We’ve all tried to dodge the airlines’ ever-present fees at least once or twice — maybe you’ve overstuffed your carry-on so you didn’t have to check a bag, or packed your own headphones so you didn’t need to shell out five bucks for the ones offered in flight. But a British student recently went far beyond that, legally changing his name because it was less expensive than paying Ryanair’s fee to correct a booking error.
The Guardian reports that Adam Armstrong made the change after his girlfriend’s stepfather booked him a flight to Ibiza with the wrong surname. (“Her stepdad got my name from Facebook but I had put it as Adam West as a joke, because he was the actor who played Batman on TV,” Armstrong told the Guardian.) Ryanair wanted 220 GBP (about $337 USD) in administrative fees to change the name on the booking to match the one on Armstrong’s passport.
Armstrong balked at the cost, calling it “completely ridiculous,” and instead decided to change his name legally (at no charge) and expedite a new passport for 103 GBP (about $158 USD). Gotta admire his creativity!
Ryanair is hardly the only airline to charge steep fees for making changes to an existing booking. Delta charges anywhere from $200 to $450, depending on where you’re flying; American quotes a range of fees from $200 to $750(!) for any “voluntary change to ticket made prior to day of travel.” One notable exception: Southwest, which does charge any applicable fare difference for a rebooking but does not assess a separate administrative change fee.
Most airlines, including Ryanair, will give you a 24-hour grace period to correct errors.
In a statement published by the Guardian, Ryanair explains, “A name change fee is charged in order to discourage and prevent unauthorised online travel agents from ‘screenscraping’ Ryanair’s cheapest fares and reselling them on to unwitting consumers at hugely inflated costs.'”
As part of the eternal struggle to speed up the process of getting fliers onto planes, Delta Air Lines is trying a new strategy: preloading carry-on bags for its passengers. According to USA Today, the carrier will be offering a complimentary Early Valet service on select flights this summer, which will involve having airline employees take passengers’ carry-ons at the gate and put them into the overhead bins nearest their assigned seats.
The airline’s hope is that its employees will be more efficient in loading the plane than passengers would, helping ensure a timelier departure. USA Today reports that the airline has previously tested this strategy and found “some reduction in boarding time.”
The theory makes sense. After all, how often have you seen fellow passengers holding up the line while they heave and ho to get weighty bags into the bin? And then there are the fliers who force others to find other spots for their bags because they put their rolling suitcases in sideways instead of wheels first, taking up twice as much space. Let’s face it: Airline employees are almost guaranteed to be better at loading a plane than we passengers are.
The question, though, is whether the process of taking people’s bags at the gate will cancel out most of the time saved during the actual boarding procedure. Frequent flier expert Gary Leff, quoted in the USA Today article, also raises a good point: “‘This has the potential to come across as a nice, high-end service,’ Leff said, ‘but I’m skeptical that it will go mainstream’ because of labor costs.”
How do you think airlines could optimize the boarding process?
What would you give to feel less stuffy after your next flight? You may start to feel the difference soon, thanks to a 17-year-old high school junior from Canada. Raymond Wang recently won the top prize at the Intel International Science and Engineering Fair for his innovative solution to reduce the spread of pathogens on airplanes, while promoting fresh air to passengers.
According to a story in the Washington Post, Wang began to think about disease transmission on airplanes after the ebola outbreak last year. Although ebola isn’t transmitted through the air, many other contagious diseases are, and this spurred his research into cabin airflow.
Current airflow is spread down and across the rows by “two, large turbulent swirls,” according to Wang in the Post article. With the addition of fin-shaped devices into a plane’s air inlets, airflow is redirected more efficiently to each passenger in what Wang calls a “personalized ventilation zone.” Check out a video simulation of the difference:
The cost-benefit ratio of Wang’s new airflow system is a no-brainer. Installing the fins would cost approximately $1,000 per plane with overnight installation, and is estimated to increase fresh air to the cabin by 190 percent — reducing the concentration of airborne germs and pathogens 55 times over.
For his idea, Wang took home a $75,000 cash prize and has filed for a patent. Let’s hope it’s put to good use.
From infants to overweight adults, there are plenty of people who don’t fit in the stereotypical airplane seat mold. That’s why we’re tipping our proverbial hat to the SII Group of Germany, which has developed adjustable plane seats.
Known as the SANTO (Special Accommodation Needs for Toddlers and Overweight Passengers) Seat, the concept involves extra-wide seats, which can be used for larger passengers or divided into an adult/child combo for parents traveling with babies or small children.
The invention makes use of space at the back of the plane, where cabins are generally narrower.
Complete with proper arm rests and seatbelts, which can be easily installed and adjusted by cabin crew, the idea earned SII a recent award in the “Passenger Comfort Hardware” category at the Crystal Cabin Awards.
Swapping unused airline miles for magazine subscriptions is so passe. Forget Rolling Stone magazine — use those miles to go backstage at a rock concert or snag tickets to the 2015 Billboard Music Awards. Music doesn’t interest you? How about an authentic replica of Gandalf’s “Magical Silver Scarf” from the Lord of the Rings movies? Made of 100 percent New Zealand wool, it’s woven by the same weavers who made some of the costumes for the movies.
These are just two of the many unusual rewards frequent fliers can turn their award miles in for nowadays.
Offerings range from unique products to one-of-a-kind travel experiences, and everything in between. Some can be “bought” straight up with miles, while others have to be bid on in auctions or won in raffles.
Here is just a taste of some of the most unique rewards on offer:
* ANA All Nippon Airways: For 15,000 miles you’ll get a four-course meal for two — with Champagne — at the Lexus experience store in Tokyo.
* EVA Air: For 100,000 miles you’ll get access to a flight simulator and trainer for a 90-minute session.
* El Al: For 120 points (plus $60) you can propose to your partner with the line’s Inflight Marriage Proposal Kit, which includes a bottle of wine and two elegant glasses delivered by the flight attendant after she has said yes, plus premium chocolates.
* Cathay Pacific: 15,000 miles gets you a very unique eight-hour Hong Kong handicraft tour that includes visits to a tailor, shoemaker and wood engraver.
* Avianca: A few slices of New York City’s famed pizza can be had for 5,803 miles. It’s part of a walking tour that stops at three pizzerias in several Manhattan neighborhoods.
* Qantas: For a whopping 536,500 points you can take part in Earthwatch’s Conserving Koala Country program in Australia. You’ll spend 10 days in Great Otway National Park in Victoria conducting measurements, collecting samples and tracking koalas by radio. Room and board are included.
* Air Canada: For 128,000 miles parents can purchase a $1,000 (CAD) gift certificate to a Me to We Adventure and Volunteer trip for their child. Participants may lay bricks for a new school, dig for a water project or teach English in a school in destinations like Kenya, Tanzania, India, Ecuador, Ghana and the Amazon.
* Emirates: It only takes 12,000 miles to get a first-level ticket to a Paris Saint-Germain (PSG) football/soccer match with access to the Emirates Club at the stadium.
* Auction and raffle rewards included TAP Portugal’s auction of a four-night cruise; Etihad Airways’ raffle of an Abu Dhabi Grand Prix package for two with four-night hotel stay, VIP race seating and air tickets; and American Airlines’ auction of a Justin Timberlake Live in New York package for two, which included flights, hotel accommodations, transfers, meals and a $600 prepaid credit card.
If you had unlimited air miles, which experience would you select? Or if you could make one up, what would it be?
Well, aren’t these the cutest first-class fliers you’ve ever seen?
Australian flag carrier Qantas recently flew four koalas called Paddle, Pellita, Chan and Idalia from Brisbane to Singapore, where they will live at the Singapore Zoo for the next six months, reports Travel Pulse. The loan is in honor of Singapore’s 50th anniversary of independence.
The airline shared a few photos on its Twitter account that capture the cuddly creatures in first class (#KoalaClass), being served a delicious snack of Schweppes and eucalyptus leaves by a flight attendant. Travel Pulse notes, however, that the koalas ultimately flew in the cargo hold (standard for transporting animals) in climate-controlled carriers stocked with eucalyptus trees. Qantas will fly fresh supplies of eucalyptus to Singapore every two weeks throughout the koalas’ stay abroad.
Every once in a while, it’s nice to be reminded that the airlines aren’t all unfeeling, bean-counting, baggage fee-charging corporations, but that they have a human side as well. This time the reminder comes courtesy of JetBlue, which recently launched a campaign called Flying It Forward, in which the carrier has been giving away free flights to passengers with inspiring stories.
JetBlue’s latest giveaway sent a passenger named Johannes from Medellin, Colombia, where he was working to fight poverty, back home to Washington D.C. to reunite with his wife over Valentine’s Day. (They’ve been living separately for two years.) Before that, a man named Jon flew for free from Portland to Medellin on a mission to spread his love of cycling with kids in the local community. In a nice touch, each flier helps select the next recipient of the free flight.
The following video offers a moving overview of the first four trips in the campaign:
While this is clearly a sophisticated PR and social media campaign, it’s impossible not to feel a little inspired — especially as you look over the photos and videos from each passenger’s journey.
Next up? The ticket is on its way to West Palm Beach and will be departing from there for its next trip. If you want to be considered as a recipient, tweet @JetBlue with your story and the hashtag #FlyingItForward.
The next time you’re hitting 35,000 feet in altitude aboard a JetBlue or Virgin America airplane, you might want to pull out a spiral notebook and start taking notes. That’s because in addition to the usual assortment of also-on-DVD Hollywood blockbusters, these airlines are serving up some educational entertainment options to fliers who crave a little mental stimulation with their bag of pretzels.
JetBlue started the trend in December when it began offering 10 recorded college lectures to passengers. Using their own mobile devices, fliers can audit an introductory marketing class from the University of Pennsylvania’s Wharton School or learn about the dynamics of infectious diseases from Penn State University. Music lovers can sit in on an introduction to guitar class from the Berklee School of Music, while astronomy nerds can geek out on the science and technology behind astronomical discoveries from the University of Edinburgh.
The airline also is providing access to a few practical, how-to courses as well, with video classes on how to cook vegetables, brine meats and read nutrition labels.
This month, Virgin America followed JetBlue’s lead when it began offering “Great Courses” audio and video. The selection of recorded lectures from well-known professors include excerpts from “The Inexplicable Universe: Unsolved Mysteries,” “The Secret Life of Words: English Words and Their Origins,” “The Skeptic’s Guide to American History,” “Being Human: Life Lessons from the Frontiers of Science” and many others.
Every once in a while, a stellar airfare deal presents itself. Generally, though, the cost of a flight is enough to fund an entire week’s vacation at a place within driving distance, and it makes me sick to have to pay it. What’s a budget-strapped globetrotter to do?
Apparently there’s a little-known loophole in town, and it’s called hidden city ticketing. Say, for example, you want to fly nonstop from Newark to Phoenix, and the cheapest fare you can find is $494. It turns out that the same airline offers a flight from Newark to Los Angeles, by way of a stop in Phoenix, for just $304. All you need to do is book the second flight, take carry-on luggage only and not show up for the second leg of the trip. You’ll get to your destination for almost $200 less.
However, it can be a pain to do the legwork to find such flights; that’s where Skiplagged.com can help. Created by Aktarer Zaman, a 22-year-old techie from Brooklyn, the site is currently rubbing a few airlines the wrong way. According to The Higher Learning, United Airlines and Orbitz are suing Zaman, claiming “unfair competition” and seeking $75,000 in compensation for lost revenue.
Although hidden city ticketing has been around for years, whether it’s actually allowed is questionable. Skiplagged simply allows potential travelers to search for hidden cities more quickly and easily, but many airlines prohibit this type of booking.
Note that it’s not a particularly sound method of finding airfare if you check bags, as they’ll end up at your ticket’s final destination instead of yours. Hidden city tickets also don’t work for roundtrip flights; if you don’t show up for the second leg of your outgoing flight, it’s likely the airline will consider you a no-show and cancel your return ticket altogether.
Ever sat next to a chatterbox, a space hog or another undesirable seatmate on a plane? One airline feels your pain — and it’s taking a light-hearted look at the issue with a new series of videos called Flight Etiquette.
JetBlue has released two short, humorous videos on its YouTube channel, with more to come. The first one features the world’s most obnoxious napper. Take a look:
In an interview with Skift, a brand analyst from JetBlue explains the sentiment behind the videos: “Flight Etiquette is not only entertaining and humorous, it also says to our customers that we get you. We understand that on a plane, you’re sometimes forced to rub elbows — literally — with people you don’t know, and a little etiquette goes a long way. We’ve all been there.”
The second video shifts its focus from inconsiderate seatmates to the eternal dilemma of being stuck in the window seat when you have to use the bathroom. Watch and squirm: