Ever sat next to a chatterbox, a space hog or another undesirable seatmate on a plane? One airline feels your pain — and it’s taking a light-hearted look at the issue with a new series of videos called Flight Etiquette.
JetBlue has released two short, humorous videos on its YouTube channel, with more to come. The first one features the world’s most obnoxious napper. Take a look:
In an interview with Skift, a brand analyst from JetBlue explains the sentiment behind the videos: “Flight Etiquette is not only entertaining and humorous, it also says to our customers that we get you. We understand that on a plane, you’re sometimes forced to rub elbows — literally — with people you don’t know, and a little etiquette goes a long way. We’ve all been there.”
The second video shifts its focus from inconsiderate seatmates to the eternal dilemma of being stuck in the window seat when you have to use the bathroom. Watch and squirm:
Things in the United States are generally bigger than in the rest of the world. Cars are bigger, meal portions larger; in general, everything is supersized. Except when it comes to airplane legroom.
Anyone who has recently flown in economy on a U.S.-based airline is painfully aware of the lack of space between one seat and the next — both next to you as well as in front of you. At just 5′ 2″ I often feel cramped and squished into my seat. Putting my bag underneath the seat in front of me makes it even worse, robbing me of what little room I have to stretch my legs.
This lack of space is pervasive on U.S.-based airlines. So when CN Traveler published an article called “Which Airline Has the Most Legroom? A Complete Guide” my attention was piqued. Could I discover which of the major airlines I use have the most legroom? Even if it meant driving the extra hour to JFK airport rather than Newark, I’d do it for an extra inch of space!
The bad news: Unless I’m prepared to move to Canada, I’m just going to have to get used to less legroom. Air Canada offers the largest pitch (the distance from the headrest of one seat to the headrest behind it) range of all the airlines, coming in at 29 to35 inches. JetBlue is actually better; even though the maximum amount of legroom you’ll find on a JetBlue plane is slightly smaller (34 inches), the minimum amount of legroom is 32 inches. Unfortunately, JetBlue only flies to a small percentage of the destinations I typically fly to.
The good news is that United (my Newark-based airline) and Delta rank third in terms of seat pitch. Both provide anywhere from 31 to 33 inches of legroom. American and US Airways planes provide slightly less at 31 to 32 inches of legroom.
The disparity was apparent to me even in “upgraded” seats on two recent flights: one a transpacific flight to Tokyo in a United Economy Plus seat and the second a transatlantic flight to the U.K. in an American Airlines Cabin Extra seat. I don’t have the actual measurements, but I can assure you the difference was clearly felt.
Air Canada and JetBlue also can provide the most seat width, though some Air Canada planes actually offer the narrowest seats, as well. Seats on United, Delta, American and US Airways are all the same width, but are also beat out by AirTran, Hawaiian and Allegiant.
At the opposite end of the spectrum, predictably, Spirit Airlines is the stingiest when it comes to legroom. But more surprising, Southwest planes are narrowest.
For now, I can only hope United keeps its seats the way they are. That way, I know I’m close to getting the most legroom available in the U.S. (with Delta), even if it’s only an extra inch. And when the opportunity arises, JetBlue here I come.
How important is legroom to you? Would you drive to an airport further away if it meant getting a bigger seat?
By next year, there may only be one airline in the U.S. that lets fliers check a bag for free.
While both JetBlue and Southwest currently allow travelers to bring aboard a complimentary checked bag (Southwest even lets you have two!), Bloomberg reports that JetBlue is looking into overhauling its ticket pricing structure, which will likely lead to a few extra fees for those who pay the cheapest possible fare.
According to Bloomberg, the airline plans to create multiple fare classes, some of which would include a free bag and/or other services. Fliers could pay a higher rate for a more inclusive fare, or pony up for their checked bag if they elect the cheapest available fare. The changes are expected to take effect within the first six months of 2015.
This sort of bundling isn’t new. Frontier Airlines and Air Canada are among the carriers that currently offer multiple fare options when booking. Frontier’s Classic Plus fares are fully refundable and include a free checked bag, extra legroom and a beverage, while its bare-bones Economy fares are cheaper and include none of the above. Air Canada offers Tango, Flex and Latitude fares, each of which comes with different benefits (or lack thereof) such as waived change fees, priority check-in and standby privileges. (Worth noting: In all three of Air Canada’s fare classes you’ll have to pay for checked bags.)
Naturally, JetBlue’s proposed changes are all about money; Bloomberg reports that the airline’s profits trail those of its competitors. I know airlines aren’t charities and they need to make a buck, but it’s still a bummer for those of us who appreciate companies that don’t try to nickel and dime us.
Will you still fly JetBlue if these changes go into effect?
If price is no longer the differentiator between legacy airlines like Delta, United and American Airlines and so-called discount carriers like JetBlue and Southwest, what is?
I say it’s the way they treat their customers.
The legacy carriers, who used to be all about providing the best customer experience, now seem to look at their passengers simply as cash cows. On the other hand, the “discount” lines, excepting small carriers like Spirit and Allegiant, are dedicated to the idea that a good customer experience with amenities included in the airfare is the path to success.
Case in point: a recent Forbes article argues that overhead bin space will be the next formerly-included amenity to be unbundled from the airfare.
And while it seems inconceivable that the major carriers would follow suit, some experts argue overhead been space has already being monetized via the sale of priority boarding passes, which passengers on legacy airlines buy almost exclusively in order to gain access to overhead bins first.
A New York Times article, cited by Forbes, quotes Jay Sorenson, president of airline consulting firm IdeaWorksCompany, who said revenue for early boarding is increasing; he predicts airlines will implement more such fees.
On the other end of the spectrum, JetBlue is making flying easier — and possibly less expensive — for its customers with a new frequent flier program called Family Pooling.
The program enables families of up to two adults and five children to combine their TrueBlue frequent flier points together to make it easier to earn enough points for a free flight. Even better, the two adults don’t actually need to be related; two friends can pool their miles, then split the cost of a second ticket. And the airline is doing this without having to charge extra for bags, either checked (first checked only) or carry-on!
How ironic that the airlines that used to have to separate themselves from the pack through low fares now only have to go back to the good old days of treating passengers like valued customers rather than piggy banks on two feet.
For every long-legged traveler who’s sick of being pretzeled into increasingly small airplane seats, a new study offers insight into how to land yourself a few precious extra inches of legroom.
Routehappy.com surveyed U.S. airlines in search of “Roomier” seats — those with at least 32 inches of seat pitch — that travelers could find in regular economy class without having to pay extra. The carrier on which you’re most likely to find these is Southwest Airlines, which offers nearly 1,000 domestic flights a day with Roomier seats (this reflects 31 percent of all Southwest flights). Alaska Airlines came in second with 752 flights, or 96 percent of its daily offerings.
While those airlines win out due to the sheer number of flights they offer, it’s worth noting that a couple of smaller airlines, JetBlue and Virgin America, offer at least 32 inches of seat pitch on 100 percent of their planes. JetBlue’s A320 planes have a generous 34 inches of seat pitch, and they’re wider than average to boot. Virgin America’s seats are also wider than most, offer 32 inches of seat pitch, and have both Wi-Fi and power outlets — a combination that you won’t find fleetwide on any other airline, according to Routehappy.
In all, you can find more spacious seats for free on 13 percent of domestic flights.
If you’re willing to pay extra for more space, you have plenty of options. Routehappy reports that of the 22,000 domestic flights that take off each day in the U.S., 9,000 of them have more spacious economy-class seats available for purchase. (Delta and United have the most, followed by American and JetBlue.) On international flights, 47 percent of the 1,800 daily departures have Extra Legroom Economy or Premium Economy options.
You can download the full report at Routehappy.com. The site also offers fare searches with results ranked by “happiness score,” which takes seat size, airplane amenities, length of trip and flier ratings into account.
On top of decimating houses and deluging city streets, Hurricane Sandy temporarily upended what we travelers take for granted: the ability to hop in a car or plane and go. But while that “right” has been more or less restored for most, many New York and New Jersey residents are still reeling (yesterday’s nor’easter didn’t help matters). Thankfully, along with an outpouring of aid from individuals and the expected charitable heavyweights, a number of popular travel brands have jumped in to help, some leveraging their leisure offerings in creative ways.
Last week, non-legacy favorite JetBlue partnered with NYC food trucks to offer free meals and snacks to hard hit residents of Staten Island, the Rockaways and Hoboken. The airline says thousands of locals were offered bites from mobile purveyors of grilled cheese, pizza, Lebanese specialties and cupcakes. JetBlue is also matching all donations to the Red Cross up to $100,000, and touting frequent flier miles as a bonus incentive. Those who give can earn six TrueBlue points for every $1 they donate by November 30.
Hip “for rent by owner” site Airbnb has partnered with the city of New York in an effort to offer free housing for residents displaced by Sandy. Several hundred local hosts have offered up their couches and spare rooms. Airbnb uses a mutual verification process — owner and potential renter must meet virtually and the owner always has final approval. (Renters and rent-ees can be both be “reviewed” and Airbnb cautions never to rent unless you’re completely confident in the occupant.) Though no money is changing hands, hosts are still covered by Airbnb’s guarantee. For those who can afford to shell out a bit for their temporary digs, there’s also a list of “discounted for Sandy” spots.
American Airlines is using its Web space and social platforms to promote the efforts of the American Red Cross — and throwing in some bonus frequent flier miles for good measure. Through November 30, 2012, AAdvantage members can earn a one-time award of 250 AAdvantage bonus miles for a minimum $50 donation, or 500 AAdvantage bonus miles for a donation of $100 or more to the American Red Cross.
Have a favorite travel brand you think deserves kudos? Share it in the comments.
Today we bring you three stories from around the airline industry, including JetBlue’s toe-dip into presidential politics, a robot suitcase and a new approach to reducing airplane aisle gridlock.
If That Stupid [Candidate A/Candidate B] Wins…
I’m leaving the country on the next JetBlue flight. Even after Goodwill trucks pack up the last box of “Yes We Can (Again)”/”I Built This!” T-shirts on November 7, the losing side can take some solace. Nonpartisan airline JetBlue is giving away 2,012 flights to destinations outside the United States after the election. Entering is easy: Go to JetBlueElectionProtection.com and pick Obama or Romney. If your guy loses, you have a shot at becoming a temporary expat via one of JetBlue’s international routes, which include the Caribbean and Mexico. All of America wins.
About Time: Robot Luggage
Aussie air travel news site Terminal U is reporting on a new type of robot luggage that could someday hit an airport near you. An inventor has created a prototype of a hands-free suitcase, called “Hop,” which stalks its owner via signals from a cell phone’s Bluetooth. You move, Hop moves. You move, Hop doesn’t move? Hop alerts you by making your phone vibrate. (Hop moves, you move? The TSA bans Hop and you end up on the no-fly list.)
Check out this video of Hop in action:
About Time: Moving Airplane Seats
Reports the U.K.’s Daily Mail: U.S. company Molon Labe Designs claims that its “Sider Seat” — an aisle seat that can slide over and atop the middle seat — will save airlines two hours of extra flying time a day. Molon Labe says the movable seats would expand aisle width from 19 to 43 inches, allowing for whimsical twirling and quicker loading and unloading. The seats are not robots — a passenger or member of the flight crew must physically move them — and they do not recline. As one commenter on the Daily Mail site correctly pointed out, the approach to boarding would have to change in tandem with the furniture. What happens when the already beleaguered middle-seater finds he now has no seat?
IndependentTraveler.com has requested access to the airport bar napkin the idea was originally scribbled on.
So many of us spend our lives connected via the Internet. We earn our wages and pay our bills online. With whatever money is left, we shop online. We stay connected to family and friends. We read our news, our books and magazines on electronic devices. We share photos, ideas and snarky comics via social media.
You’d think travel would be the one time we go off the grid, but it’s usually not possible. Travel is often work-related, requiring the posting of content and the reading of emails. We may leave family behind who we have to check in on while we’re away. And a few of us — not naming any names — are addicted to electronics. We panic when there’s no Wi-Fi available. And we don’t like to pay for it.
Yes, Virgin America offered free in-flight Wi-Fi last holiday season, and perhaps will again. And there have been a few promotions where Wi-Fi was offered free or discounted, but for the most part, we pay. When Internet service is provided by Gogo, as with AirTran, Alaska, American, Delta, United and Virgin America, it costs $4.94 to $19.95 for mobile devices (smartphones, tables and e-readers) and $11 to $49 for computer devices (laptops and netbooks). JetBlue and Southwest each have their own Internet service. Southwest’s is not yet widely available, but its free portal contains content such as a flight tracker, shopping and games, all at no charge. Internet access beyond that is $5 all day, per device.
Paying for Wi-Fi annoys us , even if it’s only $5. We have hotspot entitlement syndrome. And we’re not alone. When we asked on Facebook if you’d use Wi-Fi if it was offered in air for free, few of you would take a pass.
Hilary Huffman Sommer said, “I would definitely use it, especially when traveling for work or when work intrudes on my leisure travel.”
Gregory Ellis also would log on to work. “Nothing else to do while in those busses with wings,” he wrote.
“Absolutely,” wrote Michele Cherry. She admitted to the amount of time she can kill on Facebook and that she can’t sleep on airplanes. And she already pays for Wi-Fi on international flights or longer domestic ones.
Maybe you’re having a disastrous day at the airport, trying unsuccessfully to get rebooked after a canceled flight. Or you’re sitting at home on hold with an airline’s customer service department, listening to hour two of Elevator Music’s Greatest Hits. In growing frustration, you may be tempted to take your complaint to social media — but when you pull up your airline’s Twitter page, you encounter something like this:
“@jetblue doesn’t respond to formal complaints on Twitter. For official customer concerns go to jetblue.com/speakup or call 1-800-jetblue.”
“Have a complaint/compliment to share with us? Go to usairways.com/feedback so we can followup [sic] directly. We aren’t able to provide a proper response on Twitter.”
“Tweeting is short and sweet, but sometimes you need more than 140 characters to get an issue resolved. If you require a specific response: For post-travel issues related to travel [on] a United Airlines operated flight, please contact Customer Care at http://united.com/feedback.”
Why are the airlines on social media if they’re just going to shut down the conversation? Can they really do that?
Turns out that they can’t — and despite what their profiles say, they don’t even try. Even though JetBlue claims not to respond to complaints on Twitter, a quick scan of its Twitter page reveals responses to a delayed traveler (“We hear your frustration. What flight are you on so we can provide the most up to date information?”), a person having problems with the airline’s Web site (“You can either try using a different browser or give our Getaways department a call at 1-800-JETBLUE and they can help!”) and a passenger whose TV didn’t work in flight (“Sorry to hear – per our Customer Bill of Rights, you’re entitled to a $15 credit for the inconvenience”) — all within the past 13 hours.
US Airways, meanwhile, tweeted this morning that it would rebook a delayed passenger, and asked other travelers having problems to DM (direct message) their confirmation codes so that the carrier’s Twitter team could look into the problem. United Airlines answered traveler questions and offered the appropriate customer service phone numbers and Web sites to Twitter followers who needed more in-depth assistance.
It’s clear that despite the airlines’ efforts to discourage passengers from speaking out on Twitter, people are doing it anyway — and the airlines are responding, often within minutes. Really, it makes sense; a tweet that goes viral can turn into a public relations nightmare, so it’s in the airlines’ best interest to resolve issues on Twitter as quickly and effectively as possible.
So the next time you’re fed up with a flight, consider the power you have in those simple 140 characters.
A few weeks ago, problems with the hydraulic system forced a JetBlue flight into an emergency landing at Las Vegas‘ McCarran Airport. As the stricken plane careened into sharp turns and lurched from one side to the other, passengers became sickened and many began vomiting. This went on for several hours, as the plane had to burn off enough fuel to land safely.
Have you ever been on a plane that lurched or dipped or swerved? Have you ever thrown up on a plane?
I have. In fact, my strongest airplane memories involve bad experiences. Like when I was 13 and the plane I was on, flying from San Diego to New York, was hit by lightning. I saw the lightning strike the wing and I felt the plane lurch downwards. I started to cry because I thought the plane would catch on fire — I mean, that’s what happens in movies.
A nice older man a row in front of me turned around to calm me down. The planes are grounded, he said, so nothing bad can happen. (I found out later that this isn’t exactly the case; airplanes are protected from lightning because their exteriors are made of aluminum, which conducts the electricity out into the air, protecting what’s inside. But my fellow passenger’s words were comforting at the time!)
Another bad experience that stands out was flying in a puddle jumper from Punta Arenas in Chile to Isla Navarino, a small Chilean island located between Isla Grande de Tierra del Fuego and Cape Horn. The flight passes over the Strait of Magellan and several channels including the Beagle Channel. For reasons I’m sure a meteorologist could explain, the wind currents in that area are pretty rough.
I won’t go into details, but let’s just say the hot dogs I’d eaten prior to the flight had to be washed off of my sweater later that afternoon. It was one of the most mortifying experiences of my life.
But perhaps the worst flight experience I’ve ever had was also one of only two times in my life I actually thought I might die. It was a flight from Atlanta to New York’s JFK airport. Though the weather was clear when we took off, by the time we’d gotten to Maryland the New York area was experiencing heavy storms. At first they put us into a holding pattern, but then we began to run low on fuel.
Only one runway was open in the New York area and we were told it would take too long to change our approach to reach it. So we were diverted to Stewart Airport, a smaller airport in the Hudson Valley area of New York. Why that was deemed closer I don’t know, but to get there it felt as though we had to fly right through a doozy of a storm. That plane shook and rattled and bumped so violently I honestly thought it was going to crack apart. Overhead bins opened and bags fell out. Dozens of people threw up as the flight attendants passed handfuls of air sickness bags around the cabin. Landing that dark evening in an airport hours away from my original destination was one of the sweetest moments of my life.
What has been your scariest flying moment — or your most embarrassing?