As we learn more about how Asiana Airlines’ Flight 214′s crash landing at San Francisco Airport wasn’t as tragic as it could have been, the water cooler debate on network chat shows today is focusing on whether some airplane seats are safer than others.
Conventional wisdom has long theorized that the safest seats are in the back of the plane. And yet, as we report in How Flying Coach Could Save Your Life, studies (and airline experts) don’t necessarily agree. One study, carried out by the British Civil Aviation Authority in partnership with Greenwich University, concluded that passengers are safer in the front of the plane. But Popular Mechanics did an in-depth examination of flight crash occurrences and determined that the rear is a safer place to sit. The Discovery Channel came to a similar conclusion in Curiosity: Inside a Plane Crash, which put cameras inside a Boeing 727 as it crashed in the Sonoran Desert. (The video is worth a watch, though the scientists’ fascination and excitement as they watch the crash footage may strike some as a bit macabre in the wake of the Asiana incident.)
Clearly, there’s no one prevailing view on the safest place to sit on an aircraft, which is understandable when you realize that part of the reason studies are in conflict is that not all crashes — or airplane models — are the same. In the Asiana incident, for instance, the angle of impact severed the plane’s tail, and CNN noted that many injured passengers were seated in the rear.
Boeing’s own Web site simply says, “One seat is as safe as another, especially if you stay buckled up.”
Five Foods to Avoid Before Flying
The good news is that the aviation industry, as ABC World News Tonight reports, has made major and life-saving improvements to protect passengers during emergencies, including sturdier seats, improved flame retardancy on planes and enhanced rescue efforts. But for the moment, as the post-Asiana crash news continues to emerge — and we anxiously await updates on both the status of passengers who were injured and the cause of the crash — we can take some comfort in this, also from ABC News:
“Riding on a commercial airplane has got about the same amount of risk as riding on an escalator,” says MIT International Center for Air Transportation Director John Hansman, Jr.
Poll: Are You a Nervous Flier?
– written by Carolyn Spencer Brown
Are the days of disconnectivity at 35,000 feet numbered? They just might be as airlines respond to passengers’ growing demand for Wi-Fi in the air. Already, 38 percent of domestic flights offer the service.
Another nine percent of flights are in the midst of rolling out Wi-Fi, with most rollouts expected to be completed within 18 to 24 months, a Routehappy report revealed. Routehappy.com is a flight search Web site that incorporates information about types of seats available, onboard amenities and flier ratings into its search results.
But how do you guarantee that you’ll pick one of the 38 percent of flights with Wi-Fi when you travel? For starters, choose a Virgin America or AirTran flight if you can. The entire fleets of both airlines are fully Wi-Fi-enabled.
Airport Internet Tips
If neither of those lines is an option, look for a Delta or Southwest flight. Delta offers 3,443 domestic Wi-Fi-enabled flights (about 63 percent of the fleet) daily. The majority of Delta’s non-Wi-Fi-enabled flights are on regional jets used on flights under an hour.
Southwest offers 2,320 (about 74 percent of the fleet) Wi-Fi-enabled flights with another 800 rolling it out.
US Airways is another line to check out; it offers Wi-Fi on 1,293 domestic flights a day (a little over 40 percent of its fleet).
Lagging further behind are: American with 541 Wi-Fi-enabled flights a day and 908 rolling out; Alaska with 393 flights a day; and United Airlines, which is in the midst of rolling out Wi-Fi on 494 daily flights.
Tips for Better Wi-Fi on the Road
Where you’re flying from can also be a determining factor in whether your flight has Wi-Fi. Because Delta’s main hub is in Atlanta, you’re almost guaranteed Wi-Fi if you fly a Delta plane out of ATL.
And, certain routes, like Los Angeles-to-San Francisco, Los Angeles-to-New York and Atlanta-to-Orlando, are highly connected, with 31, 27 and 26 Wi-Fi-enabled flights offered on each route, respectively.
Another thing to look for when seeking out a Wi-Fi-enabled flight is what type of plane you’ll be flying on. Boeing 737s offer the most Wi-Fi, with 3,546 flights operating daily and another 800 in the midst of rolling it out.
How to Escape While Staying Connected
– written by Dori Saltzman
Two recent announcements from the hotel and airline industries may signal new travel trends — neither of which is particularly a good sign for consumers.
In a move reminiscent of when airlines began cutting services, a handful of hotel companies have said they will be reducing or dropping room service. According to Fox News, the New York Hilton Midtown revealed it will be getting rid of room service, replacing it with a cafeteria-style eatery. The hotel blamed a decline in demand, but will undoubtedly be saving money with the move. Another New York City hotel following suit is the Grand Hyatt 42nd Street, which reduced room service hours. Outside of New York, the Hilton Hawaiian Village eliminated room service as well.
While I’m not a frequent room service customer, I do appreciate the option … especially if I have arrived at my destination late, feel grungy and am too tired to trudge out to the hotel’s restaurant.
Hidden Hotel Fees
And it’s not like it’s a free service the hotels are eliminating. Room service is notorious for being expensive, so if customers are willing to pay, I don’t really understand why hotels can’t always have it as an option.
Fortunately, not all hotels are jumping onto the bandwagon. A Marriott International, Inc., spokeswoman told Reuters the company has no plans to eliminate room service.
Going in the other direction (at least on the face of it), United Airlines is trying to make it easier for passengers to take advantage of all the “extra” services the line offers, like additional legroom and checked bags. The airline has launched two subscription services that enable fliers to pay one fee to get access to some of the services it normally charges extra for. For instance, from $349 a year you can get “free” checked bags on every flight you take. Or, from $499 a year, you can guarantee yourself an Economy Plus seat. For either subscription, you must select the region you’ll be flying in; the more destinations you want to include, the higher the price.
The subscription service is supposed to save passengers money in the long run. But you have to fly at least 14 times (or seven round trips) in order to start saving on checked bags, assuming you’re only checking one bag in North America.
Seven Smart Ways to Bypass Baggage Fees
The exact number of flights you need to start saving on Economy Plus seats is much more vague, as the pricing of those seats varies by travel distance and when you purchase them.
So unless you’re a very frequent flier within the United States and Canada who wants to check just one bag, you’re probably not going to save a dime by taking out a subscription. Instead, United will just make more money off of you.
It seems to me that’s exactly what both of these companies are trying to do: make more money and reduce expenses by eliminating traditional customer services or continually charging more for them.
And that’s an overall trend I’m not a fan of.
– written by Dori Saltzman
Following an outpouring of opposition from flight attendants and government officials, the Transportation Security Administration recently decided to scrap its plan to allow passengers to carry small knives (of 2.36 inches or less) once again on planes — a practice that’s been prohibited since the attacks of September 11, 2001.
It got us thinking: while some travel-related policies are meant to keep us safe — like the in-cabin knife ban that has been upheld — there are others that seem to serve no purpose whatsoever for consumers. Below, we examine four of them.
Currency Conversion Charges
If you’ve ever used your credit card abroad and been hit with fees for currency conversion, you’re not alone. In some cases, the fees are a percentage of the amount charged — which can add up to a heck of a lot if you’re paying for something expensive like a hotel room. Does it really cost anything for card companies to convert the charges, or is it just one more way for them to make money?
The Best Way to Carry Money Overseas
Airport Security Shoe Removal
If I’m wearing tall, cavernous boots that could hide a bomb or stilettos so high they might double as weaponry, I understand this rule; if I’m wearing flip-flops, I don’t. But wait! The TSA is making exceptions of late. If you’re really young or really old, you can leave your shoes on. As we all know, terrorists are only between the ages of 13 and 74.
It’s a concept that’s so rigid it serves only to sell more seats on planes. Life happens, and, sure, airlines can accommodate changes … for the right price, of course. Spelled your name wrong during the booking process? Perhaps you’ll get a sympathetic ear on the phone, and you’ll be allowed to change it without too much of a hassle. Or maybe you’ll be forced to pay a change fee or, worse yet, rebook completely. But forget about simply switching the name on your companion ticket if your flaky friend decides she can’t accompany you on that expensive vacation after all.
What Not to Do at the Airport
Mandatory Extra Fees
Raise your hand if you’ve booked a hotel or a rental car for one price and been slapped with “mandatory extras” after the fact. I recently took a trip to the Dominican Republic, where the driving conditions are so perilous that I was forced to pay for insurance on my rental car, even though my insurance provider back in the U.S. had me covered. And let’s not forget about the time I went to Las Vegas with friends, only to be pummeled with a “resort fee” because — gasp! — our hotel had a pool (which, to be honest, is a standard amenity at any hotel worth its salt). Let’s get it straight: if something is “mandatory,” it’s not an “extra” — it’s part of the price.
Which travel policies do you think are silly, unfair or outdated? Post them in the comments.
– written by Ashley Kosciolek
Richard Branson, the brilliant billionaire owner of all things Virgin-branded, has been in the travel news quite a bit over the past few days, and it’s been an interesting mix of stories — good, bad and ugly.
Yesterday, Branson’s youngest stroke of travel company genius, Virgin Galactic, took a giant leap closer to its ultimate goal of space tourism when SpaceShipTwo ignited its rocket motor for the first time in mid-flight, bringing the spacecraft to a speed of Mach 1.2. With this supersonic test out of the way, Virgin Galactic anticipates making its first passenger space trips next year, according to the Los Angeles Times.
The company will offer daily trips to sub-orbital space, including about 10 minutes of zero gravitation. The price tag? $200,000. Considering Virgin Galactic has already taken 580 reservations worth about $70 million in deposits for a company that can’t yet deliver, you’ve got to give Branson credit for his genius.
But like Robert Louis Stevenson’s brilliant scientist Dr. Jekyll, Branson has not so much a darker side as an idiotic Mr. Hyde side. Sometimes he just does or says stupid things.
For instance, Virgin America recently launched a new seat-to-seat delivery service on flights. What exactly does that mean, you ask? Well, it could be a mom sitting a few rows away from her kids, having a snack box delivered to them. Or — and here’s what USA Today believes Branson has in mind with the service — it could be a passenger sending a drink to another passenger, just as he might do in a bar if he were, say, attempting to pick someone up.
Here’s how it works. Fliers find their intended recipient on a digital seat map, select an item to be delivered, swipe a credit card and then follow up with a text message using the seat-to-seat chat function.
Um, yuck. I guess if you’re happy to hear from a stranger sitting a few rows away it’s not so bad, but what if you’re totally uninterested? It’s not like you can go anywhere.
Not Branson’s most genius moment, if you ask us.
The Etiquette of Seat Backs and Elbow Room
But it gets worse.
On Sunday, Branson criticized the British Foreign Office and other Western governments for issuing warnings about terrorism in travel advisory format.
As reported by The Independent, Branson says that by warning people of the risk of attacks, governments are giving in to terrorists and harming those countries in the process. These warnings, he continued, should be discarded. Instead, Branson suggests that rather than warn people against visiting these places, people should be encouraged to participate in tourism and trade, in order to aid them. He cited a British Foreign Office bulletin about Egypt, an Australian government warning about Bali and a U.S. State Department alert on Kenya, which he said contributed to the decline in tourist numbers in these countries.
The Foreign Office soundly rejected Branson’s suggestion, saying it has a responsibility to make sure British citizens have the necessary information to make their own informed decisions.
While we understand the need to avoid needless monetary damage to a country, we have to side with the Foreign Office on this one. We’d rather know what our risks are before we make a decision, so as not to walk into a potentially hazardous situation.
Traveling in a Developing Country: 11 Dos and Don’ts
What do you think? Is Virgin Galactic a stroke of genius? Do you want someone you don’t know on a flight to be able to buy you a drink? Should governments issue travel alerts that include warnings about terrorism? Let us know below.
– written by Dori Saltzman
I have just as many gripes about airlines as the next person, and given that I’m a travel journalist, I tend to smile and nod vehemently when they’re crucified for decreasing seat sizes and charging for things like carry-on bags. But I can’t keep my mouth shut on this one.
After analyzing federal data, a group of private researchers says airline complaints from passengers increased by about 20 percent in 2012, despite more on-time flights and fewer lost bags, the Associated Press reports.
While I agree that customer complaints are bad — in an ideal world, there would be none at all — the article goes on to say this: “United Airlines had the highest consumer complaint rate of the 14 airlines included in the report, with 4.24 complaints per 100,000 passengers.” Forgive me if I sound insensitive, but is there really a reason to be terribly concerned if the worst offender generates only four complaints for every 100,000 of its passengers?
And let’s not forget this added tidbit: “That was nearly double the airline’s complaint rate the previous year.” Oh, the horror! Now four of every 100,000 United passengers are angry instead of two? I think I just heard the audience gasp.
To be fair, these numbers only include the passengers who were annoyed enough to report their grievances to the U.S. Department of Transportation; there are probably many more who took their complaints solely to the airline. And of course, seeing the number of complaints double is never a good sign. But let’s keep things in perspective.
Does Your Flight Attendant Hate You?
The AP also notes that larger planes and smaller seat sizes, which allow airlines to cram more passengers onto each plane, still aren’t enough to offset the decreased number of available flights — meaning last year saw a rise in the number of passengers bumped due to overbooking. “The rate at which passengers with tickets were denied seats because planes were full rose to 0.97 denials per 10,000 passengers last year, compared with 0.78 in 2011.”
In plain English, it means that of every 10,000 passengers, less than one person gets bumped because his or her flight is full. Can I get a big, fat “so what?”
Let’s focus on what the airlines are doing right. Want your bag to get to your destination at the same time you do? You’re in luck. According to the AP, the mishandled bag rate was 3.07 in 2012, down from 3.35 bags the previous year (and a high of 7.01 bags back in 2007). That means about three of every 1,000 bags were mishandled in the last two years. Yes, I’ve had lost luggage, and I know that for those three passengers, it’s terrible. But the stats are getting better.
The same is true for on-time arrivals, about 82 percent of which arrived on time in 2012 — an improvement over the 80 percent that landed on time in 2011.
I happen to think this is a positive outlook for the industry. Now, if only someone could figure out ways to speed up the security process and keep that middle seat unoccupied.
16 Ways to Get Through the Airport Faster
What do you think? Is the report full of hot air, or does it have merit? Weigh in below.
–written by Ashley Kosciolek
Editor’s Note: Since the publication of this post, Arthur Frommer has purchased his company back from Google, ensuring that Frommer’s guidebooks will continue to be printed. Learn more in 56 Years Later: Europe on 5 Dollars a Day.
I wasn’t yet alive, let alone traveling, when Arthur Frommer wrote his very first travel guide, “Europe on 5 Dollars a Day,” back in 1957. But after years of toting more recent Frommer’s publications around the globe, I found myself mourning just a little bit when I read that the company has ceased publication of print guidebooks.
The death knell was sounded last week by Skift.com, who reported that many of the authors contracted for 29 upcoming Frommer’s titles were told by editors that the books they were working on would not be published. Extensive destination information is still available online at Frommers.com, and a limited number of “Day by Day” guides can be purchased as e-editions on Inkling.com. Frommer’s was bought by Google in August 2012.
The 5 Worst Trip Planning Mistakes and How to Avoid Them
On this very blog, we once asked, “Are guidebooks dying out?” I wrote then that I still used guidebooks — along with online resources — to plan every trip, and dozens of readers commented in agreement. Three years later, my position hasn’t changed: “The combination of maps, recommended itineraries, comprehensive reviews and historical context is something I haven’t found in any other single source, so I’ll continue to use guidebooks as long as they continue to be printed.”
Fortunately for those of us who wouldn’t plan a trip without them, other guidebook series such as Fodor’s, Lonely Planet and Eyewitness Guides can still be found on the shelves. But for how much longer?
– written by Sarah Schlichter
Do you weigh a lot? You could end up paying a lot (more) for flights if airlines take a new “pay as you weigh” proposal seriously. The essay, written by a professor at a university in Norway, proposes three options for charging overweight passengers more money, explaining that the heavier a passenger is, the higher the fuel cost for the airline to transport that person. The author argues that said changes would benefit not only the airlines, but also consumers, both in terms of in-flight comfort (passengers would sit in seats of appropriate sizes) and overall health (it could be an incentive to lose weight).
More Obese Fliers, Smaller Airplane Seats?
This option would involve a straightforward per-pound model, where passengers pay a fixed price per pound. Skinnier and/or shorter passengers would obviously pay less than taller, heavier ones.
Under this scenario, each passenger would pay a base fare, and adjustments would be made from there — heavier passengers would be charged more, or lighter passengers would be charged less.
In this model, three separate fares would be offered, based on body weight: one fare for underweight passengers, one fare for average passengers and one fare for overweight passengers. For the sake of his argument, the author uses the following as ballpark figures, which include the total weight of both the passenger and his or her luggage: underweight = less than or equal to 75 kg (165 pounds), average weight = 76 – 125 kg (167.5 – 275.5 pounds) and overweight = 126 kg (278 pounds) or more.
Poll: Should Obese Passengers Be Required to Buy a Second Seat?
The proposal, which seems logistically impossible, is unlikely to be adopted by airlines anytime soon, but the essay does address several bones of contention that might arise if it’s put into practice in the future. Won’t it discriminate against overweight/muscular/tall/pregnant people? How will it be enforced? How will it affect things like check-in time if airline personnel have to weigh luggage AND passengers?
“Weigh in” with your thoughts below.
– written by Ashley Kosciolek
The United Nations General Assembly may have had something a little bit more noble than hawking tours in mind when it declared March 20, 2013, the first ever International Day of Happiness. But that didn’t stop adventure tour operator G Adventures from sponsoring an International Day of Happiness “Happiness & Wanderlust” survey.
Perhaps the U.N. should take note, because it sure looks like the ability to travel has a real impact on people’s happiness. According to the survey, 83 percent of global respondents said travel is a very important component of what makes them happy.
For many respondents (a whopping 71 percent), traveling is more vital to their happiness than getting married, having a baby or even retiring. Travel even dominates many people’s daydreams, with exactly half of respondents admitting to dreaming about travel at work for at least one hour every day. Nineteen percent even said they daydream about travel for “a few hours” a day.
As an avid traveler myself, I can’t really say I’m surprised by the results. Survey respondents were members of G Adventures’ social media network (as well as actual friends and family), who, of course, are going to be more passionate about travel than the general population.
The Six Qualities of Highly Effective Travelers
As it does for these respondents, travel fulfills me in a way that few things do, whether I’m flying halfway around the world or driving out of state. Like 68 percent of respondents, having new experiences is the one aspect of travel that brings me the most happiness — though I must admit walking into a really nice hotel or cozy B&B for the first time also fills me with a childlike glee I find hard to contain.
Like 32 percent of survey takers, I am happiest when I am traveling with my partner. But others are happiest when traveling with friends (35 percent) or solo (25 percent). Traveling with family ranks at the bottom, with only 11 percent saying they find happiness in traveling with their family.
What do you think of the results? How important is travel to your happiness? And what about traveling excites you the most?
Poll: How Do You Feel After a Trip?
– written by Dori Saltzman
Many years ago, on a three-week tour of Ireland, a friend and I found ourselves on the streets of Dingle in the rain, waiting for our small tour bus to come pick us up. It was cold, and we huddled together beneath one small umbrella trying to stay warm. As we stood there shivering, the colorful front door of one of the small houses up the street swung open, and an older woman stepped out and waved to us.
“Come in, come in,” she yelled.
My friend and I looked at the woman, looked at each other and then jogged up the street and into a small, but warm living room. For the next 30 minutes, the woman plied us with hot tea and biscuits, asked us questions and showed us pictures of her family. When it was time to meet our tour bus, she gave us each a friendly hug goodbye.
Fifteen years later I sadly do not remember her name, but her kindness and friendliness toward us, strangers in her town, will never fade from my memory. And she is not the only truly friendly soul I’ve met on my travels in Ireland. There was the father in Northern Ireland with his two young children who picked my sister and me up off the side of the road and rushed us to the ferry port so we wouldn’t miss our boat, and the bus driver in Dublin who drove us to our hostel even though he was on his break and then refused to take money from us.
Random Acts of Travel Kindness
Because of these experiences, and the overall atmosphere of its inhabitants towards visitors, Ireland remains, in my opinion, the friendliest of all the 30-some countries I’ve visited. According to a recent report from the World Economic Forum, I am not alone in finding Ireland to be a super-friendly tourist destination.
In the report, “Travel and Tourism Competitiveness Report 2013,” 140 countries are ranked according to the attractiveness and competitiveness of their travel and tourism industries. One of the criteria included in the rankings is the attitude of the country’s citizens towards foreign visitors. Ireland ranked ninth.
Iceland leads the pack of friendliest countries, followed by New Zealand, Morocco, Macedonia, Austria, Senegal, Portugal, and Bosnia and Herzegovina. Rounding off the top 10 is Burkina Faso.
Honestly, I was a bit surprised to see a few of those countries on the list, and also saddened that Australia (another of my top five friendliest countries) was left off (it ranked 27th overall). Another surprise (or maybe it’s not??) — the United States came in fairly low, placing 102 out of 140.
At the other end of the spectrum, Bolivia ranks as the most unwelcoming country for visitors, followed by Venezuela, Russia, Kuwait, Latvia, Iran, Pakistan, the Slovak Republic, Bulgaria and Mongolia.
When Travelers Get a Rude Awakening
Belgium, which I found to be the least friendly of all countries I’ve been to, actually ranked in the top 20 most welcoming countries, coming in at number 19.
What do you think of the results? Which of the countries you’ve visited have been the most friendly or least welcoming?
–written by Dori Saltzman