Last month, the Los Angeles Times came out with a surprising report: According to academic studies, airline baggage fees have actually improved flier satisfaction.
Per the article, these oft-complained-about fees have “led to fewer lost-bag reports, fewer delayed flights and a drop in bag-related passenger complaints.”
While it’s not the news most of us want to hear — we’ll never get rid of these fees now! — it makes logical sense in some ways. The surcharges make passengers less likely to check bags, which means there are fewer bags for the airline to lose. Flight delays are also less likely since there aren’t as many suitcases for baggage handlers to load onto the plane.
But when we shared the L.A. Times report with our followers on Facebook, they didn’t seem too inclined to agree with the researchers’ conclusion that baggage fees have actually made fliers’ lives better.
“People try to drag much more in carry-on bags onto a plane, which causes issues when there is not enough room,” wrote Tom Vertrees. “Makes disembarkation much longer and more stress on travelers.”
Staxy Morrison concurred: “It adds to more people having to check baggage at the gate and more confusion when boarding!”
Colleen R Costello pointed out that the airlines have an ulterior motive in the way they charge baggage fees: “From what I read it’s only been a way for them to divert income from one category to another! Seems baggage fees aren’t taxed or treated the same way as fare revenue is! Sneaky.” (Colleen is right: Airlines must pay a 7.5 excise tax on the base airfares that they charge, but this tax is not applicable to ancillary charges such as baggage fees.)
But our favorite response might just be the one from Mickey Morgan: “What bag fees? I fly Southwest.”
Earlier this year, JetBlue introduced a new series of Flight Etiquette videos that gently mock the egregious behavior of some air travelers — like the person who falls asleep and drools on your shoulder. Or the guy who brings a foul-smelling lunch that stinks up the whole cabin. Or the woman who shares her entire life story over the course of a three-hour flight.
The latest installment of the series addresses the people often called “gate lice” — folks who are so desperate to get on the plane that they crowd around the gate well before their own boarding zone is called. The video made me laugh out loud a few times:
While it’s easy to make fun of these overly aggressive travelers, it’s also worth asking whether this is something the airlines have brought upon themselves. Many fliers are eager to board as early as possible because they know there’s not enough overhead bin space for everyone’s carry-ons, especially now that so many of us are trying to avoid paying extra to check a bag. The fact that JetBlue recently added fees for the first checked bag will probably only make the airline’s gate lice problem worse, not better — no matter how many funny videos it puts out.
Between baggage fees, shrinking seats and shoddy service, flying makes many travelers pretty cranky these days — so why not take a look back at what life in the skies used to be like?
The following vintage airline commercials offer that trip back in time, although in some cases it seems like not much has changed. (Yes, even in the 70s and 80s fliers were bemoaning crowded airports and lack of service in economy class.) Have a look — and a laugh!
First up is a funny Southern Airways ad from the 1970s that lampoons the difference between first class and coach:
Peter Sellers plays out every cheesy (and sleazy) Italian stereotype in this 1970s ad for TWA:
I’m not sure anyone’s ever been so thrilled to land in Kansas City as this 1980s Eastern Air Lines passenger:
I’m cheating a little with this next one, which is from the mid-2000s and therefore doesn’t really count as a “vintage” commercial — but it too features a now-defunct airline (Continental):
We first got wind of the impending bad news last year, and now it’s come to pass: JetBlue will no longer include one free checked bag with the cost of all its flights.
The discount carrier has rolled out a new fare structure, effective today, that offers varying baggage and other fees depending on how much you pay for your flight. If you book the cheapest available fare category, known as Blue, you’ll have to pay $20 or $25 for your first checked bag on most itineraries (it varies based on where you pay it — Web check-in, kiosk or airport counter). The second bag costs $35 in this fare category.
If you pay a little more for the Blue Plus fare, you’ll get one checked bag free, with the second costing $35. If you want to bring two complimentary checked bags, you’ll have to pony up for either the Blue Flex or Mint fare. (The latter is only available on cross-country flights.)
You can still get a free checked bag in any fare category if you’re headed to one of the following destinations: Santo Domingo, Santiago, Port-au-Prince, Port of Spain, Kingston, Cartagena, Medellin, Bogota, Lima or Mexico City.
Other differences between the fare categories include cancellation and change fees, which are highest for Blue passengers, a little lower for Blue Plus and free for Blue Flex. The full fare chart is below (click to see a larger version):
We did a few test searches to check out the fare differences between categories. On a flight between New York and Chicago, the Blue Plus fare was $15 more in each direction than the Blue fare, while the Blue Flex fare was $100 more each way than the cheapest option. That means it would actually be cheaper to book the Blue Plus fare than to buy the Blue fare and check a single bag.
When we changed the itinerary to San Diego – Fort Lauderdale, however, that wasn’t the case; the difference was $30 – $31 each way between Blue and Blue Plus and $100 each way between Blue and Blue Flex.
We’ve all tried to dodge the airlines’ ever-present fees at least once or twice — maybe you’ve overstuffed your carry-on so you didn’t have to check a bag, or packed your own headphones so you didn’t need to shell out five bucks for the ones offered in flight. But a British student recently went far beyond that, legally changing his name because it was less expensive than paying Ryanair’s fee to correct a booking error.
The Guardian reports that Adam Armstrong made the change after his girlfriend’s stepfather booked him a flight to Ibiza with the wrong surname. (“Her stepdad got my name from Facebook but I had put it as Adam West as a joke, because he was the actor who played Batman on TV,” Armstrong told the Guardian.) Ryanair wanted 220 GBP (about $337 USD) in administrative fees to change the name on the booking to match the one on Armstrong’s passport.
Armstrong balked at the cost, calling it “completely ridiculous,” and instead decided to change his name legally (at no charge) and expedite a new passport for 103 GBP (about $158 USD). Gotta admire his creativity!
Ryanair is hardly the only airline to charge steep fees for making changes to an existing booking. Delta charges anywhere from $200 to $450, depending on where you’re flying; American quotes a range of fees from $200 to $750(!) for any “voluntary change to ticket made prior to day of travel.” One notable exception: Southwest, which does charge any applicable fare difference for a rebooking but does not assess a separate administrative change fee.
Most airlines, including Ryanair, will give you a 24-hour grace period to correct errors.
In a statement published by the Guardian, Ryanair explains, “A name change fee is charged in order to discourage and prevent unauthorised online travel agents from ‘screenscraping’ Ryanair’s cheapest fares and reselling them on to unwitting consumers at hugely inflated costs.'”
As part of the eternal struggle to speed up the process of getting fliers onto planes, Delta Air Lines is trying a new strategy: preloading carry-on bags for its passengers. According to USA Today, the carrier will be offering a complimentary Early Valet service on select flights this summer, which will involve having airline employees take passengers’ carry-ons at the gate and put them into the overhead bins nearest their assigned seats.
The airline’s hope is that its employees will be more efficient in loading the plane than passengers would, helping ensure a timelier departure. USA Today reports that the airline has previously tested this strategy and found “some reduction in boarding time.”
The theory makes sense. After all, how often have you seen fellow passengers holding up the line while they heave and ho to get weighty bags into the bin? And then there are the fliers who force others to find other spots for their bags because they put their rolling suitcases in sideways instead of wheels first, taking up twice as much space. Let’s face it: Airline employees are almost guaranteed to be better at loading a plane than we passengers are.
The question, though, is whether the process of taking people’s bags at the gate will cancel out most of the time saved during the actual boarding procedure. Frequent flier expert Gary Leff, quoted in the USA Today article, also raises a good point: “‘This has the potential to come across as a nice, high-end service,’ Leff said, ‘but I’m skeptical that it will go mainstream’ because of labor costs.”
How do you think airlines could optimize the boarding process?
What would you give to feel less stuffy after your next flight? You may start to feel the difference soon, thanks to a 17-year-old high school junior from Canada. Raymond Wang recently won the top prize at the Intel International Science and Engineering Fair for his innovative solution to reduce the spread of pathogens on airplanes, while promoting fresh air to passengers.
According to a story in the Washington Post, Wang began to think about disease transmission on airplanes after the ebola outbreak last year. Although ebola isn’t transmitted through the air, many other contagious diseases are, and this spurred his research into cabin airflow.
Current airflow is spread down and across the rows by “two, large turbulent swirls,” according to Wang in the Post article. With the addition of fin-shaped devices into a plane’s air inlets, airflow is redirected more efficiently to each passenger in what Wang calls a “personalized ventilation zone.” Check out a video simulation of the difference:
The cost-benefit ratio of Wang’s new airflow system is a no-brainer. Installing the fins would cost approximately $1,000 per plane with overnight installation, and is estimated to increase fresh air to the cabin by 190 percent — reducing the concentration of airborne germs and pathogens 55 times over.
For his idea, Wang took home a $75,000 cash prize and has filed for a patent. Let’s hope it’s put to good use.
From infants to overweight adults, there are plenty of people who don’t fit in the stereotypical airplane seat mold. That’s why we’re tipping our proverbial hat to the SII Group of Germany, which has developed adjustable plane seats.
Known as the SANTO (Special Accommodation Needs for Toddlers and Overweight Passengers) Seat, the concept involves extra-wide seats, which can be used for larger passengers or divided into an adult/child combo for parents traveling with babies or small children.
The invention makes use of space at the back of the plane, where cabins are generally narrower.
Complete with proper arm rests and seatbelts, which can be easily installed and adjusted by cabin crew, the idea earned SII a recent award in the “Passenger Comfort Hardware” category at the Crystal Cabin Awards.
Swapping unused airline miles for magazine subscriptions is so passe. Forget Rolling Stone magazine — use those miles to go backstage at a rock concert or snag tickets to the 2015 Billboard Music Awards. Music doesn’t interest you? How about an authentic replica of Gandalf’s “Magical Silver Scarf” from the Lord of the Rings movies? Made of 100 percent New Zealand wool, it’s woven by the same weavers who made some of the costumes for the movies.
These are just two of the many unusual rewards frequent fliers can turn their award miles in for nowadays.
Offerings range from unique products to one-of-a-kind travel experiences, and everything in between. Some can be “bought” straight up with miles, while others have to be bid on in auctions or won in raffles.
Here is just a taste of some of the most unique rewards on offer:
* ANA All Nippon Airways: For 15,000 miles you’ll get a four-course meal for two — with Champagne — at the Lexus experience store in Tokyo.
* EVA Air: For 100,000 miles you’ll get access to a flight simulator and trainer for a 90-minute session.
* El Al: For 120 points (plus $60) you can propose to your partner with the line’s Inflight Marriage Proposal Kit, which includes a bottle of wine and two elegant glasses delivered by the flight attendant after she has said yes, plus premium chocolates.
* Cathay Pacific: 15,000 miles gets you a very unique eight-hour Hong Kong handicraft tour that includes visits to a tailor, shoemaker and wood engraver.
* Avianca: A few slices of New York City’s famed pizza can be had for 5,803 miles. It’s part of a walking tour that stops at three pizzerias in several Manhattan neighborhoods.
* Qantas: For a whopping 536,500 points you can take part in Earthwatch’s Conserving Koala Country program in Australia. You’ll spend 10 days in Great Otway National Park in Victoria conducting measurements, collecting samples and tracking koalas by radio. Room and board are included.
* Air Canada: For 128,000 miles parents can purchase a $1,000 (CAD) gift certificate to a Me to We Adventure and Volunteer trip for their child. Participants may lay bricks for a new school, dig for a water project or teach English in a school in destinations like Kenya, Tanzania, India, Ecuador, Ghana and the Amazon.
* Emirates: It only takes 12,000 miles to get a first-level ticket to a Paris Saint-Germain (PSG) football/soccer match with access to the Emirates Club at the stadium.
* Auction and raffle rewards included TAP Portugal’s auction of a four-night cruise; Etihad Airways’ raffle of an Abu Dhabi Grand Prix package for two with four-night hotel stay, VIP race seating and air tickets; and American Airlines’ auction of a Justin Timberlake Live in New York package for two, which included flights, hotel accommodations, transfers, meals and a $600 prepaid credit card.
If you had unlimited air miles, which experience would you select? Or if you could make one up, what would it be?
Well, aren’t these the cutest first-class fliers you’ve ever seen?
Australian flag carrier Qantas recently flew four koalas called Paddle, Pellita, Chan and Idalia from Brisbane to Singapore, where they will live at the Singapore Zoo for the next six months, reports Travel Pulse. The loan is in honor of Singapore’s 50th anniversary of independence.
The airline shared a few photos on its Twitter account that capture the cuddly creatures in first class (#KoalaClass), being served a delicious snack of Schweppes and eucalyptus leaves by a flight attendant. Travel Pulse notes, however, that the koalas ultimately flew in the cargo hold (standard for transporting animals) in climate-controlled carriers stocked with eucalyptus trees. Qantas will fly fresh supplies of eucalyptus to Singapore every two weeks throughout the koalas’ stay abroad.