase us out to the Starbucks down the street?
I’ve seen properties where the Wi-Fi is complimentary in public areas but not in individual guestrooms, which seems almost more obnoxious. If they can offer free Internet in the lobby, they could clearly offer it everywhere else — but instead they’re making us put on shoes, leave our comfy rooms and crowd into a noisy lobby with all the other Internet addicts. Thanks a lot.
Our readers aren’t the only ones to get hot under the collar about this issue. Gadling.com recently finished a March Madness-style bracket tournament involving the biggest hotel pet peeves. The worst offender: no free Wi-Fi.
Which hotel amenity is most important to you? Leave a comment below or vote in our poll.
— written by Sarah Schlichter