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cartoon man in pillory I’m fed up. Sick of it. And I haven’t even experienced the worst of it. But I’ve had enough of self-important air travelers believing they’re above the rules and then becoming incensed and unruly when a flight attendant, or worse yet, another passenger, points out they are in the wrong.

In the latest incident of “unruly” airplane behavior, an American Airlines flight actually had to make an unscheduled stop to boot a guy off the plane. While the airline did not give specific details about the man’s behavior, Fox News reports he refused to listen to the crew’s instructions and had to be handed over to authorities in Canada.

Flying is frustrating enough without our fellow passengers making things worse for us. And yet, such incidents are becoming more commonplace. While Alec Baldwin famously refused to turn off a game of Words with Friends on his cell phone, he’s far from alone in such disruptive behavior. More recently, the niece of fashion designer Ralph Lauren was kicked off a plane after she had too much to drink and began threatening and verbally abusing the crew.

The Real Reason Fliers Hate the Airlines

According to CBS News, the reports of passenger misconduct skyrocketed from 500 in 2007 to more than 6,000 in 2011 on international flights. And while I don’t hold the airlines completely blameless for the frustrations that often drive these angry passengers to lash out, I do believe it’s time to do something about such behavior.

In March 2014, CBS reports, the International Air Transport Association will propose changes to global laws against unruly passengers to bring them more in line with the stricter laws that apply to domestic flights. (In the U.S., passengers are subject to fines and even jail time for acting out in the air.)

In the meantime, I believe it’s time to bring back the pillory as a form of punishment. I propose every plane be outfitted with an onboard pillory. Passengers who carry on too much luggage, refuse to turn off their cell phones, yell at flight attendants or in any other way disrupt the travel of the majority of people on the plane should be placed in the pillory and forced to stand in front of everyone until it’s time for the plane to land.

But, because I’m a nice person and don’t want anyone to suffer unnecessarily, unruly passengers should have the option of getting out of the pillory by instead personally apologizing to everyone else on the plane for their bad behavior.

The Etiquette of Seat Backs and Elbow Room

Have you been on a plane disrupted by an angry passenger? How would you like to see unruly passengers punished?

– written by Dori Saltzman

google glass virgin atlanticThe travel industry doesn’t tend to win many kudos for its customer service (see our Airlines Behaving Badly series for evidence), but one airline is hoping to change that through the introduction of cutting-edge technology.

Virgin Atlantic announced yesterday that staff members in its Upper Class Wing at London‘s Heathrow Airport will be using Google Glass — a wearable mini-computer that’s not yet broadly available to the public — to check in passengers and perform other personalized customer service tasks. This includes things like giving flight status updates, translating information in foreign languages and providing a weather forecast for the passenger’s destination.

For now, Virgin Atlantic’s economy-class passengers are out of luck; the pilot test of this program affects only those in the Upper Class cabin. The test will go on for six weeks, with the possibility of expansion in the future. Eventually the technology could also be used to identify passengers’ inflight preferences (such as special dietary needs or preferred drinks).

Does Your Flight Attendant Hate You?

Would you find it appealing to be greeted with such personalized service at the airport? Let us know in the comments below.

– written by Sarah Schlichter

We’ve seen some fun in-flight safety videos in our day, guest starring such notables as Betty White, Richard Simmons, a bunch of hobbits and even a dancing nun. But for this Gen X’er, Delta’s newest air safety video, like, totally takes the cake.

It’s got women in side ponytails with neon nail polish and lace gloves, and men with mullets or more hair than Crystal Gayle. There’s even an Atari game console, a Teddy Ruxpin doll and a man inchworminghis way down the aisle. All of it, plus way more(!), had this 80s gal laughing and, more importantly, paying attention.

My favorite moment? The guy trying to fix his cassette tape with his pinky.

So grab the keys to your time traveling DeLorean and take a peek below as heavy metal rockers, Valley girls, Alf and a special guest pilot take you through the ABCs of airline safety.



More In-Flight Fun:
Betty White Stars in Latest Air New Zealand Safety Video
FAA: Harlem Shake in the Sky Might Not Fly

– written by Dori Saltzman

A few months ago, Virgin America jazzed up its in-flight safety presentation with an up-tempo music video featuring a young, limber cast of flight attendants, businesspeople and even a nun(!) singing and dancing their way around a virtual aircraft cabin. But one Virgin America flight attendant thought that just wasn’t quite entertaining enough — and added a live performance to go along with the video on a recent flight.

Below you can watch the flight attendant strutting down the aisle, lip-synching to the lyrics of the song and generally getting his groove on, much to the amusement of his passengers. Check it out:


Props to this flight attendant for pretty much guaranteeing that his passengers will pay attention to the safety demonstration!

More In-Flight Fun:
Betty White Stars in Latest Air New Zealand Safety Video
FAA: Harlem Shake in the Sky Might Not Fly

– written by Sarah Schlichter

2013 2014 beach new yearBefore we jump head first into 2014, we’re taking one last look back at the year that was. Of all the travel tips and trends we covered in 2013, there were a few that got our readers ranting, raving or simply laughing. Read on as we count down our 10 most popular blog posts of the past year.

10. Air New Zealand did it again. The airline known for its creative and hilarious in-flight safety videos came out with another winner in November, this time featuring the inimitable Betty White.

9. We reviewed and gave away dozens of travel products in 2013, but the biggest hit was the ultra-innovative Suitcase That Beats Bed Bugs.

8. When an Asiana Airlines plane crashed at San Francisco Airport in July, it spurred us to wonder: Where Are the Safest Seats on a Plane?

7. It isn’t often that we can bring readers good news from the travel industry, so when T-Mobile Eliminated Roaming Fees for Cell Phone Users Abroad, we and our fellow travelers rejoiced.

6. Few things get travelers more riled up than the topic of kids on planes. This year saw several Asian airlines introduce child-free zones on some of their flights — and while many of our readers were supportive of keeping kids as far away as possible, one parent took a different tack in her controversial Open Letter to People Who Hate Flying with Kids.

5. Turns out that even a so-called “travel expert” makes the occasional packing blunder. See what happens When a Travel Writer Ignores Her Own Advice.

4. A guest contributor from a currency exchange service shared his best practical tips in Buying Foreign Currency: Get More Bang for Your Buck.

3. Our post on 5 Signs You’re Not a True Traveler stirred up some strong emotions in the comments section. Reader Christy said our list was “spot on,” while Clare accused us of “imposing [a] very restrictive idea of what an experience must be.” What’s your take?

2. On a long, boring flight, leafing through the SkyMall catalog is always entertaining. Readers got a good laugh from our list of 9 Useless Items You Can Buy at 35,000 Feet, ranging from a mounted squirrel head to a porch potty for dogs.

1. Catching Zs while crammed into a tiny airplane seat is always a struggle. Could the perfect travel pillow help the cause? We reviewed four of them in Travel Pillow Challenge: The Quest for Good Airplane Sleep.

The Weirdest Travel News of 2013

– written by Sarah Schlichter

“Lord of the Rings” director Peter Jackson, exercise guru Richard Simmons and Bear Grylls of “Man vs. Wild” are just a few of the celebs who’ve made appearances in Air New Zealand’s always entertaining in-flight safety videos — and now it’s Betty White’s turn. Along with Gavin MacLeod of “Love Boat” fame, the nonagenarian actress has taken to the seatback screen with a humorous take on “Safety Old School Style.”

Set in a retirement community, the video plays up the senior citizen jokes — so if you’re sensitive to cracks about hearing aids and oxygen tanks, you might want to give it a miss. But the mostly elderly cast is clearly having such fun that it’s hard to take offense. Give it a watch:



Note: The part about turning off electronic devices for take-off and landing may soon be outdated, following the Federal Aviation Administration’s recent announcement permitting the use of such devices at altitudes under 10,000 feet for all approved aircraft.

For more laughs, check out Air New Zealand’s past safety videos below.

- Bear “Man vs. Wild” Grylls Takes On In-Flight Safety
- Airline Safety Briefing: Middle Earth-Style
- President Obama Makes Cameo in Air New Zealand Safety Video
- Richard Simmons Sweats to a New Flight Safety Video

– written by Sarah Schlichter

airplane tabletThe days of having to stow your Kindle, cell phone or iPod at the very beginning and end of a flight will soon be coming to an end. The U.S. Federal Aviation Administration (FAA) announced today that “airlines can safely expand passenger use of Portable Electronic Devices (PEDs) during all phases of flight.”

The decision comes after the FAA consulted with a panel of pilots, aviation manufacturers, airline representatives and other experts, who determined that devices being used in airplane mode should not interfere with the safe operation of most commercial aircraft.

This doesn’t mean you can whip out your laptop during takeoff on a flight this weekend. The new policy will be implemented on an airline-by-airline basis, with each carrier having to assess its own fleet and present evidence to the FAA that its planes won’t be affected by radio interference from PEDs. The FAA expects that many airlines will be approved for PED use by the end of the year.

Taking Photos on Planes: On the No-Fly List?

A few things to note:

- You still won’t be able to use your cell phone for voice calls, and other devices must be kept in airplane mode.

- You may only use Wi-Fi on your device if the plane has installed a Wi-Fi system and the airline allows it to be used.

- Heavier devices should still be stowed during takeoff and landing.

- Finally, says the FAA, “In some instances of low visibility — about one percent of flights — some landing systems may not be proved PED tolerant, so you may be asked to turn off your device.”

How to Fix the TSA

Personally, we think it’s about time — what’s your take?

– written by Sarah Schlichter

nickel and dimingIf price is no longer the differentiator between legacy airlines like Delta, United and American Airlines and so-called discount carriers like JetBlue and Southwest, what is?

I say it’s the way they treat their customers.

The legacy carriers, who used to be all about providing the best customer experience, now seem to look at their passengers simply as cash cows. On the other hand, the “discount” lines, excepting small carriers like Spirit and Allegiant, are dedicated to the idea that a good customer experience with amenities included in the airfare is the path to success.

Case in point: a recent Forbes article argues that overhead bin space will be the next formerly-included amenity to be unbundled from the airfare.

Already the most deeply discounted carriers, Spirit and Allegiant, have gone that route charging for carry-on bags.

16 Ways to Get Through the Airport Faster

And while it seems inconceivable that the major carriers would follow suit, some experts argue overhead been space has already being monetized via the sale of priority boarding passes, which passengers on legacy airlines buy almost exclusively in order to gain access to overhead bins first.

A New York Times article, cited by Forbes, quotes Jay Sorenson, president of airline consulting firm IdeaWorksCompany, who said revenue for early boarding is increasing; he predicts airlines will implement more such fees.

On the other end of the spectrum, JetBlue is making flying easier — and possibly less expensive — for its customers with a new frequent flier program called Family Pooling.

The program enables families of up to two adults and five children to combine their TrueBlue frequent flier points together to make it easier to earn enough points for a free flight. Even better, the two adults don’t actually need to be related; two friends can pool their miles, then split the cost of a second ticket. And the airline is doing this without having to charge extra for bags, either checked (first checked only) or carry-on!

How ironic that the airlines that used to have to separate themselves from the pack through low fares now only have to go back to the good old days of treating passengers like valued customers rather than piggy banks on two feet.

Seven Smart Ways to Bypass Baggage Fees

– written by Dori Saltzman

airplane mealOver the years, we’ve catalogued an array of creative ways to remember a trip — like collecting magnets, using old passports as Christmas tree ornaments and recreating foreign cuisine at home. But now comes one we’d never heard of, via Skift.com: one man’s collection of silverware stolen from the airlines.

Traveler Frank Schaal gathered more than 80 spoons and forks from in-flight meals, starting in 1965. As his son Dennis Schaal writes for Skift.com, “My Dad asked a steward whether he could buy one of the spoons brought out for an onboard meal, and the steward said he would look away so my father could take one.

“My father never asked again — and the rest is history.”

What’s cool about this collection is that it would be very difficult to recreate nowadays — when’s the last time you used anything but plastic utensils in economy class? And many of the airlines from which Schaal “borrowed” silverware are now out of business, such as TWA, British Overseas Airways Corp. (BOAC) and Northwest.

Why Airline Food Stinks: A Scientific Explanation

It makes me wonder what an equivalent collection might look like if you started it today. There’s not much left to steal from the airlines these days — the occasional pillow or blanket on an international flight, perhaps? — but you could make a similar collection of hotel items: pens, notepads, soaps, maybe even bathrobes.

What do you collect when you travel?

– written by Sarah Schlichter

airplane seatsFor every long-legged traveler who’s sick of being pretzeled into increasingly small airplane seats, a new study offers insight into how to land yourself a few precious extra inches of legroom.

Routehappy.com surveyed U.S. airlines in search of “Roomier” seats — those with at least 32 inches of seat pitch — that travelers could find in regular economy class without having to pay extra. The carrier on which you’re most likely to find these is Southwest Airlines, which offers nearly 1,000 domestic flights a day with Roomier seats (this reflects 31 percent of all Southwest flights). Alaska Airlines came in second with 752 flights, or 96 percent of its daily offerings.

While those airlines win out due to the sheer number of flights they offer, it’s worth noting that a couple of smaller airlines, JetBlue and Virgin America, offer at least 32 inches of seat pitch on 100 percent of their planes. JetBlue’s A320 planes have a generous 34 inches of seat pitch, and they’re wider than average to boot. Virgin America’s seats are also wider than most, offer 32 inches of seat pitch, and have both Wi-Fi and power outlets — a combination that you won’t find fleetwide on any other airline, according to Routehappy.

In all, you can find more spacious seats for free on 13 percent of domestic flights.

Secrets of the World’s Best Airlines

If you’re willing to pay extra for more space, you have plenty of options. Routehappy reports that of the 22,000 domestic flights that take off each day in the U.S., 9,000 of them have more spacious economy-class seats available for purchase. (Delta and United have the most, followed by American and JetBlue.) On international flights, 47 percent of the 1,800 daily departures have Extra Legroom Economy or Premium Economy options.

You can download the full report at Routehappy.com. The site also offers fare searches with results ranked by “happiness score,” which takes seat size, airplane amenities, length of trip and flier ratings into account.

Check out our tips for How to Get the Best Airplane Seat.

– written by Sarah Schlichter