Among the world’s busiest airports, Seoul’s Incheon International Airport and Singapore Changi Airport provide the best customer services and amenities, according to a new survey from Airports Council International (ACI).
The two Asian airports provide modern amenities and entertainment options for travelers, including Incheon’s ice skating rink and Changi’s butterfly garden. Amenities like those make for a better traveler experience, an ACI representative told Skift.
The Airports Council International, a trade association for the world’s airports, interviewed 550,000 passengers at more than 300 airports around the world, asking them about such topics as checking in, cleanliness, security, airport facilities, food and beverage, and retail offerings. Seoul and Changi tied for first place among airports handling more than 40 million passengers a year.
Indianapolis International Airport was ranked the top airport in North America for the fourth straight year. The airport, which sees more than 7 million travelers annually, has 2,000 acres of protected land surrounding it. Researchers study bats there, and last year, conservationists added an apiary to breed honeybees. The airport is also home to the largest solar farm at any airport in the world. Inside, the airport is filled with art and local eateries.
Five North American airports tied for second place: Grand Rapids, Tampa, Dallas Love Field, Jacksonville and Ottawa.
The best airports in other regions, according to the survey, are:
Africa: Sir Seewoosagur Ramgoolam International Airport in Mauritius
Europe: A three-way tie among three Russian airports — Moscow’s Sheremetyevo International, Pulkovo International in St. Petersburg and Sochi International
Middle East: Amman Queen Alia International Airport in Jordan
Latin America/Caribbean: Jose Joaquin de Olmedo International Airport in Guayaquil, Ecuador
Which airports do you think provide the best overall customer experience?
— written by Elissa Leibowitz Poma