How much aggravation must travelers put up with to save a few bucks?
Last week, dedicated Spirit Airlines customer Richard Rosichan (known as RichardNika on our message boards), who has flown with the airline roughly 50 times in the past few years, made up his mind to never fly Spirit again — and is in the process of filing suit against the company.
For years, Rosichan was a faithful customer, logging more than 80,000 miles with the airline. As a member of Spirit’s $9 Fare Club, Rosichan estimates he’s saved as much as $4,000 flying with Spirit over the years (in comparison to standard fare prices on major carriers).
All the while, Rosichan remained undeterred by Spirit’s history of controversial practices and policies. A nickel-and-diming pioneer, Spirit was one of the first carriers to levy fees for beverages and checked bags in 2007. And Spirit’s gotten plenty of negative exposure from the offensive ad campaigns it has launched over the years (a recent Spirit ad poked fun at the Gulf oil spill). This week, Spirit made headlines after the airline started charging passengers for carry-on bags on August 1.
But it wasn’t the baggage fees that swayed Rosichan.
Rosichan’s positive relationship with Spirit Airlines changed drastically on July 26, after a canceled Spirit flight left him stranded. According to Rosichan, Spirit canceled its 6:50 flight from Atlanta to Fort Lauderdale due to weather and offered only to rebook ticketed passengers on a flight leaving two days later. Rosichan posted about his experience on the IndependentTraveler.com message boards: “[Spirit was] dismissive and totally uninterested in cases involving connection problems, lodging, meals, parents with toddlers (at least two that I saw) and medical issues. … There were no supervisory personnel present. We were told no arrangements would be made with other carriers.”
Unfortunately, the airlines are not required by U.S. law to compensate passengers for delayed or canceled flights. But most major airlines have interline agreements with other carries, which means they can book stranded passengers on a different airline if need be. Since Spirit Airlines has no interline agreements with other carriers, a stranded Spirit passenger is in a particularly precarious position.
Rosichan eventually purchased a flight on Delta and made his way home. He is currently in the process of filing a grievance against Spirit Airlines in small claims court.
Rosichan’s change of heart raises the question at the heart of the matter. Notwithstanding Spirit’s flood of petty fees, Rosichan saved a significant amount of money flying Spirit, which sometimes offers tickets as cheap as $2 before taxes and fees — but was it worth it? Tell us what you think.