This post is part of our “Airlines Behaving Badly” series, which chronicles the oft-wicked ways of the air travel industry.
Spirit Airlines wants your help. Proving that there’s more than one way to view just about everything, Spirit is asking consumers to pressure their government representatives to end consumer protections.
Spirit Airlines has been having a rather public hissy fit, ever since the Department of Transportation’s (DOT) new regulations took effect last week that require airlines and ticket agents to include all mandatory taxes and fees in their advertised airfares, and to disclose baggage fees.
Some airlines complained; most just changed their advertised prices to include taxes and fees and also changed the asterisk next to the airfares to reflect that change. Consumers now know the actual price of their purchase, just as they do when they buy a gallon of gasoline or a pack of cigarettes.
Spirit, however, dug in its heels. Perhaps distracted by its campaign to overturn the regulations, the airline simply didn’t advertise prices on its site for several days. The dollar signs and asterisks were still there, just no numbers. Instead, Spirit.com greets prospective passengers with a bold warning graphic next to the statement: “New government regulations require us to HIDE taxes in your fares. More info here.”
Clicking on “more info” takes you to a “say no to hidden taxes!” petition with links to representatives and senators. In the appeal, Spirit claims that by “hiding” taxes in airfare, the government can then “quietly increase their taxes.” And as “the transparency leader and most consumer-friendly airline,” Spirit doesn’t support the new DOT regs and asks consumers to help “stop this injustice.”
Yet the DOT’s mandate to show actual costs isn’t what really got Spirit’s knickers in a knot. The new regs also allow consumers to hold a reservation without payment or cancel a booking without penalty for 24 hours — provided the reservation is made one week or more prior to the departure date. In a press release dated January 31, 2012, Spirit posits that the new regulations regarding the 24-hour hold and no cancellation penalties will result in “unintended consequences” and cost consumers “millions” by forcing the airline to hold seat inventory for those who may not pay for it, leading to unfilled seats, and, somehow, lost American jobs. Spirit maintains that the 24-hour hold rule is consumer-friendly, “but comes at a cost all must bear.” And when Spirit says “all” it apparently means its customers.
Despite the fact that the new rules have only been in effect for a week and it’s unlikely there is hard data yet on costs to the airlines, Spirit is being proactive and has introduced the “DOTUC (Department of Transportation Unintended Consequences) fee,” a $2 each-way surcharge on the consumer.
When we tried booking a flight on Spirit, we did not see this fee listed with the rest of the taxes and fees. (Perhaps because it’s not a government-mandated fee, Spirit doesn’t have to disclose it?) Ironically, of all the extra charges that applied to our ticket, the highest by far was Spirit’s own “Passenger Usage Fee,” which you can only avoid by purchasing your ticket at the airport.
Gotta love such a consumer-friendly airline.
— written by Jodi Thompson