Airline Complaints Spike Even as Service Improves
By many measures, the airlines are actually getting better these days (hard as it may be to believe). USA Today reports that more flights are arriving on time, with fewer lost bags and fewer passengers being bumped from full flights. Despite these improvements, however, passenger grievances are on the rise, particularly complaints from people with disabilities.
JetBlue Asks Flyers to ‘Reach Across the Aisle’ in Election-Year Stunt
As the 2016 U.S. presidential election gets increasingly contentious, JetBlue is attempting to bring us all together in the spirit of travel. Adweek highlights a recent publicity stunt, er, video, in which the airline gives away free tickets to an entire plane full of people, as long as they can make a unanimous choice about where to go. (Their eventual pick? Costa Rica.)
Comparing Airbnb and Hotel Rates Around the Globe
In case you’ve ever wondered whether booking a vacation rental would save you money over a hotel, the answer is yes — at least in some of the cities where Busbud compared rates. The site found that Airbnb could save you the most in London, where the average rental is more than $108 cheaper than the average hotel. At the other end of the spectrum is Barcelona, where hotels cost $139 less on average.
What travel news have you missed this week? Catch up with our list of the week’s best stories.
The Pyramids Few Tourists Have Ever Seen
Did you know that Sudan has more pyramids than Egypt? This photo essay from BBC Travel offers a fascinating glimpse at these ancient ruins, which receive only about 10 visitors a day.
A 16-Hour Dreamliner Flight with No Jet Lag? Believe It!
United is launching a new 16-hour route from San Francisco to Singapore aboard an aircraft that could revolutionize the way we feel after a long flight, reports Conde Nast Traveler. The Boeing 787 Dreamliner has more humidity than most planes and makes travelers feel like they’re flying at a slightly lower altitude than they would on a standard flight — both of which will help travelers feel less tired and dried-out when they touch down. It should all add up to less jet lag; here’s hoping!
Why 2016 Will Be a Terrible Year for Earning Frequent Flier Miles
Bad news for anyone who loves using their miles for free flights — later this year American will join Delta and United in awarding miles based on the fare you pay rather than the miles you fly, reports Skift. That means that most non-elite travelers and fliers who pay the lowest available fare will likely earn fewer miles. To add insult to injury, the price of award tickets is also going up.
Five Myths About Airline Food
USA Today separates fact from fiction when it comes to airline food. Is it true that all airplane meals are frozen and reheated later? Are they designed to make passengers sleepy? Are all the good meals saved for those in the front of the plane? The story answers these questions and more.
London Lost and Found
We loved reading this thoughtful essay from the New York Times on what it’s like to come back as a tourist to a place you once lived. The author vividly captures that complicated mix of familiarity and strangeness in a city you used to know well.
EasyJet Unveils Plan for “Hybrid” Planes Using Hydrogen Fuel Cells
CNN reports that easyJet (a European low-cost carrier) is trying out a new technology that could save 50,000 tons of fuel each year and reduce its airplanes’ carbon emissions. Hydrogen fuel cells could essentially turn the carrier’s planes into hybrid aircraft, allowing them to take off and land without using any fuel. It sounds promising — but even if it works, the technology is likely at least five years away.
Get your tissues ready for this week’s featured travel video, a heartwarming offering from British Airways.
Read up on the latest from around the travel world with our weekly roundup.
10 Places It’s Cheaper to Fly to in 2016
If you’re dreaming of a trip to Hong Kong this year, you’re in luck — that city tops Kayak’s list of the top travel destinations for airfare savings in 2016, reports Time. It’s 26 percent cheaper to fly there this year than it was last year. Also on the list: Chicago, Beijing, Bangkok and Athens, among others.
The “Boring” Cities Worth a Second Look
Eric Weiner at BBC Travel argues that the cities we often think of as “boring” — such as Geneva, Switzerland and Cleveland, Ohio — actually have a lot to recommend them. You go in with no expectations, so you’re more likely to be pleasantly surprised. And boring places have their own charm that flashier places don’t: “When you relinquish the spectacular, you are rewarded with the quieter joy of the ordinary,” writes Weiner.
Travel Broadens the Mind, But Can It Alter the Brain?
The Guardian looks at the benefits of studying or living abroad, which include being more creative, open-minded, independent and emotionally stable. The article also notes that coping with the challenges of travel keeps our minds sharp. (We always knew travelers were smarter…)
The Loophole That Could Save You Money on the Cost of a Flight
The U.K.’s Daily Mail has unearthed an interesting tip for saving money on airfare. If you’re planning to take internal flights within a foreign country, you’ll sometimes pay less if you purchase those flights while you’re in that country — or if you pretend to be from that country when you book.
Department of Transportation: Pilots Are Forgetting How to Fly Manually
Nervous fliers should probably give this article a miss. Popular Mechanics reports that the U.S. Department of Transportation is concerned that an over-reliance on automation has made modern-day pilots less proficient in manual flying — and more likely to make errors in situations that demand it.
Lufthansa Will Change How You Check Bags in 2016
For once, some good airline news! Conde Nast Traveler reports that Lufthansa will be introducing digital tags for checked bags this year, which will allow the airline to track the location of your suitcase and keep you notified via an app. In case of delays, you can tell the app where you want your bag delivered once it arrives.
Big Changes Coming for American’s Reward Program
Aaaaannd now we’re back to lousy airline news. The Dallas Morning News alerts AAdvantage members about coming changes to American Airlines’ rewards program, which include more limited dates for booking off-peak tickets, more miles required to book trips in some markets, and a new way of earning miles based on price paid instead of miles traveled.
For your visual eye candy of the week, we travel to Ireland with this dreamy, cinematic video:
After taking a few weeks off for the holidays, we’re back with another round-up of all the travel news you need to know.
Uber Is Thinking of Getting into the Travel Business
Uber has already revolutionized the way many of us travel, and the company isn’t done yet, judging by a recent patent. Business Insider explains how a new feature called “Uber Travel” would allow the company to find you flights and accommodations, as well as recommend the best time to call an Uber based on when you’re scheduled to land at an airport.
Hilton Wants You to Pay $50 for What?
As if we needed more fees in our life! Time reports that Hilton is testing out a new program that charges a $50 fee for any cancellation, even if it’s far in advance of your stay. (Wait till the day of arrival and you’ll pay for a full night.) The charge is designed to discourage travelers from using websites and apps that hunt for price drops and rebook them at a lower rate.
Zika: Coming to America Through Mosquitoes, Travel and Sex
In other bad news, there’s a new virus spreading around the world, according to Forbes. Known as zika, the illness is related to yellow fever and dengue, and was first discovered in Uganda. These days it’s heading northward from Brazil, transmitted mainly via mosquitoes. (Sexual transmission is suspected but not proven.) The best prevention method is to use mosquito nets and bug spray when traveling in affected areas.
The TSA May Now Deny You the Right to a Pat-Down
Those of us who feel uncomfortable with the TSA’s full-body scanners have always had the option of choosing a pat-down by a security officer instead — until now. The Department of Homeland Security released a statement last month giving the TSA the right to make a full-body scan mandatory “as warranted by security considerations,” reports Frommer’s.
Who Are the World’s Safest Airlines for 2016?
Nervous fliers won’t want to miss this annual list from AirlineRatings.com, which highlights the 20 safest airlines in the world. And the winner is … Australia-based Qantas, which tops the charts for the third year in a row. Several U.S. airlines made the grade, including American, Alaska, Hawaiian and United.
These 38 Airlines Have the Lowest Airline Safety Ratings
And here’s the counterpoint: the worst-rated carriers on AirlineRatings.com, as rounded up by Travel + Leisure. The good news is that you’ve probably never heard of any of these airlines, so you’re not too likely to fly them. (TransNusa? Daallo Airlines? Anyone?!)
We wrap up this week’s edition with a short film from western Mongolia, which captures the day-to-day life of the nomadic Kazakh people, including the fascinating way they train eagles to hunt for game.
Here’s another edition of our favorite travel stories of the week. (If you missed the first edition last week, you can check it out here.)
Fodor’s Stands with Paris
In this moving post, the editor-in-chief of Fodor’s explains why she isn’t planning to cancel her holiday trip to Paris next month, even after the recent terrorist attacks.
No More International Roaming Charges? Here’s How
Conde Nast Traveler offers good news for travelers who like to stay connected: Verizon is now allowing customers to pay between $2 and $10 per day to use their phones abroad the same way they do in the United States, without worrying about expensive roaming charges. (The article also includes suggestions for those who use different cell phone carriers.)
Transparent Airplane Walls May Be in Air Travel’s Not-So-Distant Future
Fortune reports that Airbus is planning some revolutionary changes to the in-flight experience, including transparent airplane walls that will give new meaning to the phrase “window seat.” (If you’re afraid of heights, you’ll be able to use an opaque hologram to block the view.) Other potential changes: seats that adjust to your body size and themed “zones” where you can play games or interact with other passengers.
Starwood Devotees Greet Marriott Merger With Dread and Anger
Marriott International announced Monday that it will acquire Starwood Hotels & Resorts (which includes Sheraton, W, Le Meriden, Westin and several other chains). In this piece from the New York Times, frequent Starwood guests express their concerns about what will happen to their loyalty points and whether or not they’ll continue to enjoy the personalized service they’re used to after the merger.
Finally, have a laugh at this video of an Irishman on vacation in Las Vegas, who didn’t quite understand which way to point the GoPro camera he borrowed from his son. Instead of capturing the sights around town, he ended up filming his own face all over Sin City. Here’s the footage, spliced together (with a little musical embellishment) by his son Evan:
There are several areas on planes where access is restricted to crew only. The cockpit is one; baggage storage areas are another. But many passengers — even frequent fliers — don’t realize there are also bunk areas where cabin crew sleep during long-haul flights.
Thanks to an article from Business Insider, we’ve gotten a small glimpse of what these areas look like (although we’re pretty sure they’re smaller than they appear and don’t lend themselves to having, as one commenter put it, “a pre-teen slumber party”).
What’s neat about them is how they’re accessed. Often reached via a secret door near the cockpit and a tiny set of winding stairs, most of these areas can sleep anywhere from six to 10 crewmembers via bunks or side-by-side mattresses divided by curtains or other partitions. Some airlines also offer pajamas.
Even cooler: On certain plane models, these areas have emergency exits that feed into the main passenger cabins through what appear to be normal overhead bins.
Airlines often have us jumping through hoops — okay, metal detectors — before boarding their planes. You’ve seen fellow fliers looking panicked (read: me) as they hastily unpack luggage contents into other bags to redistribute weight, or shove carry-on bags into the rigid metal sizers and pray the wheels and handle jutting out won’t raise any eyebrows. However, a few air carriers seem to have another stipulation in mind before letting you on their next flight: stepping on the scale yourself.
An article in USA Today reports that Uzbekistan Airways has unfolded a plan to weigh passengers along with their bags as a safety measure. While the airline promises this information will not be made public, it has not specified whether this individual weight designation will determine whether you get on the plane or not. In 2012 Samoa Air, another small airline, took the precaution one step further and began charging passengers by weight. Surprisingly, the regulation has held up three years later with the airline’s site even boasting the slogan, “A kilo is a kilo is a kilo!”
Could such a policy be enacted here in the U.S.? Doubtful, according to a New York Times article from 2013: “While no major airline would consider the folly of actually weighing passengers, passenger weight is factored into overall calculations for any flight on any airplane, partly based in the United States on Federal Aviation Administration average weight estimates that have been revised upward in recent years as waistlines have grown.”
While it’s true that planes adhere to strict weight regulations, the majority of major carriers seem to get around this issue without getting personal (well, any more personal than a body scan, a possible pat-down and a look at all of your identification). On Southwest, passengers who cannot fit comfortably into one seat (and by comfortably, the airline means travelers who don’t fit at all) must purchase a second seat. The same holds true for American Airlines, Alaska Airlines and United.
If there was a promise that your trip would not be changed regardless of the outcome, would you feel comfortable stepping on a scale before your next flight? Where do you draw the line for safety in the sky?
Last month, the Los Angeles Times came out with a surprising report: According to academic studies, airline baggage fees have actually improved flier satisfaction.
Per the article, these oft-complained-about fees have “led to fewer lost-bag reports, fewer delayed flights and a drop in bag-related passenger complaints.”
While it’s not the news most of us want to hear — we’ll never get rid of these fees now! — it makes logical sense in some ways. The surcharges make passengers less likely to check bags, which means there are fewer bags for the airline to lose. Flight delays are also less likely since there aren’t as many suitcases for baggage handlers to load onto the plane.
But when we shared the L.A. Times report with our followers on Facebook, they didn’t seem too inclined to agree with the researchers’ conclusion that baggage fees have actually made fliers’ lives better.
“People try to drag much more in carry-on bags onto a plane, which causes issues when there is not enough room,” wrote Tom Vertrees. “Makes disembarkation much longer and more stress on travelers.”
Staxy Morrison concurred: “It adds to more people having to check baggage at the gate and more confusion when boarding!”
Colleen R Costello pointed out that the airlines have an ulterior motive in the way they charge baggage fees: “From what I read it’s only been a way for them to divert income from one category to another! Seems baggage fees aren’t taxed or treated the same way as fare revenue is! Sneaky.” (Colleen is right: Airlines must pay a 7.5 excise tax on the base airfares that they charge, but this tax is not applicable to ancillary charges such as baggage fees.)
But our favorite response might just be the one from Mickey Morgan: “What bag fees? I fly Southwest.”
Earlier this year, JetBlue introduced a new series of Flight Etiquette videos that gently mock the egregious behavior of some air travelers — like the person who falls asleep and drools on your shoulder. Or the guy who brings a foul-smelling lunch that stinks up the whole cabin. Or the woman who shares her entire life story over the course of a three-hour flight.
The latest installment of the series addresses the people often called “gate lice” — folks who are so desperate to get on the plane that they crowd around the gate well before their own boarding zone is called. The video made me laugh out loud a few times:
While it’s easy to make fun of these overly aggressive travelers, it’s also worth asking whether this is something the airlines have brought upon themselves. Many fliers are eager to board as early as possible because they know there’s not enough overhead bin space for everyone’s carry-ons, especially now that so many of us are trying to avoid paying extra to check a bag. The fact that JetBlue recently added fees for the first checked bag will probably only make the airline’s gate lice problem worse, not better — no matter how many funny videos it puts out.
Between baggage fees, shrinking seats and shoddy service, flying makes many travelers pretty cranky these days — so why not take a look back at what life in the skies used to be like?
The following vintage airline commercials offer that trip back in time, although in some cases it seems like not much has changed. (Yes, even in the 70s and 80s fliers were bemoaning crowded airports and lack of service in economy class.) Have a look — and a laugh!
First up is a funny Southern Airways ad from the 1970s that lampoons the difference between first class and coach:
Peter Sellers plays out every cheesy (and sleazy) Italian stereotype in this 1970s ad for TWA:
I’m not sure anyone’s ever been so thrilled to land in Kansas City as this 1980s Eastern Air Lines passenger:
I’m cheating a little with this next one, which is from the mid-2000s and therefore doesn’t really count as a “vintage” commercial — but it too features a now-defunct airline (Continental):