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klm amenity kit delft house I’m the worst kind of luxury traveler: I crave the perks of first class, but balk at paying unreasonably high prices, particularly for flights. So unless I get an upgrade, more often than not you’ll find me in premium economy, glaring enviously at the curtain ahead of me.

My luck changed recently on a trip to Athens, where I had the good fortune to try KLM’s World Business Class cabin on a flight between JFK and Amsterdam. The carrier has installed lie-flat seats on all of its 747s, and I knew as soon as I was ushered to my cocoon that I would actually be able to sleep.

While the seat’s features — roomy storage space, a shelf for shoes, a USB and electrical outlet, and noise-canceling headphones — were certainly thoughtful, I was more impressed by the amenity kits handed out by the flight attendants.

The small pouch, created by the Dutch design team Viktor & Rolf, was adorable, with a cute leather bow (the kits are distributed by gender; the male version is dark and has no bow). Contents included lip balm, a small toothbrush and toothpaste, footie socks, ear plugs and eye mask. The kit came with a strap so it could be used as a wristlet.

First Class for Free: How to Get an Airline Upgrade

I thought that was the end of the swag. But then, as we approached our destination, attendants came around with a basket full of small ceramic Delft houses, based on real properties in Amsterdam. These figures, which are filled with the Dutch liquor jenever, are apparently highly collectible and are often auctioned off on eBay (KLM has its entire collection on view in its Crown Lounge at Amsterdam’s Schiphol Airport).

Intrigued by KLM’s approach to courting luxury travelers, I took to Instagram to see if other airlines have stepped up their amenity game. Sure enough, there’s a hashtag called #businessclassswag, where high fliers post photos of their comfy corner in the sky. Expect to see pictures of hot fudge sundaes, gourmet meals, complimentary Champagne and tricked-out entertainment systems, uploaded by grinning frequent fliers swaddled in duvets (#businessclass is also popular).

Now it will be even harder to go back to the back of the plane.

5 Things You Shouldn’t Wear on a Plane

– written by Chris Gray Faust

Details of Delta Airlines’ newest seat classes — Comfort+ and Delta One — were released on Monday. Comfort+ will replace Economy Comfort, the airline’s extra legroom seats, while Delta One is its new Business Elite cabin.

We caught wind of the changes from the blog View from the Wing, which questioned whether the upgrades were noteworthy.

Highlights of the rebranded classes came via a video on Delta’s YouTube channel. While the free drink vouchers known as Have One On Us have been eliminated, Comfort+ will include complimentary beer, wine and spirits. These vouchers were previously available to elites in economy class who weren’t upgraded. Premium snacks will be available to passengers of this class on domestic flights of 900 miles or more. Dedicated overhead bin space has also been added to this cabin. Priority boarding remains a perk.


The main perk in the Delta One class is the flatbed seats on select flights, along with Tumi amenity kits and regional dining selections.

How to Hack Your Way to a Cheaper Airfare

Both cabins, as well as First Class, will feature new quilted seat covers.

If you’re a Gold Medallion member, the bad news is you’ll no longer be able to choose Comfort+ at booking for free. Access to these seats will be released 72 hours before check-in for Gold Medallion and 24 hours before for Silver Medallion.

The new cabin classes take effect March 1, 2015. I guess the question is whether these upgrades come at a cost, or if airlines are making a genuine effort to improve the in-flight experience. If that’s the case, when can we expect to see improvement to coach? What do you think? What upgrade is the most important to you?

– written by Brittany Chrusciel

passengers at airport baggage counterTraveling (and packing) for the holidays this year? We can’t tell you what to expect from the person sitting next to you on your flight — if they are sick, like to snore or have a crying baby sitting on their lap — but we can tell you which baggage fees to expect from your air carrier and how to beat them.

First, make sure your carry-on is complimentary. If not, bring only the most essential items on your person or in a small bag that could be considered your personal effect, and then check the rest. If you are checking a bag, make sure to determine whether prepayment is available online prior to arrival at the airport. Many airlines allow you to pay for checked baggage on their site or app, and sometimes it’s at a reduced price.

The next thing to consider is how much you’re bringing. Always weigh your bags before you arrive at the check-in counter. Guessing a number may be fun on “The Price is Right,” but not so when that number might result in extra fees. If you must pack everything you own, take advantage of all the space you have; that means packing your carry-on and, if you can manage them, two checked bags. We noticed that many of the fees for overweight bags exceed how much it would be to bring two checked bags, so divide your belongings into two suitcases, pay less and potentially have room to pack anything you purchase while you are away.

Our award for the best airline to fly with excess baggage this season goes to Southwest: zero baggage fees unless you fill over capacity, and even then, the overweight fee is less than most. As an added bonus, Southwest also doesn’t charge for things like making changes to a nonrefundable flight. Our vote for the most nickel and diming goes to Spirit. Notorious for added fees, Spirit not only charges more per bag, but might be Scrooge of the airlines with their $2 holiday surcharge. Bah humbug!

Fees for international flights may vary by region, so double-check your carrier’s website to be sure. Also, discounted fees are available for members of most airline loyalty programs.

Happy flying!

Alaska Airlines

Fees: Carry-on is free; first checked bag $25 and second $25. Overweight bags are $75.

American Airlines

Fees: Carry-on is free; first checked bag $25 and second $35. Overweight bags are $100 to $200.

Delta Airlines

Fees: Carry-on is free; first checked bag $25 and second $35. Overweight bags are $100 to $200.

Frontier Airlines

Fees: Carry-on is $25 to $50; first bag is $25 and second $30. Overweight bags are $75.

JetBlue Airways

Fees: None for carry-on or first bag. Second checked bag is $50. Overweight bags are $100.
(Note: Starting in 2015, JetBlue will offer a new fare that doesn’t include a free checked bag.)

Southwest Airlines

Fees: None for carry-on, first or second checked bag. Overweight bags are $75.

Spirit Airlines

Fees: Carry-on is $35 to $100; first bag is $30 to $100 and second bag is $40 to $100. Overweight bags are $25 to $100. A $2 surcharge will be tacked on to existing baggage fees from December 18 through January 5.

United Airlines

Fees: Carry-on is free; first checked bag $25 and second is $35. Overweight bags are $100 to $200.

US Airways

Fees: Carry-on is free; first checked bag $25 and second is $35. Overweight bags are $100 to $200.

Virgin America

Fees: Carry-on is free; first checked bag is $25 and second bag is $25. Overweight bags are $50 to $100.

– written by Brittany Chrusciel

Just when you might be tempted to start tuning out those boring in-flight safety videos, Air New Zealand has come out with what it’s calling “The Most Epic Safety Video Ever Made” — and it’s hard to argue with the title. The new video was shot to celebrate the final movie in the “Hobbit” trilogy, filmed in New Zealand and slated to debut in theaters on December 17.

The video features elves, dwarves, wizards, orcs and even Elijah Wood, who played the most famous hobbit of all in the blockbuster “Lord of the Rings” trilogy. But the true star of the show may just be New Zealand’s sweeping landscapes, which leave no doubt as to why the country was chosen to play Middle-earth.

Check out the video below:



Not ready to leave Middle-earth? Check out Air New Zealand’s previous Tolkien-themed safety video.

More fun in-flight videos:
Betty White Stars in Latest Air New Zealand Safety Video
Bear “Man vs. Wild” Grylls Takes On In-Flight Safety
Richard Simmons Sweats to a New Flight Safety Video

– written by Sarah Schlichter

a row of airplane seatsThings in the United States are generally bigger than in the rest of the world. Cars are bigger, meal portions larger; in general, everything is supersized. Except when it comes to airplane legroom.

Anyone who has recently flown in economy on a U.S.-based airline is painfully aware of the lack of space between one seat and the next — both next to you as well as in front of you. At just 5′ 2″ I often feel cramped and squished into my seat. Putting my bag underneath the seat in front of me makes it even worse, robbing me of what little room I have to stretch my legs.

This lack of space is pervasive on U.S.-based airlines. So when CN Traveler published an article called “Which Airline Has the Most Legroom? A Complete Guide” my attention was piqued. Could I discover which of the major airlines I use have the most legroom? Even if it meant driving the extra hour to JFK airport rather than Newark, I’d do it for an extra inch of space!

Get the Best Airplane Seat

Reading the article brought good and bad news.

The bad news: Unless I’m prepared to move to Canada, I’m just going to have to get used to less legroom. Air Canada offers the largest pitch (the distance from the headrest of one seat to the headrest behind it) range of all the airlines, coming in at 29 to35 inches. JetBlue is actually better; even though the maximum amount of legroom you’ll find on a JetBlue plane is slightly smaller (34 inches), the minimum amount of legroom is 32 inches. Unfortunately, JetBlue only flies to a small percentage of the destinations I typically fly to.

The good news is that United (my Newark-based airline) and Delta rank third in terms of seat pitch. Both provide anywhere from 31 to 33 inches of legroom. American and US Airways planes provide slightly less at 31 to 32 inches of legroom.

The disparity was apparent to me even in “upgraded” seats on two recent flights: one a transpacific flight to Tokyo in a United Economy Plus seat and the second a transatlantic flight to the U.K. in an American Airlines Cabin Extra seat. I don’t have the actual measurements, but I can assure you the difference was clearly felt.

Air Canada and JetBlue also can provide the most seat width, though some Air Canada planes actually offer the narrowest seats, as well. Seats on United, Delta, American and US Airways are all the same width, but are also beat out by AirTran, Hawaiian and Allegiant.

Surviving the Middle Seat

At the opposite end of the spectrum, predictably, Spirit Airlines is the stingiest when it comes to legroom. But more surprising, Southwest planes are narrowest.

For now, I can only hope United keeps its seats the way they are. That way, I know I’m close to getting the most legroom available in the U.S. (with Delta), even if it’s only an extra inch. And when the opportunity arises, JetBlue here I come.

How important is legroom to you? Would you drive to an airport further away if it meant getting a bigger seat?

– written by Dori Saltzman

airplane seatsTwo United Airlines passengers got one heck of a time-out on Sunday when an argument over a few inches of space escalated, leading to the rerouting of their plane.

According to the Associated Press, the fight began when an unnamed male passenger attached a Knee Defender — an apparatus that clips onto your tray table to prevent the person in front of you from reclining — to his seat so he could use his laptop uninterrupted. Although United Airlines has banned the gadget on its flights, the passenger refused to put it away when asked by members of the cabin crew, prompting the unnamed woman in front of him to throw a cup of water in his direction.

At that point, the Denver-bound flight, which departed from Newark earlier that day, was only halfway to its destination when the pilot made an unscheduled landing at Chicago’s O’Hare Airport to have both passengers removed.

Although police met the plane when it landed and questioned both passengers, it was deemed to be a customer service issue, and no arrests were made.

The kicker here, though, is that both passengers were sitting in the plane’s Economy Plus section, which already offers more legroom than standard economy seats to begin with.

The Etiquette of Seat Backs and Elbow Room

So what do our readers think about space and whether fliers are entitled to it?

“As tight as seats are getting, they should not recline,” says Julie Reiss Justice on Facebook. “I have had my iPad smashed from a seat reclining quickly … I personally will not recline.”

Tom Vertrees agrees that space is limited, but comes to the opposite conclusion: “Airlines shouldn’t squeeze seats so close together in the first place. If the seat reclines then it should be allowed.”

And Joshua Senzer wonders why the situation escalated so far in the first place: “The device is banned by United, the carrier in question. The fact that the individual failed to comply with [flight attendant] requests to remove it is telling in regards to those who would rather use something like this than simply attempt communication with another human … just my .02.”

10 Annoying Habits of Our Fellow Travelers

What do you think? Is it rude for passengers to recline their seats? Should the use of devices like Knee Defender be allowed? Leave your comments below.

– written by Ashley Kosciolek

puppies and kittens are relaxing to nervous fliersPills, booze, loud music, deep breathing — these are some of the desperate methods employed by the nervous flier to get through takeoff, landing and every bump in between. But one airline is encouraging a remedy that is a tad more … wholesome: puppies and kittens.

Starting this September, British Airways will air “Paws and Relax,” an in-flight channel available on long-haul flights that showcases cute and cuddly domestic animals. As reported by the Telegraph, the programs will include “Simon’s Cat” — an animated series about a man and his cat; “The Secret Life of Cats,” a popular BBC documentary about cat cams; and “America’s Cutest Dog” (think Animal Planet’s “Too Cute! Puppies”).

9 Up-Close Animal Encounters

The channel also features cameos from residents of Battersea Dogs & Cats Home, the U.K.’s oldest home for dogs and cats, located in London.

British Airways believes the new pet programming will “enhance the wellbeing of customers,” in addition to being just plain endearing. If viral cat videos on the Internet have taught us anything, it’s that people love watching them.

If, somehow, animals aren’t your thing (or you’ve seen every episode on repeat), then switch over to the “Slow TV” channel, which features footage from a continuous, seven-hour train ride from Oslo to Bergen. (Potentially a better sleep aid than Xanax.)

Which in-flight channel do you hope they have on your next flight?

How to Cope with Fear of Flying

– written by Brittany Chrusciel

airport baggage claimBy next year, there may only be one airline in the U.S. that lets fliers check a bag for free.

While both JetBlue and Southwest currently allow travelers to bring aboard a complimentary checked bag (Southwest even lets you have two!), Bloomberg reports that JetBlue is looking into overhauling its ticket pricing structure, which will likely lead to a few extra fees for those who pay the cheapest possible fare.

According to Bloomberg, the airline plans to create multiple fare classes, some of which would include a free bag and/or other services. Fliers could pay a higher rate for a more inclusive fare, or pony up for their checked bag if they elect the cheapest available fare. The changes are expected to take effect within the first six months of 2015.

This sort of bundling isn’t new. Frontier Airlines and Air Canada are among the carriers that currently offer multiple fare options when booking. Frontier’s Classic Plus fares are fully refundable and include a free checked bag, extra legroom and a beverage, while its bare-bones Economy fares are cheaper and include none of the above. Air Canada offers Tango, Flex and Latitude fares, each of which comes with different benefits (or lack thereof) such as waived change fees, priority check-in and standby privileges. (Worth noting: In all three of Air Canada’s fare classes you’ll have to pay for checked bags.)

How to Hack Your Way to a Cheaper Airfare

Naturally, JetBlue’s proposed changes are all about money; Bloomberg reports that the airline’s profits trail those of its competitors. I know airlines aren’t charities and they need to make a buck, but it’s still a bummer for those of us who appreciate companies that don’t try to nickel and dime us.

Will you still fly JetBlue if these changes go into effect?

– written by Sarah Schlichter

complaintsSpirit Airlines’ wacky new marketing campaign encourages you to hate on them. The ironic thing is that I never had an issue with Spirit until I tested out their Hate Thousand Miles campaign.

Log onto HateThousandMiles.com and you’re greeted by an assaulting yellow screen and an intimidating blonde woman hurling expletives into a cartoon cloud. The video is something you would see on a comedy site like Funny or Die — a man strums a guitar while the blonde woman explains the campaign and encourages one and all to hate on any airline of their choice. They then go on to share some laughable tweet-length complaints about Spirit in the “spirit” of fun and humility. All you have to do is complain, and you will receive 8,000 FREE SPIRIT frequent flier miles within 10 days. You start to think, “Hey, what’s the catch?”

I don’t have much experience with Spirit, but inspired by my recent carry-on conundrum I took the bait of a potentially free flight and vented about the now-uselessness of my carry-on in 140 characters. The first catch is the required fields — the very first of which takes your email, home address and phone number for a free account with Spirit. There’s already enough information about me floating in the Internet ether, so fair enough.

Now equipped with a member number, I submitted the grievance and was greeted by a few expected pages of terms and conditions. Spirit can modify or terminate the program at any time, flight cancellations won’t be credited, I can unsubscribe thusly, yadda yadda. I accepted my fate, still holding out hope for a flight to anywhere (okay, somewhere). Spirit congratulated me for getting my beef with an airline off my chest, and ensured that within 10 days I would receive an email with my miles.

10 Ways Air Travel Has Gone Downhill

I started dreaming about all the places 8,000 miles could bring me from New Jersey. After much investigation I found a chart that explains which destinations I’d be eligible for. Standard flights are out to any region — those start at 10,000 miles. But an array of “off-peak” journeys in regions one through three (up to 24,999 physical miles) came in at 2,500, 5,000 and 7,500 FREE SPIRIT miles. Perfect!

Perfect until I realized I had no idea exactly what qualifies as “off-peak”… and still haven’t had any luck finding it (if you do, let me know). In theory, the nearby Philadelphia airport could whisk me to all but two locations on the chart during off-peak times. I headed back to the terms and conditions for any semblance of sense and I came across an unwelcome surprise: “For members redeeming Off-Peak awards, the Award Redemption Fee must be paid with a Spirit MasterCard.”

Wait, what redemption fee? I don’t even have a MasterCard.

“Members will need a credit card at time of booking and are responsible for paying any and all applicable taxes and fees (including, but not limited to: Customs, inspection, immigration, security, agriculture, facility and departure/arrival charges, any administrative fees and the September 11th U.S. Security Fee of up to $10 USD roundtrip).” Okay, I can handle $10, but how much is all that other stuff? I couldn’t pay it anyway because I don’t have the right card.

In the end, I giggled at the crude comments in the video, I submitted my complaint, I bought into the hype — but if your campaign is to be transparent about what your airline is offering customers, perhaps the same standard should also apply to your campaign.

5 Things You Shouldn’t Wear on a Plane

– written by Brittany Chrusciel

Remember being a kid and wearing those mood rings that changed color based on how you were feeling? British Airways is taking that concept to the next level with its new “happiness blanket,” which uses neurosensors and fiber optics to read and display a wearer’s mood.

CNN reports that the blanket, which is currently being tested in first class on select flights, turns blue when the wearer is relaxed and red if the wearer is tense. You can see it in action below:


Why does an airline need to know your mood? Per CNN, British Airways hopes that keeping track of fliers’ emotional states can help the airline optimize different aspects of the in-flight experience such as the brightness of the cabin lighting and the timing of meals. A laudable goal, but I’d argue that these aspects of a flight are the least of the airlines’ customer service issues these days. What about adding more legroom, cutting baggage fees or letting us change our tickets without paying a fortune?

Personally, I’m glad this is just a test for data collection; I’d rather not have my emotional state on display for all my fellow passengers to see. Here’s hoping that one of these days an airline comes out with a magical blanket that actually brings happiness instead of just measuring it — that would be something we could all smile about.

The IndependentTraveler.com Airport Scavenger Hunt
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– written by Sarah Schlichter