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airport plane gateThe customer is always right, right? Wrong. Last week the U.S. Supreme Court unanimously ruled in favor of Northwest Airlines’ right to revoke loyalty program privileges to a passenger who complained too often, according to ABC News.

The passenger, Rabbi S. Binyomin Ginsberg, filed a class action suit in 2009 after he was removed from WorldPerks, the airline’s frequent flier program. He claimed the measure was to remove high-mileage passengers in the face of a pending merger with Delta Air Lines, and sought $5 million plus a restored WorldPerks status and prohibition of any future revocations of his status, according to Consumerist.

Northwest refuted the claim, pointing to a provision of the mileage program’s terms that gives the airline the right to cancel members’ accounts for abuse. The airline reported that Ginsberg complained 24 times in a seven-month period, including nine instances of delayed luggage arrival. All told, Northwest paid Ginsberg $1,925 in travel credit vouchers, 78,500 bonus miles, a voucher for his son and $491 in cash reimbursements, before pulling the plug on his account.

7 Mistakes to Avoid When Booking a Flight

Justice Samuel Alito ruled based upon the Airline Deregulation Act, which prohibits parties from bringing forward state-level claims dealing with the price, route or service of an air carrier. Justice Alito noted that travelers can still take their complaints to the U.S. Department of Transportation or choose a different frequent flier program if they’re unhappy with an airline’s treatment.

“We think [the ruling] harms consumers by giving airlines greater freedom to act in bad faith in performing their contracts with consumers,” said Ginsberg’s attorney Adina Rosenbaum of the consumer advocacy group Public Citizen.

We don’t often side with the airlines here at IndependentTraveler.com, but in this case I think the ruling is fair. A line needs to be drawn for any rewards program because there are always going to be people who take advantage of a generous offer. Holding an airline accountable to high standards is one thing, but ultimately it’s a business that needs to act in its own best interests.

Does Your Flight Attendant Hate You?

What’s your take? Would you side with the airlines’ right to protect themselves against excessive claims for compensation, or does this ruling give them too much power?

written by Brittany Chrusciel

cell phone smartphone train womanIt may not have been as historically significant as Neil Armstrong transmitting the message “One small step for man,” but last Friday, when I texted my husband “Just landed” from the runway at Schiphol Airport in Amsterdam for free, it felt like the dawn of a new era.

Since then I’ve been channeling my inner Millennial, texting and uploading photos to Facebook several times a day. That’s just how you roll when you’ve got unlimited global text messaging in more than 100 countries, plus unlimited (albeit slowed-down) Internet as part of your standard cell phone plan.

The plan I’m referring to is T-Mobile’s Simple Choice option, which debuted last November. It comes with free mobile data, free text messaging and low-cost voice calls in about 115 countries. Knowing I was going to be traveling to Europe soon, I switched from my previous T-Mobile plan to this one about a month ago. The Simple Choice Plan starts at $50 a month.

While I’ve always taken advantage of free Wi-Fi hotspots while traveling, I was thrilled at the idea of being able to stay connected all the time at no extra cost. I’ve never been the kind of person who thrives on being disconnected!

9 Things to Do When No One Speaks English

In terms of text messaging, the deal is just as advertised. I’ve been texting my husband, parents, friends and coworkers, holding multi-text conversations and sending photos since the moment I landed. The Internet, on the other hand, has been spottier. In general the Internet is available at 3G speeds, which isn’t bad, but when you’re used to 4G LTE, it sometimes feels like it’s crawling. And I’ve found myself in more than one blind spot. Nevertheless, I’ve managed to upload photos to Facebook multiple times, check railway schedules when I needed to and keep up to date with Yahoo! News. For those who insist on higher speeds, T-Mobile does offer for-fee upgrade packages.

The Simple Choice Plan also provides low-cost calling options. Here in the Netherlands, for instance, it will cost me 20 cents a minute to call home, which isn’t half bad. But even better, by hooking up to any Wi-Fi I can find (free, of course!) and then turning on my Wi-Fi calling option, I can call home without spending a dime.

11 Ways to Prevent Identity Theft While Traveling

I’ve traveled all over the world throughout my adult life, and I’ve always hated the feeling of separation from the people I love. For the first time, I’ve been reaching out while traveling as casually as I do when I’m at home. If it was a small world before, free texting and Internet and low-cost voice calling have shrunk it even further. If that’s not one giant leap for mankind, I don’t know what is.

–written by Dori Saltzman

Today’s post is part of a weekly series called “Travel Toss-Up,” in which we ask you to take your pick between two amazing travel experiences.

This week’s toss-up offers a choice of two experiences on the water.

Would you rather…

… stay in an overwater bungalow in the Maldives, or …

overwater bungalow maldives



… explore the Mediterranean coast from a private yacht?

yacht mallorca spain


Think “overwater bungalows” and you probably think of French Polynesia, but the remote Maldives Islands also have their share of these luxe accommodations, hovering over the warm waters of the Indian Ocean. In between diving and swimming, you can visit traditional villages and even join the locals on a night fishing excursion before retreating back to your bungalow. If sailing along the Mediterranean coast is more your speed, you can charter a yacht through companies such as AquaCruise, Sunsail or Yachting Partners International. Potential destinations include Spain, France, Greece, Croatia, Italy and more.

Vote for your preference in the comments below!

– written by Sarah Schlichter

Today’s puzzle was submitted by IndependentTraveler.com reader Caprice Kutz! Here’s her description of how it works:

Within each sentence is hidden the name of a U.S. state capital. After you figure out No. 1, the second answer will be the capital of another state that is near the one in the prior answer.

In the example below, the answer is the city of Reno (not a capital).

Example: We aRE NO longer living there.

Ready to give it a try? Find the U.S. state capitals hidden in the following six sentences, and post your answers in the comments below. You have until Monday, April 7, at 11:59 p.m. ET to post your response. We’ll keep all comments private until then. On Tuesday morning we’ll reveal the answers and choose one winner at random to receive an IndependentTraveler.com travel mug. Note: Although all are welcome to play, we can only ship prizes to the Continental U.S.

Editor’s Note: This contest has ended. The winner is Betty, who correctly identified all six cities. (See the answers in the puzzle below.) Betty has won an IndependentTraveler.com travel mug. Congratulations! Stay tuned for more chances to win.

1. Beers, ale, malt — all are found in breweries. (Answer: Salem)

2. The Lena sisters were looking forward to their trip to Ireland. (Answer: Helena)

3. The young couple took a walk on the pier, regardless of the fact that it was closed. (Answer: Pierre)

4. President Lincoln gladly signed the Emancipation Proclamation. (Answer: Lincoln)

5. Because the monkey had hidden very well, the zoo visitors did not get to see him that day. (Answer: Denver)

6. Santa fell down the chimney and broke his leg. (Answer: Santa Fe)

–written by Caprice Kutz

airplane seatsMany consider spring a time for renewal — birds are chirping, flowers are blooming and people are getting married in droves. But just because winter is over and spring is on its way, doesn’t mean we immediately feel like singing “Here Comes the Sun.” What better cure than travel for what ails you? These five suggestions might be the change of pace you need to get chirping, blooming and falling in love with the season.

 

I’m Still Cold — For many of us, this winter was a brutal one and is still hanging tight. If the upwards motion of your thermometer is moving at a painstaking pace, jump-start your sun worship with some solar energy. The prospect of being stuck at a warm-weather resort during spring break is a scary one, so consider less conventional locations to heat you up. Post-Carnival, many South American capitals experience a dip in tourism. Lucky for us, weather is still pleasant in March and April (average highs in the 70s to 80s) and prices are cheaper in cities like Lima, Cartagena, San Jose, Santiago, Buenos Aires and Rio de Janeiro. If you’re looking for something a bit farther, try a number of hot (literally and figuratively) Southeast Asian destinations including Chiang Mai, Goa and Luang Prabang in Laos; temperatures get into the 90s, but evenings are cooler and your money will go much farther in this region. If you’re looking to venture closer to the states, Mexico City offers equal respite from frozen precipitation and partygoers.
 
Slideshow: 10 Best Peru Experiences
 
I’m Tired — Like jet lag, but seasonal, post-hibernation sloth might take an adjustment period. To transition you from your winter cocoon into a spring butterfly, why not retreat for some vernal rejuvenation? From the spa keystone of Canyon Ranch in Tucson, Arizona or Lenox, Massachusetts to a hotel in Paris that offers rooms specializing in a sleep-inducing atmosphere, why not splurge on some beauty rest? Helping you catch Zzzs has become an industry trend, according to a recent New York Times article.
 
I Haven’t Moved in Months — The New Year brings resolutions, but it also brings inevitable excuses: It’s dark out too early, it’s cold, I’m swamped with work, I just want to curl up into a ball and marathon everything ever broadcast on television. A new season is stimulus to step outdoors and renew your self-promises, and why not kick-start the process with an entire change of scenery? Plenty of walking, biking and other generally active tours will motivate you into movement with ample sightseeing and rewarding rest breaks. Not every active tour moves at a breakneck speed; Access Trips offers biking trips at beginner to intermediate levels, and tour companies like G Adventures allow you to sort through vacation packages by travel style and physical level. Destinations wrap the globe and feature Costa Rica, Turkey and the Outback.
 
Slideshow: 11 Best Australia Experiences
 
I Miss Holidays — Sure, we had Thesaurus Day (January 18) and National Earmuff Day (March 13), but they lacked the hoopla of the major winter holidays. This lull in festive food-stuffing and paid time off can be a bummer, so travel somewhere that’s celebrating something! Tourism Week (March/April) has replaced Holy Week in Uruguay, as a country with no official religion. As for a devoutly religious country, Italy always seems to be celebrating a saint’s day — The Feast of St. Mark takes place on April 25 in Venice, and features boat races with gondoliers. Same goes for India — days of religious observance pepper the calendar throughout the year, with many taking place in April. The city of Brasov, in Romania, officially welcomes spring with Junii (Feast of Youth) — including an elaborate horseback parade and weeklong feast around the Easter holiday season. You can even ring in the first day of summer, in April; it takes place on April 24 in Iceland.
 
Slideshow: 12 International Foods to Try Before You Die
 
I Miss Winter — This phrase may fall on deaf ears, but some people actually like winter — to the point where they want more than a few months of it. If you can’t get enough of the frozen wonderland, and don’t plan on visiting either of the poles, then perhaps the Antarctic Experience at museums in either London or New Zealand will satisfy the need for extreme wintry conditions. Outside of an artificial experience, you’ll be hard-pressed to find a traditional winter in spring in the northern hemisphere or fall in the southern hemisphere. Still, plenty of places in the world experience snow in April, and Scandinavia is one of them. Ski resorts thrive into spring in Norway, Sweden and Greenland, but mainly in high-altitude mountainous regions. As a bonus, the aurora borealis can still be witnessed throughout the month of April.
 
– written by Brittany Chrusciel

airplane seatsWhether we acknowledge it or not, most of us have rituals when we fly. Some people pack their carry-ons the same way each time, while others know exactly where to buy that perfect airport breakfast sandwich — and how much time they’ll need to get it before boarding.

My own rituals center around one goal: scoring an exit row aisle seat every time (preferably without paying some sort of extra fee). When I’m sitting in “my seat” — 9C or 9D, depending on the airline and type of plane — all is well in my world. Any annoyances incurred before this point fall away and I’m ready for wheels up.

My husband has an even stronger attachment to the exit aisles. At 6-foot-5, he feels that the extra legroom isn’t a comfort; it’s a necessity — and he too will do everything he can to make sure it’s his. Being an elite flier helps, but he’s not above asking the gate agent to take pity on him to avoid an extra charge (usually after one look at his tall frame, they are happy to oblige).

Exit rows aren’t the only desirable seats, of course. My sister doesn’t care if she’s in an aisle or window, as long as she’s near the front of the plane when it lands (a cross-country flight stuck in what’s generally regarded as the worst seat on the plane — the non-reclining row in front of the bathroom — scarred her for life). And some editors here at Independent Traveler insist on a window seat so they can get the first glimpse of their destination upon arriving.

How to Get the Best Airplane Seat

How do you find “your” seat if you aren’t a frequent flier? I’m a big fan of SeatGuru.com (owned by our parent company, TripAdvisor), which shows you exactly which seats on a particular airline or plane are considered “best.” It’s an essential resource, particularly if you’re flying long-haul on an airline that’s unfamiliar to you.

At the risk of sounding obvious, it’s also important to choose your seat when you book. Not all airlines require you to do this, so it’s important to take your time during booking and not rush the process. Don’t forget to enter your frequent flier number, even if you’re a long way from elite! Loyalty can get you noticed.

But if you’re stuck in a bad seat at booking, don’t despair. You still have several chances to change your luck. The first one comes when you check in online; be one of the first (most flights open for check-in 24 hours in advance) and you might grab a prime location that hasn’t been snatched up by an elite.

Finally, when you’re at the airport, you can ask for changes in two different spots: at the counter when you check in and at the gate. Remember to stay polite and respectful with your requests; good manners go a long way these days.

Surviving the Middle Seat

Once you’re on the plane, you can still make your experience better, even if your seat isn’t the best. While few flight attendants have the power to upgrade you, they can make your life a little easier — and I’ve received free drinks just for being understanding and amenable.

– written by Chris Gray Faust

Editor’s Note: IndependentTraveler.com is published by The Independent Traveler, Inc., a subsidiary of TripAdvisor, Inc., which also owns SeatGuru.com.

Today’s post is part of a weekly series called “Travel Toss-Up,” in which we ask you to take your pick between two amazing travel experiences.

This week’s toss-up offers a choice of two lush green landscapes.

Would you rather…

… soak in tropical hot springs in Costa Rica, or …

hot springs waterfall costa rica



… explore Bali’s verdant rice terraces?

rice field bali indonesia


As Elissa Leibowitz Poma writes in 12 Best Costa Rica Experiences, “Given its volcanic landscape, Costa Rica has quite a few natural hot springs and mud pools. Most are open to the public; independent travelers visiting small towns should ask around about hot springs on private property that you can get permission to access with a sweet smile and small ‘donation.’” In Bali, the rice terraces climbing the green hills make for striking photo ops. Some of the most beautiful are near the village of Tegallalang.

Vote for your preference in the comments below!

– written by Sarah Schlichter

This Friday’s challenge is a photo of an unidentified place somewhere in the world. Can you tell us where the photo was taken? Leave your guess in the comments below — and check back on Tuesday to see if you were right!

dragon, tiger, pagodas



Hint: This island’s distinctive pagodas reflect traditional culture but were built in the 20th century.

Enter your guess in the comments below. You have until Monday, March 31, at 11:59 p.m. ET to post your response. We’ll keep all comments private until then. On Tuesday morning we’ll choose one winner at random to receive an IndependentTraveler.com travel mug. Note: Although all are welcome to play, we can only ship prizes to the Continental U.S.

Editor’s Note: This contest has ended. The winner is Tricia, who correctly guessed that this week’s mystery location was the Dragon and Tiger Pagodas in Kaohshiung, Taiwan. Tricia has won an IndependentTraveler.com travel mug. Congratulations! Stay tuned for more chances to win.

– written by Brittany Chrusciel

There’s something about train travel that just feels romantic. You’re not behind the wheel; you’re not in a middle seat at high altitude; you’re simply coasting along with an oftentimes sweeping view. This form of travel lends itself well to getting lost in thought, so why not use it to do something memorable? Here are three ways to turn your next rendezvous with the rails into more than just an ordinary journey.

Write the Next Great American Novel
girl, train, thinking

Have you ever wished for a prestigious writer’s residency? Well, how about one onboard a train? The #AmtrakResidency program, sponsored by Amtrak, is calling all writers to submit their applications for a multi-day writing residency aboard one of the railroad’s domestic trains. Free of charge, the program is in part marketing for the train line, but it’s also a fantastic chance to use our nation’s passing landscapes to inspire poems, prose or even tweets. Applications are accepted on a rolling basis through March 2015. According to the site, “A passion for writing and an aspiration to travel with Amtrak for inspiration are the sole criteria for selection. Both emerging and established writers will be considered.”

Travel Back to the ’20s with National Geographic
train, spain, El Transcantabrico Gran Lujo

El Transcantabrico Gran Lujo is a private train with original British Pullman cars refurbished from the 1920s. Serving the northern coast of Spain, the line is frequently chartered by National Geographic for rail journeys through the scenic region. Your expedition includes the tips of a professional photographer and a special excursion through the wine region with a one-night stay at Parador Hostal Dos Reis Catolicos, which claims to be the oldest hotel in the world. Suites onboard the train include a queen bed, living room, large windows, private bathroom with a shower, hydro sauna, and steam bath. Watch Basque country pass by your window as you chat with onboard National Geographic experts.

Relive a Wes Anderson Film in India
train, india, darjeeling, himalayan, railway

Director Wes Anderson’s newest film, “The Grand Budapest Hotel,” features many scenes onboard a train in a fictional faux-European region called the Republic of Zubrowka. But another one of his films, “The Darjeeling Limited,” was inspired by a very real train line: the Darjeeling Himalayan Railway. Train travel in India is a microcosm of the whole country: crowded, chaotic, unpredictable, impressive and a feast for the senses. The railway is a UNESCO World Heritage Site, and the beauty of the countryside is just as apparent on screen, during sibling spats, and off. Whether you’re three brothers on a cinematic journey for closure, or just along for the ride, this train trip is bound to bring a plot twist.

Slideshow: The World’s Most Spectacular Train Trips

El Transcantabrico Gran Lujo photo used and shared under the following license: Creative Commons Attribution-ShareAlike 2.0. Original photo copyright Flickr user Simon Pielow.

– written by Brittany Chrusciel

Each month, we’ll highlight one new trip review submitted by an IndependentTraveler.com reader. If your review is featured, you’ll win an IndependentTraveler.com logo item!

lubeck germanyIn this month’s featured review, reader Lyn Hargreave describes a journey in which she aimed to experience Germany “as a traveler, not a tourist.”

She accomplished that through a cultural exchange organization called Friendship Force International: “Every night, we were treated to dinner in different homes, as we were previously during our stay near Hamburg. Our hosts planned and showed us what we asked to see. So easy! No cars to rent, no train schedules to hassle with. The hospitality of new friends through Friendship Force International made this a warm and very personal experience. We now look forward to welcoming these new friends to our homes next year.”

Read the rest of Lyn’s review here: Germany Up Close and Personal. Lyn has won an IndependentTraveler.com duffel bag!

Feeling inspired? Write your own trip review!

– written by Sarah Schlichter