Matt Dimmer had just relocated to Los Angeles when his father, living in Michigan, was diagnosed with terminal pancreatic cancer. Dimmer flew back and forth frequently, spending as much time with his dad as he could.
As he made the trips, Dimmer kept thinking about others who had loved ones with cancer. He was able to afford the flights to go see his dad, but what about those who couldn’t? It pained him to think about people in that situation.
Just before his father passed away, Dimmer launched a small nonprofit organization to collect frequent flier miles from donors and to use them to book flights for cancer patients and their family members. His nonprofit, The Extra Mile, is marking its fifth anniversary this year.
IndependentTraveler.com: Tell us how The Extra Mile works.
Matt Dimmer: The premise of The Extra Mile is pretty simple. We take donated air miles and money and give them to those who cannot afford to visit loved ones terminally ill with cancer. Currently we are cancer-specific, as that is what my dad passed away from and I wanted to stay true to the nature of my inspiration.
IT: Can you tell us about some of the people you’ve helped?
MD: We’ve helped several people connect with terminally ill loved ones just before losing that individual. We’ve brought people over from Europe to the United States. We flew a 15-year-old with a rare form of brain cancer and his family to an event that was on his bucket list. And we brought a sister to her deceased brother’s funeral so that she could have one last moment with him.
IT: How does someone donate?
MD: There are two ways to donate. You can donate money directly through our website, or you can donate your accrued frequent flier miles.
Donating air miles is a bit more complicated. Because of airlines’ policies, there are fees associated with giving air miles, and the fees raise on a scale depending on the number of miles you’re looking to donate.
Let’s say you wanted to give 3,500 miles. There’s likely a set fee for that ranging from $50 to $150. If the individual donating the miles is willing to pay the fee, that makes for the easiest transaction. Otherwise, depending on the fees and amount of donated dollars in our account, I’ll offer to cover the fee in exchange for the miles. This is a bit more of a process, but has happened a few times.
The cash donations are used mostly for purchasing tickets, but some funds go to paying for taxes on donated mile flights as well as minor operating costs for the organization.
IT: How many miles have you collected in the past five years?
MD: We’ve received hundreds of thousands of miles. They usually get spent as soon as we get them as there’s always an ongoing queue of people who have reached out.
IT: It can be difficult to secure a flight using miles. Do the airlines show more flexibility in helping your recipients?
MD: Unfortunately, not really. The airlines stick to their rules, regardless of the reason for the miles being used. The most flexibility I tend to experience is the airline agent on the other end of the phone giving me a bit more time to pull all the necessary pieces together on that call so I can complete the flight.
I recently started a Change.org petition to encourage airlines to waive or lower the fees for transferring miles to someone else. I got frustrated one day and wanted to set something else in motion that would potentially get the airline’s attention.
IT: What plans do you in mind for the next five years of The Extra Mile?
MD: Within the next five years I’d love to hit a major milestone, whether that’s amassing a team of volunteers, having a corporate partnership develop or making progress with at least one airline.
IT: Since The Extra Mile started, you’ve become a father yourself. How did becoming a father change your perspective on your cause?
MD: Fatherhood is amazing. And it adds another level to the nonprofit. I can now imagine myself in my dad’s position, and all the things that I’d like to share with my sons about the time we had together. It also gives my boys something to continue, something that does good after I’m gone — a legacy started by their dad, in honor of their grandfather, that they can carry on.
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— interview conducted by Elissa Leibowitz Poma