Flying in the face of safety regulations around the world, one airline executive is speaking out against seatbelts on planes. “If there ever was a crash on an aircraft, God forbid, a seatbelt won’t save you,” claimed Ryanair CEO Michael O’Leary, as reported in Britain’s Daily Telegraph.
Actually, Mr. O’Leary, we beg to differ. In a recent test crash, scientists found that passengers without seatbelts would have died, while those wearing seatbelts and using the brace position on impact would have survived. (See How Flying Coach Could Save Your Life for more details.)
Even in non-crash situations, seatbelts can keep you safe. According to the U.S. Federal Aviation Administration (FAA), 58 people are injured each year by turbulence when not wearing their seatbelts.
Naturally, O’Leary’s diatribe was brought about because those pesky seatbelt regulations are keeping him from making money. According to the Telegraph, he wants to add “standing room only” cabins in the back of Ryanair planes, allowing budget-minded travelers to stand throughout their flights (while holding onto a handle for greater stability) at a price of 1 GBP, about $1.58 US. This is not permitted under current aviation safety laws, which require air travelers to wear seatbelts during takeoff and landing. “We’re always looking for new ways of doing things; it’s the authorities who won’t allow us to do them,” complained O’Leary. “They are all a bunch of plonkers.”
Would you buy a ticket in a standing-room-only section of a plane if the price were cheap enough?
On top of decimating houses and deluging city streets, Hurricane Sandy temporarily upended what we travelers take for granted: the ability to hop in a car or plane and go. But while that “right” has been more or less restored for most, many New York and New Jersey residents are still reeling (yesterday’s nor’easter didn’t help matters). Thankfully, along with an outpouring of aid from individuals and the expected charitable heavyweights, a number of popular travel brands have jumped in to help, some leveraging their leisure offerings in creative ways.
Last week, non-legacy favorite JetBlue partnered with NYC food trucks to offer free meals and snacks to hard hit residents of Staten Island, the Rockaways and Hoboken. The airline says thousands of locals were offered bites from mobile purveyors of grilled cheese, pizza, Lebanese specialties and cupcakes. JetBlue is also matching all donations to the Red Cross up to $100,000, and touting frequent flier miles as a bonus incentive. Those who give can earn six TrueBlue points for every $1 they donate by November 30.
Hip “for rent by owner” site Airbnb has partnered with the city of New York in an effort to offer free housing for residents displaced by Sandy. Several hundred local hosts have offered up their couches and spare rooms. Airbnb uses a mutual verification process — owner and potential renter must meet virtually and the owner always has final approval. (Renters and rent-ees can be both be “reviewed” and Airbnb cautions never to rent unless you’re completely confident in the occupant.) Though no money is changing hands, hosts are still covered by Airbnb’s guarantee. For those who can afford to shell out a bit for their temporary digs, there’s also a list of “discounted for Sandy” spots.
American Airlines is using its Web space and social platforms to promote the efforts of the American Red Cross — and throwing in some bonus frequent flier miles for good measure. Through November 30, 2012, AAdvantage members can earn a one-time award of 250 AAdvantage bonus miles for a minimum $50 donation, or 500 AAdvantage bonus miles for a donation of $100 or more to the American Red Cross.
Have a favorite travel brand you think deserves kudos? Share it in the comments.
This week, super-storm Sandy grounded planes and snarled travel itineraries across the Eastern Seaboard and beyond, with some travelers still marooned even now. In today’s Friday Free-for-All, we want to hear from readers whose travel plans were affected by the storm. Did you have to reschedule a flight, cancel a hotel booking, reroute a train trip or make a travel insurance claim? Was your airline or other travel provider helpful in responding to your dilemma? Tell us in the comments below!
Several staffers from our sister site, Cruise Critic, shared their own Sandy stories.
Managing Editor Colleen McDaniel gives US Airways a gold star for its assistance during the storm. “Six hours before my flight was scheduled to depart from Norfolk to Philadelphia, I got a call notifying me my flight had been canceled,” she told us. “I called US Airways to reschedule, and was able to speak to a real, live person who helped get me booked on a flight a few days later. Sandy came and went in Virginia, causing damage and some power issues, but when it hit New Jersey, knocking out power to millions and causing widespread damage, I realized I was better off staying put. When I explained the situation, the US Airways agent was perfectly agreeable to another switch. I wasn’t charged a dime for the changes either time, and the agents were perfectly pleasant despite, I’m certain, some tough customers.”
Senior Editor Dan Askin was also booked on US Airways, but his experience was complicated by the fact that he’d booked with frequent flier miles. “When the airline announced to the world it was waiving change fees … we didn’t apply,” he said. “Naturally, there were no ‘awards eligible’ seats available on any flights leaving inside of three days, so there was nothing for us, ostensibly the most loyal fliers, to switch to. Our only option — if we wanted to avoid change fees or recoup the miles — was to wait until the flight was actually canceled. We did so, and were able to rebook on a Wednesday flight. Then that was canceled, so we scrapped the trip altogether.”
United Airlines gets mixed reviews from Editor-in-Chief Carolyn Spencer Brown, who was scheduled to fly from Newark to Istanbul for a cruise. The airline canceled her flight a full two days before the storm even arrived. “At least I had some notice and could make an effort to find another route, but United was absolutely unreachable — as a platinum member all I could get was a fast busy signal when I called. I didn’t even have the pleasure of being put on hold,” she said.
Brown generally doesn’t recommend that cruisers book airfare through their cruise line — “they usually cost more and don’t accommodate personal preferences” — but in this case, asking for help from her cruise line, Regent Seven Seas, saved her trip. “A quick e-mail to Regent’s air/sea department at midnight resulted in a rebooking on Swiss Air, same night, though this time from JFK. It got me onboard — and on time.”
The takeaway? Brown told us she’ll consider booking a cruise line’s airfare for complicated itineraries; that way, “you’ve got back-up if you need it.”
We here at IndependentTraveler.com have seen some crazy airline safety briefings in our time (Richard Simmons, anyone?), but this one definitely caught our attention. Featuring 11 Air New Zealand crewmembers and surprise appearances by “Lord of the Rings: The Fellowship of the Ring” producer and “The Hobbit” director Peter Jackson, plus J.R.R. Tolkien’s grandsons Mike and Royd, this Middle Earth-inspired video tells passengers the standard need-to-know information from seatbelt-fastening to oxygen mask application. Take a look:
Air New Zealand has partnered with Jackson to promote the new “Hobbit” trilogy; the first movie in the series, shot in New Zealand, is due in American theaters in December.
Do new twists on standard briefings make you any more likely to pay attention? Sound off in the comments below.
I was hunched over my laptop, searching for flights to Montreal, when I hit pay dirt. I’d first checked fares a month or two earlier, only to see unpalatable prices in the $500′s and $600′s for a roundtrip flight from the East Coast. But when I looked this time, they were under $350. Score!
Excited, I consulted Bing.com/travel, which offers a Price Predictor tool that advises travelers whether to purchase or wait for a cheaper fare. “Buy,” said Bing, claiming with “80% confidence” that fares would continue to rise. Clearly the time was right to pull out my credit card.
Except for one little problem. It was a Saturday night, and I couldn’t book until I’d confirmed my desired vacation days at the office on Monday. Who knew how much the fares might change in 48 hours?
Then I noticed an option called “FareLock” on the United Airlines Web site. “United’s FareLock service allows you to hold your itinerary and fare for 72 hours or seven days, for a fee, and is available on select flights. So go ahead and book your flight while you complete and confirm your travel plans. Our FareLock service will guarantee an available seat and the fare you were quoted at the time you booked your reservation.”
I’d never been so happy to pay an airline fee in my life. For a nonrefundable $14, I was able to hold my seats, itinerary and fare for the following week, giving me time to clear my vacation days with the office and to keep an eye on the fare to make sure it didn’t drop any lower. It didn’t; nor did it go up as I’d feared. In the end the sub-$350 fare was still available a week later when I finally booked it, and would have been even without the FareLock. But as someone who’s been burned in the past by wildly fluctuating airfares, I don’t consider that $14 wasted — to me, the peace of mind was worth every penny.
FareLock has been around for nearly two years now (it started as a Continental service, then was adopted by United after the carriers merged). So why haven’t more airlines followed suit? It seems like a win/win: useful for travelers who need a little more time to book, and lucrative for airlines that are eager to scoop up yet more revenue in fees. As of now, the only airlines I know of that offer similar services are KLM, whose “Time to Think” option allows travelers to lock in an itinerary for up to two weeks, and Spanish carrier Vueling, which permits a 24-hour reservation hold.
A new Web site called steadyfare.com, currently in beta, could offer some promise on this front. The site allows travelers to lock in a given “steadyfare” for a particular itinerary, and hold it for two to four weeks. But the site is a long way from prime time; the airports and travel dates available are currently very limited, and you can’t yet choose your preferred airline or flight schedule.
Have you used FareLock or similar services on other airlines? Are they worth the price?
Today we bring you three stories from around the airline industry, including JetBlue’s toe-dip into presidential politics, a robot suitcase and a new approach to reducing airplane aisle gridlock.
If That Stupid [Candidate A/Candidate B] Wins…
I’m leaving the country on the next JetBlue flight. Even after Goodwill trucks pack up the last box of “Yes We Can (Again)”/”I Built This!” T-shirts on November 7, the losing side can take some solace. Nonpartisan airline JetBlue is giving away 2,012 flights to destinations outside the United States after the election. Entering is easy: Go to JetBlueElectionProtection.com and pick Obama or Romney. If your guy loses, you have a shot at becoming a temporary expat via one of JetBlue’s international routes, which include the Caribbean and Mexico. All of America wins.
About Time: Robot Luggage
Aussie air travel news site Terminal U is reporting on a new type of robot luggage that could someday hit an airport near you. An inventor has created a prototype of a hands-free suitcase, called “Hop,” which stalks its owner via signals from a cell phone’s Bluetooth. You move, Hop moves. You move, Hop doesn’t move? Hop alerts you by making your phone vibrate. (Hop moves, you move? The TSA bans Hop and you end up on the no-fly list.)
Check out this video of Hop in action:
About Time: Moving Airplane Seats
Reports the U.K.’s Daily Mail: U.S. company Molon Labe Designs claims that its “Sider Seat” — an aisle seat that can slide over and atop the middle seat — will save airlines two hours of extra flying time a day. Molon Labe says the movable seats would expand aisle width from 19 to 43 inches, allowing for whimsical twirling and quicker loading and unloading. The seats are not robots — a passenger or member of the flight crew must physically move them — and they do not recline. As one commenter on the Daily Mail site correctly pointed out, the approach to boarding would have to change in tandem with the furniture. What happens when the already beleaguered middle-seater finds he now has no seat?
IndependentTraveler.com has requested access to the airport bar napkin the idea was originally scribbled on.
Today, Frontier Airlines made a preemptive strike against booking sites like Expedia, Travelocity and Orbitz by penalizing fliers who purchase Frontier flights anywhere except the carrier’s own Web site. According to the airline’s press release, “For customers purchasing Frontier’s lowest fares through outside booking channels … customers will get their seat assigned at check-in, earn 50 percent EarlyReturns miles, and pay higher fees [for services like itinerary changes, unaccompanied minors and pets in the cabin].”
In other words, the fares may be the same, but if you want to choose your own seat and get full credit for your frequent flier miles, you’ll have to book directly through the airline’s own Web site. FlyFrontier.com is also the only place travelers can access the airline’s Classic and Classic Plus fare options, which offer perks such as free checked bags and itinerary changes.
Although most airlines sell a large percentage of their tickets through online travel agencies, they make more money on bookings through their own sites, for which they don’t have to pay a commission. According to an Associated Press report, the booking sites charge the airlines about $10 to $25 per ticket — which adds up quickly in an industry with such tight margins.
But forget what’s best for the airlines; which booking experience is better for the consumer?
The booking sites’ clear advantage is the ease of comparing schedules and prices among multiple airlines (although I’ve found that aggregator sites like Kayak.com and TripAdvisor Flights are even better, as they include multiple booking sites as well). If you’re looking to buy your flight in combination with a hotel stay or car rental, the Expedias of the world make it easy and convenient.
Personally, though, after I’ve done my initial research, I nearly always find myself making my purchase on the airline’s Web site. If the price on the booking site and the airline is the same — and it usually is — I prefer to cut out the middle man. In the past, I’ve occasionally had problems checking in on an airline’s site when I booked through an outside agency, as the airline didn’t seem to recognize my confirmation code. I also find that fare and fee options are spelled out more clearly on the airline’s own site. And if anything ever goes wrong with my flight arrangements, booking directly through the airline means there’s no question about who’s responsible and whom to contact for help.
Which booking option do you prefer?
Editor’s Note: IndependentTraveler.com is published by The Independent Traveler, Inc., a member of the TripAdvisor Media Network.
If it weren’t September I’d think the recent news about Ryanair’s CEO calling passengers “idiots” was an April Fool’s joke. I mean, the CEO of a company who relies on its customers for business wouldn’t really call them idiots, would he?
But now that my initial shock has passed, I’m actually more surprised that I was surprised this happened. Despite the fact that business would dry up if passengers decided to revolt, Ryanair and its low-cost compatriot in the U.S., Spirit Airlines, are the two most customer-unfriendly airlines.
In his most recent “up yours” moment, Ryanair CEO Michael O’Leary called passengers who do not print out their boarding passes ahead of time “stupid” and “idiots,” the Huffington Post reported.
According to the article, O’Leary’s comments were prompted by a customer who complained about having to pay 300 euros to print out five boarding passes before flying from Alicante, Spain to Bristol, England. The whopping 60 euro charge for getting a boarding pass printed at the airport was upped from 40 euros in 2011 after a Spanish court found the fee to be illegal. The company vowed to fight the ruling and increased it rather than get rid of it.
When the angry customer took to Facebook to share her frustration, O’Leary responded in his usual customer-friendly (NOT!) manner:
“We think Mrs McLeod should pay 60 euros for being so stupid. She wasn’t able to print her boarding card because, as you know, there are no internet cafes in Alicante, no hotels where they could print them out for you, and you couldn’t get to a fax machine so some friend at home can print them and fax them to you.”
Per The Independent, as quoted by the Huffington Post, O’Leary said that virtually all passengers print their boarding passes in advance, so to the few who don’t, he says “bugger off.”
O’Leary is not alone in his anti-customer spirit. Spirit Airlines’ CEO Ben Baldanza is also known for brushing aside customer complaints.
In an interview with FoxNews.com, Baldanza made it clear he does not subscribe to the “customer is always right” philosophy, saying that customer complaint rates are “an irrelevant statistic.”
According to the U.S. Department of Transportation, out of 100,000 passengers last January, Spirit received 8.27 complaints, by far the worst record in the industry.
But he told FoxNews.com you have to look at the statistics the other way around. “If you ran a restaurant, and out of every 100,000 customers, 8 of them said they didn’t like your menu, would you change your restaurant?” he asked. “Why don’t we interpret that 99.92 of all customers have no complaints? Because that is what it says.”
He most famously revealed his feelings about his customers in 2007 when he hit “reply all” instead of “reply” on a customer complaint that had been forwarded to him. In doing so he sent his reply not only to his employees but to the original customer as well. He wrote, “Please respond, Pasquale, but we owe him nothing as far as I’m concerned. Let him tell the world how bad we are. He’s never flown us before anyway and will be back when we save him a penny.”
Call me naïve, but I still believe the airlines are here to serve my needs and treat me accordingly. If that means I have to pay an extra penny or an extra $100 to go with an airline that still treats me like a valued customer, so be it.
Maybe folks that go with the low-cost carriers and expect to be treated well are idiots. What do you think?
So many of us spend our lives connected via the Internet. We earn our wages and pay our bills online. With whatever money is left, we shop online. We stay connected to family and friends. We read our news, our books and magazines on electronic devices. We share photos, ideas and snarky comics via social media.
You’d think travel would be the one time we go off the grid, but it’s usually not possible. Travel is often work-related, requiring the posting of content and the reading of emails. We may leave family behind who we have to check in on while we’re away. And a few of us — not naming any names — are addicted to electronics. We panic when there’s no Wi-Fi available. And we don’t like to pay for it.
Yes, Virgin America offered free in-flight Wi-Fi last holiday season, and perhaps will again. And there have been a few promotions where Wi-Fi was offered free or discounted, but for the most part, we pay. When Internet service is provided by Gogo, as with AirTran, Alaska, American, Delta, United and Virgin America, it costs $4.94 to $19.95 for mobile devices (smartphones, tables and e-readers) and $11 to $49 for computer devices (laptops and netbooks). JetBlue and Southwest each have their own Internet service. Southwest’s is not yet widely available, but its free portal contains content such as a flight tracker, shopping and games, all at no charge. Internet access beyond that is $5 all day, per device.
Paying for Wi-Fi annoys us , even if it’s only $5. We have hotspot entitlement syndrome. And we’re not alone. When we asked on Facebook if you’d use Wi-Fi if it was offered in air for free, few of you would take a pass.
Hilary Huffman Sommer said, “I would definitely use it, especially when traveling for work or when work intrudes on my leisure travel.”
Gregory Ellis also would log on to work. “Nothing else to do while in those busses with wings,” he wrote.
“Absolutely,” wrote Michele Cherry. She admitted to the amount of time she can kill on Facebook and that she can’t sleep on airplanes. And she already pays for Wi-Fi on international flights or longer domestic ones.
As soon as the 24-hour check-in window opened, I pounced on seat 10A, a $37 exit row upgrade with enough legroom to do calisthenics in.
There are 93 Airbus A319-100′s in the US Airways fleet, according to IndependentTraveler.com’s sister company Seat Guru. To make room for the left and right exits in row nine, the window seats (9A and F) were never slotted in. For the occupants of 10A and F, that bit of safety-inspired good fortune meant that our 2.5-hour flight from Providenciales, Turks and Caicos, to Philadelphia offered 62 inches of seat pitch (the distance from one point on a seat to the same point on the seat in front or behind). That’s the kind of space you could comfortably tie your shoe in without fear of head injury — the kind of space you could disappear in. You can’t disappear in first class, where the pitch is a meager 38 inches.
An hour in, I gifted my spot to my sleepy travel companion. She vanished, and reappeared looking refreshed when we touched down.
The one drawback is that the tray is in the armrest — so you can’t move the armrest up and expand the width by a centimeter, no small measure in a world defined by tiny bags of pretzels, coffin-sized bathrooms and implied demilitarized zones between strangers.
Certainly no flier is pleased with the so-called deconstruction of airfares, those added fees for a checked bag or a smile from the flight attendant. But this was $37 — waived for certain frequent flier achievers — well spent.