Today we bring you three stories from around the airline industry, including a viral image of a flight attendant flipping the bird, the possible end of airline fees and an attempt to make airline loyalty programs “sustainable.”
Middle Seat, Middle Finger
The image, taken from a flight attendant’s rear cabin point of view, shows an outstretched arm with a certain finger aimed skyward. The sentiment is directed towards the fliers. Now Tatiana Kozlenko, an Aeroflot flight attendant said to have posted the pic on her Vkontakte page (Vkontakte is a social network in Russia), has been deplaned from the company. Russia-based news and TV outfit RT.com reports that the pic was posted back in October 2011 and had been languishing in relative obscurity until a popular Russian blogger reposted it on Twitter.
Kozlenko says it’s 1) not her in the photo, 2) not an Aeroflot plane and 3) not something she posted herself (she says she just tagged herself to it). Regardless, the airline has still laid down the long finger of the law. Aeroflot tweeted Monday morning that the firing was justified: “The fact of posting a photo shows Tatiana’s attitude towards passengers and her duties. She acknowledged her fault when she spoke to the leadership of the company.”
Does Your Flight Attendant Hate You?
Airlines Running out of Fee Ideas?
Around the globe, airlines charged an estimate $36 billion in ancillary fees in 2012. But on Time.com, Brad Tuttle ponders whether a la carte pricing may have reached maximum altitude. Simply put, there’s almost nothing left to charge fliers for. What gave him that idea? The CEO of Spirit Airlines, the undisputed czar of deconstruction, recently told American Media Public Marketplace that the wellspring of added-fee innovations is starting to run dry. We’re not convinced. (Still left on the docket are a fee to talk to a human, fines for in-flight flatulence and an up-charge for armrest dominion.)
In the end, Tuttle doesn’t buy it either. He argues that any dearth of new ideas would be outweighed by ascending fees for baggage, onboard meals and the like.
An Airline Fee We Might Actually Want to Pay
Loyalty Pays Less
Veteran travel writer Chris Elliott reports that Delta is the first legacy airline to bind the value of its frequent-flier program not only to the number of miles passengers fly but also to the amount they spend. From January 1, 2014, loyalists will reach new echelons through a combination of miles or segments flown and annual spending on Delta flights. The key downside, among others: Snagging a great deal will help you less in the loyalty program game.
Naturally, Delta’s new program will help the airline’s bottom line. In the airline’s mind, too many undeserving fliers were benefiting. For Elliott, “As painful as these changes are, they make sense.” JetBlue, Southwest and Virgin America already have programs that reward fliers based on how much they spend, he says. “Air travelers tempted to give their loyalty to an airline like Delta now won’t cling to an empty promise that they can reach elite status any other way than by spending their way there. Some will refuse to participate and will instead purchase a ticket that makes sense for them, and not for their loyalty program.”
Frequent Flier Miles: How to Use ‘Em, Not Lose ’em
— written by Dan Askin
When Delta first began charging for a second checked bag internationally about four years ago, my husband and I swore we’d never fly them again. My husband is European and every time we go over we bring loads of stuff with us. Eventually we simply got used to the $50 fee. But then it went up to $75 and that was it for us — no more second checked bag. And then it went up again!
Unfortunately, the airline is no longer alone in charging a truly hefty fee for that second bag. United just announced that it too is raising the fee for a second checked bag from $75 to $100 for international flights.
Seven Smart Ways to Bypass Baggage Fees
I can’t help but wonder why the airlines are doing this. Do they really hope to make more money from folks who either don’t know how to trim their luggage down or are visiting relatives and therefore expected to lug over boatloads of gifts?
Or maybe they’re aiming for the point of no return at which most fliers will simply throw up their hands and say no more. Are too many second checked bags weighing the airlines down?
Some say this is what Spirit was aiming for when it recently began charging folks up to $100 for putting carry-on bags in the overhead bin. Cranky Flier, for one, said the airlines are penalizing passenger behavior they want to discourage. In Spirit’s case they’re hoping to cut down the number of people who wait until they’re at the gate to inform the airline they’ll be using overhead bin space.
The Carry-On Challenge: How to Pack Light Every Time
With fuel prices what they are and airlines trying to save every penny, perhaps it’s in their interest to cut down on the number of second checked bags. And for those who aren’t getting the message — or don’t care — I guess the $100 fee covers the extra fuel.
What do you think? Would you pay $100 for a second checked bag?
— written by Dori Saltzman
Do you feel as though you are nickel and dimed — or more like $10’d and $25’d — to death when you travel? It seems that as you plan your trip budget, you have to allow for about one-third again of the costs in fees. Of course, many charges you can avoid. But wouldn’t it be nice to throw budgets to the wind and treat yourself to that $8 airline meal or $15 late hotel check-out?
With the new online subscription rebate service Feecation.com, you can. Here’s how it works: You pay a membership fee of $14.97 per month. Within 30 days of incurring a fee while traveling (consult the list of payable fees under the site’s terms of service), you send proof of payment via either e-mail (use your smartphone to take a picture of the receipt and e-mail it while still on vacation to streamline the process) or the U.S. Postal Service. Then, within three to six weeks, you should receive your refund.
Travel Budget Calculator
How much will that refund be? Feecation.com will cover $10 per instance of incremental airline fees up to $500 per year, and $10 for each hotel, car rental and Wi-Fi fee up to $250 per year in each category. Theoretically, you could be reimbursed $1,250 each year, which more than covers the cost of membership. To make the cost of membership worth the $179.64 a year, you should travel often enough to incur at least 18 charges and also be organized enough to actually send in your receipts.
Would you be willing to give Feecation.com a try?
The Carry-On Challenge: How to Pack Light Every Time
— written by Jodi Thompson
This post is part of our “Airlines Behaving Badly” series, which chronicles the oft-wicked ways of the air travel industry.
Want to pack anything more than a laptop and a change of underwear on your next flight? You’d better pony up. As of tomorrow, low-cost carrier Allegiant Air will join Spirit Airlines in charging a fee not only for checked bags but also for any carry-on that won’t fit under the seat in front of you, reports MSNBC.com.
If you want your carry-on in the overhead bin, you’ll have to shell out $35 at the airport — or $10 – $30 (depending on your itinerary) if you pay online in advance. The charges will not apply to passengers who booked their flights before the new rules were instituted. If you check a bag instead, the cost ranges from $14.99 to $35, depending on where you’re traveling and whether you pay online or at the airport.
7 Smart Ways to Bypass Baggage Fees
Spirit Airlines became the first carrier to charge for carry-on bags back in 2010 (which later inspired the design of a new suitcase to help travelers avoid the fees). For travelers like me who prefer to travel with a carry-on only, this is a frightening trend. Aviation consultant Robert Mann told MSNBC.com that he didn’t think these fees would spread to the major carriers: “No business-oriented airline would do this to customers with a laptop and valet bag — they would drive them right off the airplane.”
But I’m not convinced. If the airlines have a chance to make a few extra millions from yet another fee, why wouldn’t they? Let us know what you think.
— written by Sarah Schlichter
We’ve found a carry-on bag that does more than, er, carry. It’s a $66 bag that could pay for itself in just one flight (depending on which airline you choose) — a bag that was designed in direct response to ever-evolving airline fees and bag-size restrictions.
On most airlines, there’s an easy way to avoid baggage fees: restrict yourself to a carry-on bag only. But on ultra-low-cost carrier Spirit Airlines (one of those airlines we love to hate), you’ll have to break out your wallet no matter how efficiently you pack. The airline charges up to $45 each way for checked bags and up to $40 for carry-ons. (Even joining Spirit’s $9 Fare Club will merely reduce the fees, not waive them.) The only thing you can bring for free is a single personal item small enough to fit under the seat in front of you.
Before all you Spirit fliers start trying to jam a week’s worth of clothes into your purse, check out the luggage at CarryOn Free. Smaller than a standard carry-on bag, the CarryOn Free rolling suitcase is specifically designed to meet Spirit’s size restrictions for personal items (16″ x 14″ x 12″). Two zipper pockets help travelers stay organized and make the most of limited packing space.
At $65.99, the bag pays for itself the first time you avoid Spirit’s carry-on fee (up to $80 roundtrip). But even better, you can win one for free. We’re giving away a tan and copper carry-on to one lucky reader who leaves a comment below. Just share your smartest packing tip in the comments by Tuesday, September 27 at 11:59 p.m. ET for a chance to win.
Editor’s Note: This giveaway has ended. Stay tuned for further chances to win!
— written by Sarah Schlichter
Every Wednesday, we’ll feature one practical travel tip here, on our blog. Get our clever weekly tips and other travel resources in your inbox by subscribing to our blog or signing up for our newsletter.
In a recent poll, IndependentTraveler.com readers rated airline baggage fees as the biggest rip-off in the travel industry, beating out Wi-Fi charges at hotels, car rental fees and even timeshares.
I’m with you guys — I loathe those fees. And while my personal strategy for avoiding them is to cram everything into a carry-on no matter how far or how long I’m traveling, that’s not the only way to outsmart the airlines. Writes Caroline Costello:
“Virtually all major airlines offer some kind of frequent flier program that includes baggage fee discounts or waivers for ‘elite’ or ‘preferred’ members. … If racking up 25,000 miles a year doesn’t seem attainable, consider applying for an airline credit card. Several major airlines waive checked bag fees for cardholders. For example, Delta SkyMiles cardholders can check one bag for free on Delta flights, and Continental Airlines Presidential Plus cardholders can check two bags for free.”
Of course, you’ll want to read the fine print before adding yet another piece of plastic to your wallet. The annual fee on the Delta SkyMiles credit card is $95 — so getting that free checked bag won’t pay off until you fly at least two round trips. (A single checked bag on Delta usually costs $25 each way.) Alternatively, if you travel with a buddy, you can cancel out that annual fee even sooner; the card grants a free checked bag not only to you but also to your travel companions — up to eight of them.
Meanwhile, Continental’s Presidential Plus card will set you back a whopping $395 per year. That fee gets you plenty of extra perks, such as waived foreign transaction fees and miles that never expire, but they may not be worth it if you only travel once or twice a year.
For more ideas, see Seven Smart Ways to Bypass Baggage Fees.
— written by Sarah Schlichter
Every Wednesday, we’ll feature one practical travel tip here, on our blog. Get our clever weekly tips and other travel resources in your inbox by subscribing to our blog (top right) or signing up for our newsletter.
With airfares rising to dizzying (or nauseating!) heights, having to shell out an additional $50 for baggage fees on a roundtrip flight is like piling insult on top of injury. That’s why many travelers are choosing to drive this summer — at least you can bring as much luggage as you want. But do you really want to weigh your car down with extra stuff when gas costs $4 a gallon?
There is another way. Caroline Costello writes, “While airlines are charging left and right for big bags, extra bags and even carry-on bags (we’re looking at you, Spirit), train travel is a different story. Amtrak’s baggage allowance policy says passengers may carry on up to two pieces of luggage (not including personal items like purses, strollers or computer bags) and check up to three pieces of luggage — for free! Additional bags cost a surprisingly low $10 per bag. Plus, for a small fee (usually $5 to $10, depending on your route), train travelers can bring big-ticket items like bicycles, surfboards or musical instruments onboard.”
Five bucks for a bike or a surfboard? Compare that to a budget-busting $150 on American Airlines. And with such a generous checked bag allowance, you can pack as many bathing suits and tank tops as you want.
There’s more good news, too. It may not help you this summer, but over the next few years train service across the U.S. will be improving. Earlier this week, the U.S. Department of Transportation awarded more than $2 billion to various high-speed rail projects across the country, investing in better and faster service in the Northeast, California and the Midwest.
See six more ways to avoid baggage fees.
— written by Sarah Schlichter
The U.S. government is coming to bat for travelers, pushing for the implementation of new rules that would further defend endlessly abused fliers against the big bad airlines.
The Department of Transportation wants to address some of the biggest complaints about airlines, reports the Associated Press. Some of changes proposed by DOT Secretary Ray LaHood include refunds for checked bag fees when luggage is lost, an increase in the amount of money paid to bumped passengers, the option for fliers to cancel reservations within 24 hours of booking at no charge, and a more lucid disclosure of extra fees.
At present, airlines aren’t required to refund checked baggage fees if luggage is lost or damaged. Contributing blogger Dan Askin learned this the hard way when he had to pay $50 for the privilege of having his bag destroyed by US Airways. Such behavior has been de rigueur for the airline industry. But will LaHood’s proposal change things for the better?
The AP spoke to Nick Gates of SITA, an aviation technology provider, who warned that the airlines might use the proposed changes as an excuse to raise fees. This doesn’t come as a huge surprise to us; we’ve seen new rules implemented by the DOT backfire before.
When the Department of Transportation put into effect its passenger rights bill last year, one of its goals was to prevent lengthy delays by imposing hefty fines any time a plane sat on a tarmac for longer than three hours. But the bill may have had unintended consequences for travelers. Crankly Flier argues that the tarmac delay rule incited a significant increase in flight cancellations in 2010, reporting that there were an additional 5,000 cancellations in 2010 versus 2009 (even though weather conditions were 30 percent better in 2010 than in 2009).
Will the proposed DOT rules be a boon for fliers, or might passengers face a surge of reactionary fees or an increase in ticket prices? Share your thoughts!
— written by Caroline Costello
We thought it couldn’t get any worse. We were wrong.
Spirit Airlines, the only U.S. carrier that charges fees for carry-on luggage, has managed to dump even more baggage fees on fliers. Spirit passengers who pay for their carry-on bags within 24 hours of departure will be charged an additional $5 for doing so online or $10 for doing it by phone. This change is effective for travelers booking on or after March 24.
Spirit’s original carry-on bag fees are now, according to the airline, an “Early Bird Discount.” Spirit customers can catch the disappointing, dried-up worm by paying $30 per carry-on bag ($20 for members of Spirit’s $9 Fare Club) when purchased at least 24 hours in advance of departure. Spirit’s backhanded interpretation of “discount” troubles me. Like a petulant child who “picks up” his clothes by picking them up and then dropping them on the floor again, Spirit is twisting words in the face of its eye-rolling, grudging customers.
And the fees get steeper. The last-minute Larry who shows up at the airport without pre-purchasing a carry-on bag will be charged $45 at the airport gate and $40 at the airport kiosk. (These particular fees aren’t new, but I think they’re noteworthy).
With its newest carry-on baggage charges, Spirit seems to be slapping the concept of customer service square in the face. But the airline’s bread and butter has always been its extremely cheap fares, with flights as low as $9 each way (and sometimes even cheaper) for members of its $9 Fare Club — and Spirit’s never been one to worry about maintaining a squeaky-clean image. We’ve reported on Spirit’s devilish antics in the past, from scuffles with stranded passengers to shocking and offensive ads. Really, nothing Spirit does should surprise us anymore.
In the airline’s defense, its fees are cheaper for checked bags than for carry-ons. (Take a look at the full list of what Spirit charges in Airline Baggage Fees. ) This should, at least, free up some overhead space on the plane.
Will you still fly with Spirit?
— written by Caroline Costello
“Hey, buddy, stuff’s falling out of your bag,” said a customer in line at the Denver Airport Hertz. My suitcase zipper was ripped, and I was leaving a trail of balled socks and rolled T-shirts.
US Airways had ruined my bag. But beyond ranting to strangers on the Internet (there are enough stories of satanic airlines taking pleasure in stuffing passengers into sardine cans, gleefully destroying baggage and watching us boil as we stumble through the customer service labyrinth), what recourse does a flier have when his bag is destroyed?
Like most airlines, US Airways requires that passengers report any damage to checked bags at the airport. With US Airways, this must be done within four hours. (Some carriers allow up to 24 hours, but the complaint still has to be made at the airport.) So I zipped back to the baggage claim.
“I’m sorry, sir, we see this happen all the time,” said the claim rep. She told me that airlines are not liable for damage to wheels, feet, zippers and extending handles. “When the baggage handlers throw the bags, the zipper rips off the fabric.” Do they see a lot of smashed zippers when they gently place the luggage on the belt? She obviously had no answer, but she gave me a number to call and register a complaint.
I was then told to e-mail my story to Central Baggage Resolution, a Phoenix-based office only reachable by e-mail. I imagine CBR as a digital bonfire that’s endlessly destroying correspondences. I learned that once CBR receives my claim, it’ll be 14 – 21 working days before I hear from them.
As I continue to hold my breath, I’ve started researching other ways to protect checked bags in the future. My plan of choice is simply to never check a bag, but here’s some info I found:
Both third-party insurers and credit card companies sometimes offer baggage insurance. American Express, for instance, offers free and for-fee baggage protection policies for card holders. I called Amex to learn about its $9.95 per roundtrip flight “premium” baggage policy, which covers checked bag damages up to $1,000. Here’s how it works, according to the customer rep: “File a claim with the airline at the airport. Get the denial.” Then file a claim with AmEx. The claim is reviewed with a licensed rep — but obviously there’s no guarantee that they’ll rule in your favor. The representative did say, however, that there are technically no exclusions for type of damage, ripped zippers included.
According to Smarter Travel‘s Ed Perkins, third party insurers can vary widely — and again, it’s up to fliers to start with the airline, get the denial (or some coverage if you’re lucky) and then file a second claim with the insurer. As always, it’s essential to read the fine print to see what the coverage cap is and if there are exclusions for certain types of damage.
Quite honestly, it all seems like a massive hassle. I paid $50 for someone to rip my bag, rendering it unusable without turning it into a silver mummy. I just want my $50 back. And maybe US Airways could throw in the $3.69 for the roll of duct tape.
Have the airlines ever lost or ruined your luggage? Share your story!
–written by Dan Askin
Editor’s Note: IndependentTraveler.com is published by The Independent Traveler, Inc., a member of the TripAdvisor Media Network, which also owns Smarter Travel.