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airlines behaving badlyThis post is part of our “Airlines Behaving Badly” series, which chronicles the oft-wicked ways of the air travel industry.

Regional carrier Frontier Airlines plans to lower its fares by adding a slew of new charges for things that used to come standard for economy-class passengers — like carry-on bags.

In a statement, the airline refers to the change as “unbundling” and says it’s “enabling customers to choose and pay for only the products they want to truly customize their flight.”

Gee, thanks for the favor.

Not only has the line compressed its former fare structure into just two types — Economy and Classic Plus — it has also introduced a discount club called Discount Den, which will allow passengers to access special savings (for a fee, of course — which has yet to be revealed).

“You can choose an all-in fare by purchasing Classic Plus, or only pay for what items matter to you with our Economy tickets,” the airline’s Facebook page optimistically chirps. “When you purchase our Economy fare, you start with our lowest fares and then add on the items that you want such as carry-on bags, advanced seat assignments, and onboard beverages.”

Many customers aren’t buying that argument, though: “Haha! I just read your email – $25 for a carry-on?” says Andrea Lee on Facebook. “$3 starting price for the ability to choose a seat to sit in? I had to check out your Facebook page to see if this was a joke….”

“Are the ‘new low fares’ not loaded yet?” asks Christine Malinconico Rhodes. “I am not seeing any competitive fares for the places I go!”

“#neveragain,” adds Jayson Vonfreizer.

How to Hack Your Way to a Cheaper Airfare

In its FAQs about the changes, which went into effect on April 28, Frontier boasts that the unbundling has decreased Economy base fares by more than 10 percent. Although Frontier answered some of our other questions, its reps still won’t say what the percentage increase in Economy fares will be if passengers choose to add all of the amenities that are now a la carte.

If you want to bring a carry-on bag, you’ll be shelling out anywhere from $20 to $50 for the privilege, depending on when you make the payment. (It’s cheapest if you pay when you book, most expensive if you pay at the gate.) Oh, and in case you were wondering, you’ll still have to pony up for checked bags too, but you’ll pay less for a checked bag than a carry-on. Frontier spokesperson Kate O’Malley says fewer carry-ons equal a more streamlined boarding process.

Don’t worry, though. You won’t have to pay anything extra for toting a purse, backpack or laptop bag. What a deal!

Those of us who prefer to be treated like people, rather than cattle, can always purchase the more expensive Classic Plus fares, which are fully refundable and include one checked bag, one carry-on bag, pre-assigned seating and extra legroom. In the few sample fares we scoped out between a handful of randomly chosen destinations, we saw differences of nearly $200 roundtrip between some Economy and Classic Plus fares. Oof.

7 Mistakes to Avoid When Booking a Flight

Allegiant and Spirit Airlines pulled something similar not too long ago, and we’ve still got a bitter taste in our mouths. The only question remains: Which airline will be next?

– written by Ashley Kosciolek

It’s the YouTube craze that’s swept the globe — and now it’s hit the skies. On a recent Frontier Airlines flight, an ultimate Frisbee team from Colorado College launched its own version of the Harlem Shake in the aisle of the plane, complete with someone rocking out in a banana costume. (Now how do you fit that into a carry-on?)

Though it seemed like it was all in good fun, the Federal Aviation Administration isn’t convinced. According to ABC’s “Good Morning America,” the agency is looking into the incident to make sure the students weren’t in violation of any safety regulations (such as interfering with flight attendants or standing during take-off/landing). The students claim they cleared their dance with the flight attendants first and waited until the seatbelt sign was off. A Frontier spokesperson says the plane’s safety was never in jeopardy.

Check out the video below for the full story:


Would you feel nervous if the Harlem Shake hit your next flight — or be grateful for a little in-air entertainment?

Finnair Flight Attendants Go Bollywood

Dancing Flight Attendants Kick Up Controversy

– written by Sarah Schlichter

book airfare keyboard airplaneToday, Frontier Airlines made a preemptive strike against booking sites like Expedia, Travelocity and Orbitz by penalizing fliers who purchase Frontier flights anywhere except the carrier’s own Web site. According to the airline’s press release, “For customers purchasing Frontier’s lowest fares through outside booking channels … customers will get their seat assigned at check-in, earn 50 percent EarlyReturns miles, and pay higher fees [for services like itinerary changes, unaccompanied minors and pets in the cabin].”

In other words, the fares may be the same, but if you want to choose your own seat and get full credit for your frequent flier miles, you’ll have to book directly through the airline’s own Web site. FlyFrontier.com is also the only place travelers can access the airline’s Classic and Classic Plus fare options, which offer perks such as free checked bags and itinerary changes.

A Clever Secret to Getting a Cheaper Airfare

Although most airlines sell a large percentage of their tickets through online travel agencies, they make more money on bookings through their own sites, for which they don’t have to pay a commission. According to an Associated Press report, the booking sites charge the airlines about $10 to $25 per ticket — which adds up quickly in an industry with such tight margins.

But forget what’s best for the airlines; which booking experience is better for the consumer?

The booking sites’ clear advantage is the ease of comparing schedules and prices among multiple airlines (although I’ve found that aggregator sites like Kayak.com and TripAdvisor Flights are even better, as they include multiple booking sites as well). If you’re looking to buy your flight in combination with a hotel stay or car rental, the Expedias of the world make it easy and convenient.

9 Must-Do’s Before a Long-Haul Flight

Personally, though, after I’ve done my initial research, I nearly always find myself making my purchase on the airline’s Web site. If the price on the booking site and the airline is the same — and it usually is — I prefer to cut out the middle man. In the past, I’ve occasionally had problems checking in on an airline’s site when I booked through an outside agency, as the airline didn’t seem to recognize my confirmation code. I also find that fare and fee options are spelled out more clearly on the airline’s own site. And if anything ever goes wrong with my flight arrangements, booking directly through the airline means there’s no question about who’s responsible and whom to contact for help.

Which booking option do you prefer?



Editor’s Note: IndependentTraveler.com is published by The Independent Traveler, Inc., a member of the TripAdvisor Media Network.

– written by Sarah Schlichter

airplanes travel planes sad suitcasesFrom the moment you book your plane ticket (want to select your seat in advance? That’ll be $10, please) to the day you roll up to the check-in counter and shell out $50 for your checked bags, the airlines leave no fee unturned. And this past weekend, most major U.S. airlines found yet another way to line their pockets at the expense of the flying public.

On Friday, Congress failed to pass legislation to reauthorize the Federal Aviation Administration. As of Saturday, FAA-funded construction projects have been put on hold, all non-essential employees have been furloughed and — most importantly for fliers — the agency has lost the ability to collect various taxes that normally go along with the purchase of a plane ticket.

Hurray! Cheaper airfare for everyone, right?

Well, no. Instead of passing the tax savings on to travelers, most major airlines are raising their fares to offset the cost of the taxes — and pocketing the difference. The Associated Press reports that American, United, Continental, Delta, US Airways, Southwest, AirTran and JetBlue have all increased their fares, typically by about 7.5 percent.

According to an earlier AP report, “Passengers who bought tickets before this weekend but travel during the FAA shutdown could be entitled to a refund of the taxes that they paid, said Treasury Department spokeswoman Sandra Salstrom. She said it’s unclear whether the government can keep taxes for travel at a time when it doesn’t have authority to collect the money.”

Editor’s Note: On August 5, the IRS announced that passengers will not be getting refunds for taxes paid during the FAA shutdown after all. You can read the IRS statement here.

There are a few airlines out there that are giving travelers a break, including Virgin America, Frontier, Alaska and Spirit. Yes, that’s the same Spirit we wrote about a couple of weeks ago as one of the ugliest airlines in the industry. But hey, we can give credit where it’s due. It’s nice to see Spirit making the customer-friendly choice for once.

As for the big guys, shame on them. Really, it’s no wonder we hate the airlines.



– written by Sarah Schlichter