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Among the world’s busiest airports, Seoul’s Incheon International Airport and Singapore Changi Airport provide the best customer services and amenities, according to a new survey from Airports Council International (ACI).

The two Asian airports provide modern amenities and entertainment options for travelers, including Incheon’s ice skating rink and Changi’s butterfly garden. Amenities like those make for a better traveler experience, an ACI representative told Skift.

singapore changi airport


The Airports Council International, a trade association for the world’s airports, interviewed 550,000 passengers at more than 300 airports around the world, asking them about such topics as checking in, cleanliness, security, airport facilities, food and beverage, and retail offerings. Seoul and Changi tied for first place among airports handling more than 40 million passengers a year.

Indianapolis International Airport was ranked the top airport in North America for the fourth straight year. The airport, which sees more than 7 million travelers annually, has 2,000 acres of protected land surrounding it. Researchers study bats there, and last year, conservationists added an apiary to breed honeybees. The airport is also home to the largest solar farm at any airport in the world. Inside, the airport is filled with art and local eateries.

Five North American airports tied for second place: Grand Rapids, Tampa, Dallas Love Field, Jacksonville and Ottawa.

The best airports in other regions, according to the survey, are:

Africa: Sir Seewoosagur Ramgoolam International Airport in Mauritius

Europe: A three-way tie among three Russian airports — Moscow’s Sheremetyevo International, Pulkovo International in St. Petersburg and Sochi International

Middle East: Amman Queen Alia International Airport in Jordan

Latin America/Caribbean: Jose Joaquin de Olmedo International Airport in Guayaquil, Ecuador

The Best Airports for Layovers
9 Ways to Make the Most of Your Layover

Which airports do you think provide the best overall customer experience?

— written by Elissa Leibowitz Poma

Okay, so winter technically hasn’t even officially arrived yet — but we’re already getting sick of short, gray days and long, dark nights. And we’ve still got several months to go!

To cheer ourselves up on days like these, we naturally turn our thoughts to thoughts of travel. Today we’re mentally transporting ourselves to the following vibrant destinations as an escape from the dreary winter landscapes here at home.

burano italy


The charming little fishing village of Burano, located in the Venetian Lagoon, is painted every color of the rainbow.

Photos: 11 Best Italy Experiences

little india singapore


Get a taste of another culture in Singapore’s Little India neighborhood, where you can visit a temple, browse bustling markets and nosh on authentic Indian dishes.

Singapore City Guide

keukenhof lisse netherlands tulips spring


Now is a perfect time to book a spring trip to see the magnificent Keukenhof gardens in Holland, which are only open for a couple of months a year.

The World’s 9 Most Gorgeous Gardens

trinidad cuba classic car


With its fascinating culture, vibrant cities and warm sunshine, Cuba will cure any case of the winter blahs.

A Walking Tour of Old Havana

Where are you planning to travel this winter? (And if you’re not sure where to go, take our quiz!)

— written by Sarah Schlichter

time fliesThis post is part of our Time Flies series, highlighting unique ways to spend your down time at airports around the world.

Are you tired of the stale airport air? Does the wafting smell of Dunkin’ Donuts (or Tim Horton’s, for the northern crowd) eventually just wear you down?

If so, then Singapore‘s Changi Airport will be, quite literally, a breath of fresh air.

If you’re lucky enough to be flying from Terminal 1, check out the open-air Cactus Garden. With more than 40 different types of cacti and succulents, it sure beats an hour of trying to avoid eye contact with that fellow in pajamas directly across from you at the gate.

Should you be flying out of Terminal 2, have no fear. You could always wander over to explore the cacti, time permitting. Should time not permit, however, you’ve got a natural bevy of options at your disposal. In Terminal 2 you’ll first find what’s known as the “Enchanted Garden.”

I generally fly from Philadelphia, so anything pairing “airports” with “enchanting” — without the inclusion of soft pretzels — piques my interest.

This area in Changi’s Terminal 2 features blooming flowers coupled with LED lighting and sound effects. Should you find that dizzying, the undulating path is sure to help.

For those who aren’t aware, there is a natural rivalry between terminals (or if there’s not, there should be). Terminal 2 wasn’t about to let the cacti of Terminal 1 go mano a mano with just the aforementioned Enchanted Garden. Oh, no. Fliers deserve better.

Enter the Orchid Garden, Koi Pond and Sunflower Garden — all located in Terminal 2.

butterfly garden singapore changi airport 7 Picture-Perfect Airport Gardens

If those four areas of unique airport interest aren’t enough (or conveniently located to your gate), Terminal 3 can do you one better. It’s got a Butterfly Garden.

With over a thousand colorful creatures, this garden provides a unique opportunity to get up close and personal — and even watch a new butterfly coming out of its chrysalis in the Emergence Enclosure.

Have you been to Changi? Do you know of any other airports with unique ways to pass the time? Tell us about it in the comments below.

2 Airports Techies Will Want to Visit

— written by Matt Leonard

singapore changi airport movie theaterWhen vetting flights and possible layovers, I take my options for connecting airports very seriously. What’s the distance between connecting gates? How speedy is immigration? Can I find something halfway decent to eat and a quiet, clean spot to sit and wait?

The availability of ultra-hip technology never entered the picture for me, until I recently discovered two airports where it’s actually fun to have a layover.

LaGuardia International Airport, New York City
Mention LaGuardia, and you can pretty much be guaranteed a grimace, wince or groan. But perhaps no longer. LaGuardia has Botoxed its image with the installation of 2,500 iPads throughout Terminals C and D. Tall tables with stools (like those you’d find in a bar) are anchored with iPads that are free for anyone to use.

The Best Airports for Layovers

Scroll the Internet, post on Facebook, play games, monitor your flight — even order a fancy cured beef panini and a beer and have them delivered directly to your table from a nearby eatery. The iPads are a great way to kill time.

(Good news for Minneapolis and Toronto: They’re both scheduled to see similar iPad installations in the coming months.)

Changi Airport, Singapore
Changi is a techie’s dream. The airport won the 2012 World Airport Award for best leisure amenities from Skytrax, a British airline data compiler that runs an annual airport passenger satisfaction survey in 160 countries. The Wi-Fi is free and signals are Speedy Gonzales fast. More than 500 free Internet stations are sprinkled throughout the concourses and gates.

But what’s happening in Terminal 2 is the main attraction. The terminal houses an entertainment center where you can distract yourself with Xbox 360’s, Playstation 3’s and other gaming stations. There are also free, 24-hour movie theaters (in Terminal 2 and also in Terminal 3).

9 Ways to Make the Most of Your Layover

And if all of that isn’t cool enough, the airport has 3D and 4D motion simulators that show eight movies with “visual, sound, motion and environmental effects.”

A long layover has never been more fun.

— written by Elissa Leibowitz Poma

Every Monday, we’ll post the answer to the previous week’s Photo Friday quiz. Play along with future photo guessing games by subscribing to our blog (top right).

The correct answer to last week’s Photo Friday guessing game is Singapore! Pictured is the view from the Singapore Flyer, the world’s largest observation wheel. A ride on this giant Ferris wheel will take you more than 500 feet in the air for stomach-dropping panoramas over Singapore and Marina Bay. Learn more about Singapore in Top 9 Destinations to See in the Dark.

— written by Sarah Schlichter