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Among the world’s busiest airports, Seoul’s Incheon International Airport and Singapore Changi Airport provide the best customer services and amenities, according to a new survey from Airports Council International (ACI).

The two Asian airports provide modern amenities and entertainment options for travelers, including Incheon’s ice skating rink and Changi’s butterfly garden. Amenities like those make for a better traveler experience, an ACI representative told Skift.

singapore changi airport


The Airports Council International, a trade association for the world’s airports, interviewed 550,000 passengers at more than 300 airports around the world, asking them about such topics as checking in, cleanliness, security, airport facilities, food and beverage, and retail offerings. Seoul and Changi tied for first place among airports handling more than 40 million passengers a year.

Indianapolis International Airport was ranked the top airport in North America for the fourth straight year. The airport, which sees more than 7 million travelers annually, has 2,000 acres of protected land surrounding it. Researchers study bats there, and last year, conservationists added an apiary to breed honeybees. The airport is also home to the largest solar farm at any airport in the world. Inside, the airport is filled with art and local eateries.

Five North American airports tied for second place: Grand Rapids, Tampa, Dallas Love Field, Jacksonville and Ottawa.

The best airports in other regions, according to the survey, are:

Africa: Sir Seewoosagur Ramgoolam International Airport in Mauritius

Europe: A three-way tie among three Russian airports — Moscow’s Sheremetyevo International, Pulkovo International in St. Petersburg and Sochi International

Middle East: Amman Queen Alia International Airport in Jordan

Latin America/Caribbean: Jose Joaquin de Olmedo International Airport in Guayaquil, Ecuador

The Best Airports for Layovers
9 Ways to Make the Most of Your Layover

Which airports do you think provide the best overall customer experience?

— written by Elissa Leibowitz Poma

biking indianapolisBe you leisure or business traveler, you’ve probably been here: in a new city with a day to see it.

The best way to do it? Get on a bicycle.

The Dutch, Germans and Chinese might shrug at America’s urban bicycling “revolution,” but an increasing number of U.S. cities are introducing bike share programs, carving bike-only lanes from roads and generally promoting two-wheeled transportation. There’s even a political action committee, Bikes Belong, that supports bike-friendly candidates.

I’ll steer clear from politics, but will say this: There is no more efficient, invigorating way to see a city in a day.

At a recent Society of American Travel Writers (SATW) conference in Indianapolis, I cycled the city’s $60-odd million Cultural Trail, a 7.5-mile route that took our group on a leisurely tour past museums, canals, monuments, restaurants and purpose-built art installations. Having your own bike/pedestrian lane is something of a confidence booster. I got a better feel for Indy, a compact, accessible city (if not the stuff of bucket list day dreams), in five hours than I did in the other five days I was there. It was also good to get the heart pumping after so many SunKing IPAs.

Bike Tours and Trips

The city doesn’t yet have an automated bike share program, something found in Washington D.C., Boston, Chicago, Minneapolis and Miami. This approach, however, generally places an emphasis on returning bikes to hubs within an allotted time period (or paying a surcharge). Mapping out a full-day route vis-a-vis bike hubs does require some planning. An app makes it easier.

Renting a bike for the day or a half day takes out some of the stress.

However you roll, be aware of the road rules and the reputation. The cohabitation of cars and bikes is a relatively new phenomenon in U.S. cities, and bike lanes aren’t a constant. You will have to share the road with wary drivers, and rules for cyclists vary by city. “I didn’t know” might not convince a police officer from handing out a citation.

Disclaimers aside, tell us: What’s the best city you’ve ever cycled in?

– written by Dan Askin