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Every once in a while, it’s nice to be reminded that the airlines aren’t all unfeeling, bean-counting, baggage fee-charging corporations, but that they have a human side as well. This time the reminder comes courtesy of JetBlue, which recently launched a campaign called Flying It Forward, in which the carrier has been giving away free flights to passengers with inspiring stories.

JetBlue’s latest giveaway sent a passenger named Johannes from Medellin, Colombia, where he was working to fight poverty, back home to Washington D.C. to reunite with his wife over Valentine’s Day. (They’ve been living separately for two years.) Before that, a man named Jon flew for free from Portland to Medellin on a mission to spread his love of cycling with kids in the local community. In a nice touch, each flier helps select the next recipient of the free flight.

The following video offers a moving overview of the first four trips in the campaign:


While this is clearly a sophisticated PR and social media campaign, it’s impossible not to feel a little inspired — especially as you look over the photos and videos from each passenger’s journey.

Next up? The ticket is on its way to West Palm Beach and will be departing from there for its next trip. If you want to be considered as a recipient, tweet @JetBlue with your story and the hashtag #FlyingItForward.

JetBlue Introduces Funny Flight Etiquette Videos

– written by Sarah Schlichter

woman on airplane listening to headphonesThe next time you’re hitting 35,000 feet in altitude aboard a JetBlue or Virgin America airplane, you might want to pull out a spiral notebook and start taking notes. That’s because in addition to the usual assortment of also-on-DVD Hollywood blockbusters, these airlines are serving up some educational entertainment options to fliers who crave a little mental stimulation with their bag of pretzels.

JetBlue started the trend in December when it began offering 10 recorded college lectures to passengers. Using their own mobile devices, fliers can audit an introductory marketing class from the University of Pennsylvania’s Wharton School or learn about the dynamics of infectious diseases from Penn State University. Music lovers can sit in on an introduction to guitar class from the Berklee School of Music, while astronomy nerds can geek out on the science and technology behind astronomical discoveries from the University of Edinburgh.

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The airline also is providing access to a few practical, how-to courses as well, with video classes on how to cook vegetables, brine meats and read nutrition labels.

This month, Virgin America followed JetBlue’s lead when it began offering “Great Courses” audio and video. The selection of recorded lectures from well-known professors include excerpts from “The Inexplicable Universe: Unsolved Mysteries,” “The Secret Life of Words: English Words and Their Origins,” “The Skeptic’s Guide to American History,” “Being Human: Life Lessons from the Frontiers of Science” and many others.

Volunteer Vacations

Both airlines will rotate new lectures in every few months.

What types of lectures would you be interested in — or would you rather just watch a movie?

– written by Dori Saltzman

airport happy coupleEvery once in a while, a stellar airfare deal presents itself. Generally, though, the cost of a flight is enough to fund an entire week’s vacation at a place within driving distance, and it makes me sick to have to pay it. What’s a budget-strapped globetrotter to do?

Apparently there’s a little-known loophole in town, and it’s called hidden city ticketing. Say, for example, you want to fly nonstop from Newark to Phoenix, and the cheapest fare you can find is $494. It turns out that the same airline offers a flight from Newark to Los Angeles, by way of a stop in Phoenix, for just $304. All you need to do is book the second flight, take carry-on luggage only and not show up for the second leg of the trip. You’ll get to your destination for almost $200 less.

However, it can be a pain to do the legwork to find such flights; that’s where Skiplagged.com can help. Created by Aktarer Zaman, a 22-year-old techie from Brooklyn, the site is currently rubbing a few airlines the wrong way. According to The Higher Learning, United Airlines and Orbitz are suing Zaman, claiming “unfair competition” and seeking $75,000 in compensation for lost revenue.

Although hidden city ticketing has been around for years, whether it’s actually allowed is questionable. Skiplagged simply allows potential travelers to search for hidden cities more quickly and easily, but many airlines prohibit this type of booking.

Note that it’s not a particularly sound method of finding airfare if you check bags, as they’ll end up at your ticket’s final destination instead of yours. Hidden city tickets also don’t work for roundtrip flights; if you don’t show up for the second leg of your outgoing flight, it’s likely the airline will consider you a no-show and cancel your return ticket altogether.

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Have you tried this method of finding less expensive fares? Do you think it’s “unfair competition”? Weigh in with your thoughts in the comments below.

– written by Ashley Kosciolek

Ever sat next to a chatterbox, a space hog or another undesirable seatmate on a plane? One airline feels your pain — and it’s taking a light-hearted look at the issue with a new series of videos called Flight Etiquette.

JetBlue has released two short, humorous videos on its YouTube channel, with more to come. The first one features the world’s most obnoxious napper. Take a look:


In an interview with Skift, a brand analyst from JetBlue explains the sentiment behind the videos: “Flight Etiquette is not only entertaining and humorous, it also says to our customers that we get you. We understand that on a plane, you’re sometimes forced to rub elbows — literally — with people you don’t know, and a little etiquette goes a long way. We’ve all been there.”

The second video shifts its focus from inconsiderate seatmates to the eternal dilemma of being stuck in the window seat when you have to use the bathroom. Watch and squirm:


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Did the videos make you laugh? Which scenario should JetBlue tackle next? Sound off in the comments below.

– written by Sarah Schlichter

klm amenity kit delft house I’m the worst kind of luxury traveler: I crave the perks of first class, but balk at paying unreasonably high prices, particularly for flights. So unless I get an upgrade, more often than not you’ll find me in premium economy, glaring enviously at the curtain ahead of me.

My luck changed recently on a trip to Athens, where I had the good fortune to try KLM’s World Business Class cabin on a flight between JFK and Amsterdam. The carrier has installed lie-flat seats on all of its 747s, and I knew as soon as I was ushered to my cocoon that I would actually be able to sleep.

While the seat’s features — roomy storage space, a shelf for shoes, a USB and electrical outlet, and noise-canceling headphones — were certainly thoughtful, I was more impressed by the amenity kits handed out by the flight attendants.

The small pouch, created by the Dutch design team Viktor & Rolf, was adorable, with a cute leather bow (the kits are distributed by gender; the male version is dark and has no bow). Contents included lip balm, a small toothbrush and toothpaste, footie socks, ear plugs and eye mask. The kit came with a strap so it could be used as a wristlet.

First Class for Free: How to Get an Airline Upgrade

I thought that was the end of the swag. But then, as we approached our destination, attendants came around with a basket full of small ceramic Delft houses, based on real properties in Amsterdam. These figures, which are filled with the Dutch liquor jenever, are apparently highly collectible and are often auctioned off on eBay (KLM has its entire collection on view in its Crown Lounge at Amsterdam’s Schiphol Airport).

Intrigued by KLM’s approach to courting luxury travelers, I took to Instagram to see if other airlines have stepped up their amenity game. Sure enough, there’s a hashtag called #businessclassswag, where high fliers post photos of their comfy corner in the sky. Expect to see pictures of hot fudge sundaes, gourmet meals, complimentary Champagne and tricked-out entertainment systems, uploaded by grinning frequent fliers swaddled in duvets (#businessclass is also popular).

Now it will be even harder to go back to the back of the plane.

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– written by Chris Gray Faust

Details of Delta Airlines’ newest seat classes — Comfort+ and Delta One — were released on Monday. Comfort+ will replace Economy Comfort, the airline’s extra legroom seats, while Delta One is its new Business Elite cabin.

We caught wind of the changes from the blog View from the Wing, which questioned whether the upgrades were noteworthy.

Highlights of the rebranded classes came via a video on Delta’s YouTube channel. While the free drink vouchers known as Have One On Us have been eliminated, Comfort+ will include complimentary beer, wine and spirits. These vouchers were previously available to elites in economy class who weren’t upgraded. Premium snacks will be available to passengers of this class on domestic flights of 900 miles or more. Dedicated overhead bin space has also been added to this cabin. Priority boarding remains a perk.


The main perk in the Delta One class is the flatbed seats on select flights, along with Tumi amenity kits and regional dining selections.

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Both cabins, as well as First Class, will feature new quilted seat covers.

If you’re a Gold Medallion member, the bad news is you’ll no longer be able to choose Comfort+ at booking for free. Access to these seats will be released 72 hours before check-in for Gold Medallion and 24 hours before for Silver Medallion.

The new cabin classes take effect March 1, 2015. I guess the question is whether these upgrades come at a cost, or if airlines are making a genuine effort to improve the in-flight experience. If that’s the case, when can we expect to see improvement to coach? What do you think? What upgrade is the most important to you?

– written by Brittany Chrusciel

passengers at airport baggage counterTraveling (and packing) for the holidays this year? We can’t tell you what to expect from the person sitting next to you on your flight — if they are sick, like to snore or have a crying baby sitting on their lap — but we can tell you which baggage fees to expect from your air carrier and how to beat them.

First, make sure your carry-on is complimentary. If not, bring only the most essential items on your person or in a small bag that could be considered your personal effect, and then check the rest. If you are checking a bag, make sure to determine whether prepayment is available online prior to arrival at the airport. Many airlines allow you to pay for checked baggage on their site or app, and sometimes it’s at a reduced price.

The next thing to consider is how much you’re bringing. Always weigh your bags before you arrive at the check-in counter. Guessing a number may be fun on “The Price is Right,” but not so when that number might result in extra fees. If you must pack everything you own, take advantage of all the space you have; that means packing your carry-on and, if you can manage them, two checked bags. We noticed that many of the fees for overweight bags exceed how much it would be to bring two checked bags, so divide your belongings into two suitcases, pay less and potentially have room to pack anything you purchase while you are away.

Our award for the best airline to fly with excess baggage this season goes to Southwest: zero baggage fees unless you fill over capacity, and even then, the overweight fee is less than most. As an added bonus, Southwest also doesn’t charge for things like making changes to a nonrefundable flight. Our vote for the most nickel and diming goes to Spirit. Notorious for added fees, Spirit not only charges more per bag, but might be Scrooge of the airlines with their $2 holiday surcharge. Bah humbug!

Fees for international flights may vary by region, so double-check your carrier’s website to be sure. Also, discounted fees are available for members of most airline loyalty programs.

Happy flying!

Alaska Airlines

Fees: Carry-on is free; first checked bag $25 and second $25. Overweight bags are $75.

American Airlines

Fees: Carry-on is free; first checked bag $25 and second $35. Overweight bags are $100 to $200.

Delta Airlines

Fees: Carry-on is free; first checked bag $25 and second $35. Overweight bags are $100 to $200.

Frontier Airlines

Fees: Carry-on is $25 to $50; first bag is $25 and second $30. Overweight bags are $75.

JetBlue Airways

Fees: None for carry-on or first bag. Second checked bag is $50. Overweight bags are $100.
(Note: Starting in 2015, JetBlue will offer a new fare that doesn’t include a free checked bag.)

Southwest Airlines

Fees: None for carry-on, first or second checked bag. Overweight bags are $75.

Spirit Airlines

Fees: Carry-on is $35 to $100; first bag is $30 to $100 and second bag is $40 to $100. Overweight bags are $25 to $100. A $2 surcharge will be tacked on to existing baggage fees from December 18 through January 5.

United Airlines

Fees: Carry-on is free; first checked bag $25 and second is $35. Overweight bags are $100 to $200.

US Airways

Fees: Carry-on is free; first checked bag $25 and second is $35. Overweight bags are $100 to $200.

Virgin America

Fees: Carry-on is free; first checked bag is $25 and second bag is $25. Overweight bags are $50 to $100.

– written by Brittany Chrusciel

Just when you might be tempted to start tuning out those boring in-flight safety videos, Air New Zealand has come out with what it’s calling “The Most Epic Safety Video Ever Made” — and it’s hard to argue with the title. The new video was shot to celebrate the final movie in the “Hobbit” trilogy, filmed in New Zealand and slated to debut in theaters on December 17.

The video features elves, dwarves, wizards, orcs and even Elijah Wood, who played the most famous hobbit of all in the blockbuster “Lord of the Rings” trilogy. But the true star of the show may just be New Zealand’s sweeping landscapes, which leave no doubt as to why the country was chosen to play Middle-earth.

Check out the video below:



Not ready to leave Middle-earth? Check out Air New Zealand’s previous Tolkien-themed safety video.

More fun in-flight videos:
Betty White Stars in Latest Air New Zealand Safety Video
Bear “Man vs. Wild” Grylls Takes On In-Flight Safety
Richard Simmons Sweats to a New Flight Safety Video

– written by Sarah Schlichter

a row of airplane seatsThings in the United States are generally bigger than in the rest of the world. Cars are bigger, meal portions larger; in general, everything is supersized. Except when it comes to airplane legroom.

Anyone who has recently flown in economy on a U.S.-based airline is painfully aware of the lack of space between one seat and the next — both next to you as well as in front of you. At just 5′ 2″ I often feel cramped and squished into my seat. Putting my bag underneath the seat in front of me makes it even worse, robbing me of what little room I have to stretch my legs.

This lack of space is pervasive on U.S.-based airlines. So when CN Traveler published an article called “Which Airline Has the Most Legroom? A Complete Guide” my attention was piqued. Could I discover which of the major airlines I use have the most legroom? Even if it meant driving the extra hour to JFK airport rather than Newark, I’d do it for an extra inch of space!

Get the Best Airplane Seat

Reading the article brought good and bad news.

The bad news: Unless I’m prepared to move to Canada, I’m just going to have to get used to less legroom. Air Canada offers the largest pitch (the distance from the headrest of one seat to the headrest behind it) range of all the airlines, coming in at 29 to35 inches. JetBlue is actually better; even though the maximum amount of legroom you’ll find on a JetBlue plane is slightly smaller (34 inches), the minimum amount of legroom is 32 inches. Unfortunately, JetBlue only flies to a small percentage of the destinations I typically fly to.

The good news is that United (my Newark-based airline) and Delta rank third in terms of seat pitch. Both provide anywhere from 31 to 33 inches of legroom. American and US Airways planes provide slightly less at 31 to 32 inches of legroom.

The disparity was apparent to me even in “upgraded” seats on two recent flights: one a transpacific flight to Tokyo in a United Economy Plus seat and the second a transatlantic flight to the U.K. in an American Airlines Cabin Extra seat. I don’t have the actual measurements, but I can assure you the difference was clearly felt.

Air Canada and JetBlue also can provide the most seat width, though some Air Canada planes actually offer the narrowest seats, as well. Seats on United, Delta, American and US Airways are all the same width, but are also beat out by AirTran, Hawaiian and Allegiant.

Surviving the Middle Seat

At the opposite end of the spectrum, predictably, Spirit Airlines is the stingiest when it comes to legroom. But more surprising, Southwest planes are narrowest.

For now, I can only hope United keeps its seats the way they are. That way, I know I’m close to getting the most legroom available in the U.S. (with Delta), even if it’s only an extra inch. And when the opportunity arises, JetBlue here I come.

How important is legroom to you? Would you drive to an airport further away if it meant getting a bigger seat?

– written by Dori Saltzman

airplane seatsTwo United Airlines passengers got one heck of a time-out on Sunday when an argument over a few inches of space escalated, leading to the rerouting of their plane.

According to the Associated Press, the fight began when an unnamed male passenger attached a Knee Defender — an apparatus that clips onto your tray table to prevent the person in front of you from reclining — to his seat so he could use his laptop uninterrupted. Although United Airlines has banned the gadget on its flights, the passenger refused to put it away when asked by members of the cabin crew, prompting the unnamed woman in front of him to throw a cup of water in his direction.

At that point, the Denver-bound flight, which departed from Newark earlier that day, was only halfway to its destination when the pilot made an unscheduled landing at Chicago’s O’Hare Airport to have both passengers removed.

Although police met the plane when it landed and questioned both passengers, it was deemed to be a customer service issue, and no arrests were made.

The kicker here, though, is that both passengers were sitting in the plane’s Economy Plus section, which already offers more legroom than standard economy seats to begin with.

The Etiquette of Seat Backs and Elbow Room

So what do our readers think about space and whether fliers are entitled to it?

“As tight as seats are getting, they should not recline,” says Julie Reiss Justice on Facebook. “I have had my iPad smashed from a seat reclining quickly … I personally will not recline.”

Tom Vertrees agrees that space is limited, but comes to the opposite conclusion: “Airlines shouldn’t squeeze seats so close together in the first place. If the seat reclines then it should be allowed.”

And Joshua Senzer wonders why the situation escalated so far in the first place: “The device is banned by United, the carrier in question. The fact that the individual failed to comply with [flight attendant] requests to remove it is telling in regards to those who would rather use something like this than simply attempt communication with another human … just my .02.”

10 Annoying Habits of Our Fellow Travelers

What do you think? Is it rude for passengers to recline their seats? Should the use of devices like Knee Defender be allowed? Leave your comments below.

– written by Ashley Kosciolek