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airlines behaving badlyThis post is part of our “Airlines Behaving Badly” series, which chronicles the oft-wicked ways of the air travel industry.

Spirit Airlines wants your help. Proving that there’s more than one way to view just about everything, Spirit is asking consumers to pressure their government representatives to end consumer protections.

Spirit Airlines has been having a rather public hissy fit, ever since the Department of Transportation’s (DOT) new regulations took effect last week that require airlines and ticket agents to include all mandatory taxes and fees in their advertised airfares, and to disclose baggage fees.

Some airlines complained; most just changed their advertised prices to include taxes and fees and also changed the asterisk next to the airfares to reflect that change. Consumers now know the actual price of their purchase, just as they do when they buy a gallon of gasoline or a pack of cigarettes.

Spirit, however, dug in its heels. Perhaps distracted by its campaign to overturn the regulations, the airline simply didn’t advertise prices on its site for several days. The dollar signs and asterisks were still there, just no numbers. Instead, Spirit.com greets prospective passengers with a bold warning graphic next to the statement: “New government regulations require us to HIDE taxes in your fares. More info here.”

warning graphic

Clicking on “more info” takes you to a “say no to hidden taxes!” petition with links to representatives and senators. In the appeal, Spirit claims that by “hiding” taxes in airfare, the government can then “quietly increase their taxes.” And as “the transparency leader and most consumer-friendly airline,” Spirit doesn’t support the new DOT regs and asks consumers to help “stop this injustice.”

Yet the DOT’s mandate to show actual costs isn’t what really got Spirit’s knickers in a knot. The new regs also allow consumers to hold a reservation without payment or cancel a booking without penalty for 24 hours — provided the reservation is made one week or more prior to the departure date. In a press release dated January 31, 2012, Spirit posits that the new regulations regarding the 24-hour hold and no cancellation penalties will result in “unintended consequences” and cost consumers “millions” by forcing the airline to hold seat inventory for those who may not pay for it, leading to unfilled seats, and, somehow, lost American jobs. Spirit maintains that the 24-hour hold rule is consumer-friendly, “but comes at a cost all must bear.” And when Spirit says “all” it apparently means its customers.

Despite the fact that the new rules have only been in effect for a week and it’s unlikely there is hard data yet on costs to the airlines, Spirit is being proactive and has introduced the “DOTUC (Department of Transportation Unintended Consequences) fee,” a $2 each-way surcharge on the consumer.

When we tried booking a flight on Spirit, we did not see this fee listed with the rest of the taxes and fees. (Perhaps because it’s not a government-mandated fee, Spirit doesn’t have to disclose it?) Ironically, of all the extra charges that applied to our ticket, the highest by far was Spirit’s own “Passenger Usage Fee,” which you can only avoid by purchasing your ticket at the airport.

passenger usage fees

Gotta love such a consumer-friendly airline.

— written by Jodi Thompson

airlines behaving badlyThis post is the first in a new series called “Airlines Behaving Badly,” which will chronicle the oft-wicked ways of the air travel industry.

“This is an emergency announcement. We may shortly need to make an emergency landing on water.”

Not what you want to hear at 3 in the morning, cruising about 35,000 feet above the North Sea. But that is exactly what happened to some 275 passengers aboard a British Airways flight from Miami to London Heathrow on Friday night, according to Britain’s Daily Telegraph.

As expected, the passengers — many of whom were awakened by the calm female voice on the automated announcement — panicked. Fortunately, they didn’t have much time to work up a frenzy as the cabin crew quickly canceled the alert.

Oops. A flight attendant reportedly announced on the public address system about 30 seconds later that the message was played by mistake.

Readers’ Worst Airplane Horror Stories

In August 2010, that same terrifying message was accidently played aboard a British Airways flight from London to Hong Kong. If it’s that easy to release the beast, perhaps it’s time to jettison it.

Should the need arise for such a message, just let the flight attendant scream into the mike: “We’re going to die! We’re going to die!”

The response would likely be the same. Well, not exactly the same, but passenger reaction might well be just as terrified.

The plane landed without incident on Saturday, and British Airways issued an immediate apology to the passengers, although some complained that the airline had trivialized their fear.

The Daily Telegraph reported that a passenger said he couldn’t think of anything worse than being told your plane’s about to crash. Hmm, can you?

— written by Jodi Thompson