Airline Complaints Spike Even as Service Improves
By many measures, the airlines are actually getting better these days (hard as it may be to believe). USA Today reports that more flights are arriving on time, with fewer lost bags and fewer passengers being bumped from full flights. Despite these improvements, however, passenger grievances are on the rise, particularly complaints from people with disabilities.
JetBlue Asks Flyers to ‘Reach Across the Aisle’ in Election-Year Stunt
As the 2016 U.S. presidential election gets increasingly contentious, JetBlue is attempting to bring us all together in the spirit of travel. Adweek highlights a recent publicity stunt, er, video, in which the airline gives away free tickets to an entire plane full of people, as long as they can make a unanimous choice about where to go. (Their eventual pick? Costa Rica.)
Comparing Airbnb and Hotel Rates Around the Globe
In case you’ve ever wondered whether booking a vacation rental would save you money over a hotel, the answer is yes — at least in some of the cities where Busbud compared rates. The site found that Airbnb could save you the most in London, where the average rental is more than $108 cheaper than the average hotel. At the other end of the spectrum is Barcelona, where hotels cost $139 less on average.
Read up on our favorite stories from the travel world this week.
The Italian Villages So Popular You Will Now Need a TICKET to Visit Them
The Daily Mail reports that Cinque Terre, a collection of five famously charming coastal villages in Italy, is so overwhelmed by travelers that it will be limiting them in 2016. This past year 2.5 million people visited the site, but the 2016 total will be capped at 1.5 million, with advance tickets sold online.
How to Avoid Getting Counterfeit Money When You Travel
Counterfeit money may not be something you usually worry about when you travel, but Forbes reports that it may be more common than you’d expect in some parts of the world. This comprehensive article advises travelers to get money from ATMs associated with banks (rather than those at shopping malls or in standalone locations) and to check for things like blurred ink or flimsy paper when receiving change.
Advice for Avoiding Costly Airline Fees for Changing Plans
If you’ve booked a nonrefundable plane ticket — as most of us do — you could pay up to $200 (plus fare differences) if you need to change your plans. The Associated Press offers a few tips to help you avoid change fees, including booking with one of the few airlines that don’t charge such fees.
Behind the Masks in West Africa
CNN offers a fascinating slideshow from a photo series called “Woongo, Behind the Masks,” in which Tunisian artist Selim Harbi took pictures of West African people wearing traditional masks in an attempt to provide a different perspective on the way Africa is typically represented in the media.
These German Vacationers Don’t Take Kindly to the Kinder
The Wall Street Journal reports on a new trend in German luxury hotels: banning children. The story quotes one traveler who says, “I feel annoyed by the mere presence of children. Their running around, their loudness, their parents — it creates a tense atmosphere.” Hotels have limited their guests to adults only in an attempt to create tranquility.
This week’s video needs a warning for excessive cuteness. Behold: a polar bear at the Toronto Zoo seeing snow for the first time.
No surprise: A real-life re-creation of Vincent Van Gogh’s famous painting of his bedroom, which was listed for $10 a night on Airbnb, sold out for the first month within hours of its promotion.
The Art Institute of Chicago commissioned the creation of the one-room rental — modeled precisely after the trio of paintings the Dutch artist made in the late 1880s — to help promote its new exhibit “Van Gogh’s Bedrooms.” One of the bedroom scenes is in the Art Institute’s permanent collection, and the other two are on loan for an exhibit that runs through May 10. It’s the first time that all three paintings are on exhibit together in North America.
The tiny rental room is located in a historic building in Chicago’s River North neighborhood. “This room will make you feel like you’re living in a painting,” the Airbnb listing says. “It’s decorated in a Post-Impressionist style, reminiscent of Southern France and times gone by.”
Airbnb will accept bookings for March stays during the last week of February. Monitor the Art Institute’s Facebook page or Twitter feed to find out exactly when the rooms will open up. (We assume they’ll book speedily too.)
For those who couldn’t land a night in the twin bed with the thin red blanket, the Art Institute exhibit includes a life-size replica of the room, where you can listen to period music and snap selfies.
And if Chicago isn’t on your travel itinerary for now through May, you can have a similar experience at the 42-acre Grounds for Sculpture park in Hamilton, New Jersey. Not only can you go into a room modeled after the bedroom, but you can also step inside three-dimensional replicas of other famous paintings, including Pierre Auguste Renoir’s 19th-century “The Luncheon of the Boating Party” and Edouard Manet’s “Dejeuner Sur L’Herbe.”
It’s that time of the week! Catch up on all the great travel stories you may have missed over the past seven days.
Walking the Great Wall’s Wild Side
This engaging story from the Alaska Airlines blog details a hiking adventure along an unrestored section of the Great Wall of China. Along the way the writer befriends three local women and tests his own bravery in the face of narrow paths and precipitous ledges.
Air Emergencies: Are Airlines Telling You What You Need to Know?
Canada’s CBC News reports that many airline safety briefings leave out a key bit of information that could save your life in a crash. A safety researcher quoted in the article says that using the brace position (in which you stabilize your body by bending over with your head against the seat in front of you) can “reduce severity of injuries” and “reduce deaths.” The position is illustrated on the safety card in your seatback pocket but often not mentioned in safety videos or live demonstrations by flight attendants.
How Scientists Are ‘Hacking’ the Body to Override Jet Lag
Could flashing lights help cure jet lag? That’s the latest from Conde Nast Traveler, which reports on a new study that tested short flashes of light administered 10 seconds apart while study participants were sleeping. This treatment is believed to help the brain acclimate more quickly to time changes.
A Robot Butler Is Replacing Humans in Some California Hotels
The next time you ring the front desk staff to ask if they have a spare toothbrush, you might find the real-life equivalent of R2-D2 bringing it to your door. Business Insider reports on a growing trend of robots in hotels, with about a dozen properties now employing them in California.
This week’s video features droolworthy footage from the Norwegian fjords, where a dedicated young guitarist hauled his instrument up to a few of the region’s most spectacular overlooks.
Here’s another edition of our favorite travel stories of the week. (If you missed the first edition last week, you can check it out here.)
Fodor’s Stands with Paris
In this moving post, the editor-in-chief of Fodor’s explains why she isn’t planning to cancel her holiday trip to Paris next month, even after the recent terrorist attacks.
No More International Roaming Charges? Here’s How
Conde Nast Traveler offers good news for travelers who like to stay connected: Verizon is now allowing customers to pay between $2 and $10 per day to use their phones abroad the same way they do in the United States, without worrying about expensive roaming charges. (The article also includes suggestions for those who use different cell phone carriers.)
Transparent Airplane Walls May Be in Air Travel’s Not-So-Distant Future
Fortune reports that Airbus is planning some revolutionary changes to the in-flight experience, including transparent airplane walls that will give new meaning to the phrase “window seat.” (If you’re afraid of heights, you’ll be able to use an opaque hologram to block the view.) Other potential changes: seats that adjust to your body size and themed “zones” where you can play games or interact with other passengers.
Starwood Devotees Greet Marriott Merger With Dread and Anger
Marriott International announced Monday that it will acquire Starwood Hotels & Resorts (which includes Sheraton, W, Le Meriden, Westin and several other chains). In this piece from the New York Times, frequent Starwood guests express their concerns about what will happen to their loyalty points and whether or not they’ll continue to enjoy the personalized service they’re used to after the merger.
Finally, have a laugh at this video of an Irishman on vacation in Las Vegas, who didn’t quite understand which way to point the GoPro camera he borrowed from his son. Instead of capturing the sights around town, he ended up filming his own face all over Sin City. Here’s the footage, spliced together (with a little musical embellishment) by his son Evan:
For travelers looking to explore beyond planet Earth, there’s a new frontier in sight. A hotel in Zurich has just opened a brand-new Space Suite designed to resemble a space station, reports CNN.
The five-star Kameha Grand Zurich hired German artist Michael Najjar to design the suite, which features a “floating” bed, photos of astronauts, spotlights that resemble rocket engines and a library of space-themed books and films. An automated female voice inspired by the film “Dark Star” greets guests as they enter. You can even tune into NASA TV or a live stream from the International Space Station.
The video below offers a look around the suite:
A stay on the space station — er, in the Space Suite — doesn’t come cheap, starting at 1845 Swiss francs a night (approximately $1,858 USD) for a package that includes accommodations, breakfast, “space amenities” and an invitation to meet the designer of the suite. But perhaps the coolest inclusion is the opportunity to try an Airbus A320 flight simulator for an hour, as well as take a turn skydiving inside a vertical wind tunnel.
It’s about as close to space as you can get without signing up for a trip with Richard Branson’s Virgin Galactic, which hopes to someday bring ordinary humans into space. (Ordinary humans who can afford the $250,000 price tag, that is.)
Baggage fees at the airport. Endless pitches for upgrades and insurance at the car rental counter. Resort fees and minibar charges at the hotel. Extra fees are an irritating but inescapable part of every trip — and now there’s a new one to worry about.
Skift reports that the Bellagio Las Vegas is charging $30 per night to guarantee your choice of a smoking or non-smoking room. (Other options this fee will ensure you: a high or low floor, a room near the elevator or with a pool view, or a room that does or does not connect with the one beside it.)
It’s one thing to charge extra for something like a pool view or a connecting room; these could be considered perks or upgrades. But a non-smoking room? For travelers with asthma, allergies or other breathing issues, this isn’t a preference — it’s a necessity.
This policy doesn’t favor smokers either. Skift points out that if they aren’t willing to shell out extra for a smoking room guarantee but then get caught lighting up in a non-smoking room, they’ll be hit with a $250 penalty. This type of charge is actually pretty common; many hotels want to avoid the inconvenience of deep-cleaning a room to remove the cigarette stench, and the hefty penalty serves as a deterrent. So why would the Bellagio force guests to pay extra to get into the type of room in which they belong?
Here’s hoping this isn’t a trend that catches fire (pun intended!) across the hotel industry.
Airbnb is the latest darling of the lodging industry, renting attractive and affordable flats, houses and spare rooms in destinations all over the world. (You can count us among its fans!) But over the past few years it’s also faced some legal challenges. Recently officials in Paris raided nearly 2,000 rentals suspected to be illegal rentals, according to Road Warrior Voices; they discovered 101 violations.
Paris is one of several cities — including New York and San Francisco — that place restrictions on short-term rentals in an attempt to preserve the housing supply for their own residents. As a general rule, it’s legal in most cities to offer up a spare room as long as you’re present during your guest’s stay; what draws the ire of city governments is when hosts rent out unoccupied apartments or homes on a short-term basis when those could be used instead to provide housing for locals.
That hasn’t stopped droves of eager hosts from listing their properties and risking possible fines; there are currently more than 1,000 listings on Airbnb in each of the three cities mentioned above. (Worth noting: While Airbnb has gotten most of the notoriety for its recent legal battles, countless other vacation rental sites such as HomeAway and VRBO also have similar, potentially problematic listings.)
As a potential guest, are crackdowns such as the recent ones in Paris something you need to worry about? In Airbnb and Beyond: Tips for Safe, Legal Vacation Rentals, Ed Hewitt notes, “In most cases, the law does not consider the traveler the offender — rather it considers the host the offender — so you are mostly in the clear. That won’t help if you experience a raid in the middle of your stay, however, or if you are subject to a more prosaic ejection, such as by the landlord — or even if you get the stink eye and a dressing down from unhappy neighbors.”
Hewitt goes on to offer numerous tips for how to protect yourself, including questioning your host about legal issues before your stay and researching a few nearby hotels to which you could retreat if the worst happens.
You thought he was “the one” — you hiked Machu Picchu together, toured South America like two outlaws in love — and now it’s ended in a flurry of badly translated Spanish insults and empty wine bottles. Time to get away, you think — far away. A steal at roughly $83 per night, the Mitsui Garden Yotsuya hotel in Tokyo, Japan, is offering a crying hotel package specifically for female guests. Complete with “luxury tissues” and sappy films encouraging you to use them, the package offers rooms just for single women to bawl their eyes out as well as makeup remover and face masks to make you look like the cryfest never happened. If it couldn’t get any more Japanese, manga comic (aren’t we supposed to be crying here?) books are also included in your hotel room. Perfect way to pore over a break-up in peace.
Back from Tokyo and ready to get back on your feet — literally — a girlfriend’s getaway is the answer to feeling yourself again with some empowerment a la estrogen. The twist? Along with brunch and spa treatments, this girls’ getaway package comes with a geocaching adventure in the Santa Fe mountains. Hunting for charms in the wiles of New Mexico, you’re also hunting for your purpose.
After the inevitable soul searching that comes with being in the desert, you realize your passion in life would be to start a family. You find someone and fall in love (yes, it’s that easy). You could book a strangely elaborate wedding package, but you choose a private ceremony instead. To celebrate your anniversary (and knowing you had to unexpectedly cancel your northern lights honeymoon the year before), you book a stay at the ICEHOTEL in Sweden, which offers a special hotel package that emulates the dreamy atmospheric colors of the northern lights in your hotel room. Snuggling close (it’s pretty chilly in a hotel made of ice) and watching the swirling lights above is pure magic.
Which is why a few months later, you’re planning your babymoon. Yes, these vacations to celebrate the imminent arrival of your much-awaited family are popular enough to warrant their own hotel packages. At the Wauwinet in Nantucket, Massachusetts, expectant mothers and fathers are invited to wind down with a babymoon package, from $635, that includes a two-night stay, spa treatments and even a blue and pink cigar (because cigars and wellness retreats go hand in hand). The stuffed animal for your newborn is a cute gesture, but the White Elephant brand name is a bit unfortunate.
Years have gone by, and the time, money and energy to travel have escaped you for too long. Knowing that your idea of romance these days is take-out and a marathon of AMC’s “Breaking Bad,” the Breaking Bad hotel package at Heritage Hotels & Resorts in Albuquerque, NM, is the perfect chance to affirm your love for television … and each other. Your gift bag will include show-themed swag like stickers and posters; bath salts and seasoning salts; themed drinks; “crystal meth” candy; 15 percent off at local shops, restaurants and galleries; free Wi-Fi and optional tours. Short of “Better Call Saul,” this is as close as you’ll get to the real thing these days. As for love, nearby Santa Fe is where it all began — when you decided you wanted your family while geocaching in the mountains, and when you realized travel is truly transformative (and that there might be more to strange hotel packages at second glance).
After a week in Florida for a travel conference, my return flight to the Northeast was pushed back by 24 hours due to a snowstorm. Spending an extra day in the sunny weather certainly wasn’t cause for complaint, so I embraced the delay by visiting family and making my way to Universal Studios. But somewhere in between was the stuff of nightmares.
The logistics of finding a same-day hotel are irritating enough, but trying to do it in a busy resort town like Orlando — during spring break, when everyone else has made arrangements months in advance — is even worse. The result? The top five hotels near Universal were all full when I called. Then I tried the HotelTonight app but was disappointed by what appeared to be unreasonably high prices and limited availability, so I figured I’d try the next town over. Tired, grumpy and hoping to offset the hundreds of dollars I’d spend the following day to drink butterbeer in the presence of other Harry Potter-obsessed Muggles, I Googled “cheap hotels near Altamonte Springs.” Big mistake.
I was surprised to find a line of cars waiting at the front entrance to the Days Inn when I arrived. Confused, I parked and grabbed my suitcase, figuring I’d head to the lobby to check in. What greeted me were two locked doors, a sign that read “Lobby doors locked after 9 p.m. Use intercom” and a line of annoyed people standing in front of what looked like a window from which you’d order ice cream after a round of mini-golf. It took nearly 40 minutes to check in and finally get my key.
Once in the room, my first order of business was to use the facilities. Or at least that was my intention until I turned on the light and sent a couple of roaches frantically scurrying away. I screamed, jumped three feet in the air and then made quick work of them with the sole of my shoe and some tissues. When my pulse returned to normal, I scoured the bathroom for any remaining stragglers and sat down to use the toilet — which I quickly discovered wasn’t attached to the floor. (In all fairness, someone had tried to fix it several times, as was evident from about two inches of caulking surrounding its base.)
The one mercy was that I didn’t spot any bed bugs — but mildew, more roaches, dirty sheets (which were inside-out and adorned with someone else’s hair), a slashed mattress and stained, threadbare towels had me on the phone for an hour, calling nine different area hotels with the hope of getting the heck out of there. No luck. Everything was full, and sweating to death in the car overnight wasn’t an option.
Ultimately, I left every single light on to scare off the roaches and dozed for a few minutes here and there, but it was the single worst night of sleep I’ve had in a long time. Possibly ever. As a frequent traveler, I’ve stayed in many hotels — everything from one-star to five-star — and I’ve never encountered a room so filthy. However, I have nobody to blame but myself … and perhaps the roaches that took up residence in the space I paid for.
At the time, I was proud of scoring a room for $120. Right now, what I’m not so proud of was my failure to consider anything but price. In fact, as someone who’s worked for a TripAdvisor company for quite some time, I’m downright ashamed.
Moral of the story: Always, always, always research. See what others have to say. If the price is abnormally low, there’s probably a reason. If a hotel has availability in a town where accommodations are otherwise booked solid, turn around and sprint in the other direction, no matter how desperate you are. It’s cliche, but you get what you pay for; don’t let an extra hundred dollars make the difference between loving and hating your vacation.