As is the case with most things, air travel has come a long way. Gone are the days of breezing into an airport 30 minutes before your flight leaves and visiting the captain in the cockpit before taking your seat. What hasn’t changed, though, is the fact that people love to complain — so we’ve come up with the following list of travel gripes to take you back to the policies of yore. Read on, reminisce and be sure to leave your own additions in the comments section below.
Then: “My bags are so heavy I won’t be able to carry them all.”
Now: “My bags are so expensive I won’t be able to pay for them all.”
Forget nickel-and-diming. Fees for checked bags are becoming downright ridiculous.
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Then: “I’ll walk you to your gate.”
Now: “I’ll walk you to the ticket counter.”
Regulations have become so strict that you can’t accompany a traveling friend or loved one to the gate anymore. In fact, you can’t even make it much past the ticket counter without proof that you’re actually flying.
Then: “Will this flight really take five hours?”
Now: “Will this security line really take five hours?”
Little known tidbit: Experts* say the amount of time it takes to clear the security checkpoints at the airport is equivalent to the amount of time it takes to plan for, pack for and work enough hours to pay for a trip.
*By “experts,” we mean nobody at all.
Then: “What do you mean I can’t bring a rocket launcher onboard?”
Now: “What do you mean I can’t bring a snow globe onboard?”
As if packing weren’t already difficult enough, now we’re reduced to toting the world’s tiniest bottles of shampoo and conditioner. And does lip balm go in the quart-sized bag or not?
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Then: “The person next to me is smoking.”
Now: “The person next to me is taking up half of my seat.”
Sure, the ways in which fellow fliers infringe on your personal space has changed, but the basic fact that they infringe hasn’t changed at all.
Then: “I’m 6’2″, and I have hardly any room to stretch my legs.”
Now: “I’m 6’2″, and I have even less room to stretch my legs.”
As airlines try to cram more passengers on each flight, seats have become smaller and smaller while passengers seem to get larger.
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Then: “This food isn’t good.”
Now: “This food isn’t free.”
It used to be that passengers would complain about the quality of the food. Now they complain about having to pay for the right to complain about the quality of the food.
What would you add to this list?
– written by Ashley Kosciolek
If you’re lucky, you’ve never experienced the sinking feeling you get when your luggage doesn’t show up on the carousel post-flight. But if you’re me — or one of millions of other fliers — you deal with said feeling by either praising yourself for packing a well-stocked carry-on or immediately going into panic mode.
Regardless of your luck with lost bags (or lack thereof), you’ll likely be comforted to know that, according to SITA (Societe Internationale de Telecommunications Aeronautiques) — an organization that deals with air transportation communications and works with most major airlines — the number of incidents of mishandled bags has been nearly cut in half over the last five years.
Fun with Numbers: Report Exaggerates Airline Complaints
To see the numbers in an easy-to-understand format, check out the infographic below, published by Irish Independent and designed by Boldface on Visual.ly. (Click the image to see a larger version). It shows that the number of mishandled bag incidents in 2007 was nearly 47 million; in 2012, the number was down to a little more than 26 million — a decline of nearly 45 percent. (Note: “Mishandled bags” includes luggage that fell victim to transfer mishandling, loading failure, loading errors, arrival mishandling, airport/customs/weather-related issues, ticketing errors/baggage switches or tagging errors.)
But wait. Isn’t 26 million a lot? It’s a huge number overall, but the graphic also states that nearly 3 billion passengers flew in 2012. That means less than 1 percent of all passengers had a mishandled bag.
So let’s keep this in perspective. Yes, there are still far too many lost bags, but at least it seems like the airlines are doing something about it.
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What’s your take? Have you lost a bag? Do the stats make you feel more secure — or more likely to pack an extra-large carry-on? Weigh in with your comments below.
–written by Ashley Kosciolek
Richard Branson, the brilliant billionaire owner of all things Virgin-branded, has been in the travel news quite a bit over the past few days, and it’s been an interesting mix of stories — good, bad and ugly.
Yesterday, Branson’s youngest stroke of travel company genius, Virgin Galactic, took a giant leap closer to its ultimate goal of space tourism when SpaceShipTwo ignited its rocket motor for the first time in mid-flight, bringing the spacecraft to a speed of Mach 1.2. With this supersonic test out of the way, Virgin Galactic anticipates making its first passenger space trips next year, according to the Los Angeles Times.
The company will offer daily trips to sub-orbital space, including about 10 minutes of zero gravitation. The price tag? $200,000. Considering Virgin Galactic has already taken 580 reservations worth about $70 million in deposits for a company that can’t yet deliver, you’ve got to give Branson credit for his genius.
But like Robert Louis Stevenson’s brilliant scientist Dr. Jekyll, Branson has not so much a darker side as an idiotic Mr. Hyde side. Sometimes he just does or says stupid things.
For instance, Virgin America recently launched a new seat-to-seat delivery service on flights. What exactly does that mean, you ask? Well, it could be a mom sitting a few rows away from her kids, having a snack box delivered to them. Or — and here’s what USA Today believes Branson has in mind with the service — it could be a passenger sending a drink to another passenger, just as he might do in a bar if he were, say, attempting to pick someone up.
Here’s how it works. Fliers find their intended recipient on a digital seat map, select an item to be delivered, swipe a credit card and then follow up with a text message using the seat-to-seat chat function.
Um, yuck. I guess if you’re happy to hear from a stranger sitting a few rows away it’s not so bad, but what if you’re totally uninterested? It’s not like you can go anywhere.
Not Branson’s most genius moment, if you ask us.
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But it gets worse.
On Sunday, Branson criticized the British Foreign Office and other Western governments for issuing warnings about terrorism in travel advisory format.
As reported by The Independent, Branson says that by warning people of the risk of attacks, governments are giving in to terrorists and harming those countries in the process. These warnings, he continued, should be discarded. Instead, Branson suggests that rather than warn people against visiting these places, people should be encouraged to participate in tourism and trade, in order to aid them. He cited a British Foreign Office bulletin about Egypt, an Australian government warning about Bali and a U.S. State Department alert on Kenya, which he said contributed to the decline in tourist numbers in these countries.
The Foreign Office soundly rejected Branson’s suggestion, saying it has a responsibility to make sure British citizens have the necessary information to make their own informed decisions.
While we understand the need to avoid needless monetary damage to a country, we have to side with the Foreign Office on this one. We’d rather know what our risks are before we make a decision, so as not to walk into a potentially hazardous situation.
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What do you think? Is Virgin Galactic a stroke of genius? Do you want someone you don’t know on a flight to be able to buy you a drink? Should governments issue travel alerts that include warnings about terrorism? Let us know below.
– written by Dori Saltzman
Are you flying somewhere fun in the near future? Exotic? Far away? I’m half jealous and half not. While I’d love to be getting away, I don’t envy anyone having to deal with flying right now. In the past two days, the flying experience has gone from not so fun to downright unpleasant.
According to a Washington Post article, flights have fallen behind schedule for the second straight day at two of New York’s three major airports, a direct result of air traffic controller furloughs. By 8:45 a.m. today, delays of 30 to 45 minutes or more were already being reported in New York.
With no end to the furlough in sight (an average of about 10 percent of controllers will be furloughed on any given day), these delays are probably not going to get any better any time soon. Congress has so far made no moves to end the sequester.
And New York isn’t the only metropolitan area to be hit by delays. Yesterday, airports across the country were backed up several hours. Chicago-based United told a reporter for Bloomberg that it saw “alarming” delays in Los Angeles as well. Flights into the city were delayed an average of three hours.
Delta told Bloomberg it also expects to see air delays in Chicago and in San Francisco.
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The consequences of these delays aren’t just grumpy passengers and getting somewhere late. It also means fliers need to allow more time for their transit. If before you needed an hour to an hour and a half to catch a connecting flight, now you’d better make it three to four hours. If you have to be in your destination by noon, you might want to consider flying in the day before.
The federal government is so aware of the delays that the U.S. Transportation Department is considering suspending enforcement of a regulation that prevents lengthy tarmac delays, the Bloomberg article reports. The rule requires that airlines give passengers a chance to leave a plane if it has been sitting on the tarmac for more than three hours. Airlines can also be fined for the delays. Since 2009, when the tarmac delay regulation was passed, airlines have been canceling flights whenever it looks like a three-hour delay is imminent. With sequester cuts in place and delays of three hours or more entirely possible, that could mean a lot of canceled flights if enforcement of the law isn’t waived.
But it’s not all bad news for fliers. A controversial rule that would have allowed passengers to begin carrying small knives on planes again has been put on hold while the TSA considers additional input. Public opinion has been widely opposed to the measure, as have flight attendants and airlines.
Have you flown in the past two days? Are you flying soon? What are you dreading most? Weigh in below.
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– written by Dori Saltzman
I have just as many gripes about airlines as the next person, and given that I’m a travel journalist, I tend to smile and nod vehemently when they’re crucified for decreasing seat sizes and charging for things like carry-on bags. But I can’t keep my mouth shut on this one.
After analyzing federal data, a group of private researchers says airline complaints from passengers increased by about 20 percent in 2012, despite more on-time flights and fewer lost bags, the Associated Press reports.
While I agree that customer complaints are bad — in an ideal world, there would be none at all — the article goes on to say this: “United Airlines had the highest consumer complaint rate of the 14 airlines included in the report, with 4.24 complaints per 100,000 passengers.” Forgive me if I sound insensitive, but is there really a reason to be terribly concerned if the worst offender generates only four complaints for every 100,000 of its passengers?
And let’s not forget this added tidbit: “That was nearly double the airline’s complaint rate the previous year.” Oh, the horror! Now four of every 100,000 United passengers are angry instead of two? I think I just heard the audience gasp.
To be fair, these numbers only include the passengers who were annoyed enough to report their grievances to the U.S. Department of Transportation; there are probably many more who took their complaints solely to the airline. And of course, seeing the number of complaints double is never a good sign. But let’s keep things in perspective.
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The AP also notes that larger planes and smaller seat sizes, which allow airlines to cram more passengers onto each plane, still aren’t enough to offset the decreased number of available flights — meaning last year saw a rise in the number of passengers bumped due to overbooking. “The rate at which passengers with tickets were denied seats because planes were full rose to 0.97 denials per 10,000 passengers last year, compared with 0.78 in 2011.”
In plain English, it means that of every 10,000 passengers, less than one person gets bumped because his or her flight is full. Can I get a big, fat “so what?”
Let’s focus on what the airlines are doing right. Want your bag to get to your destination at the same time you do? You’re in luck. According to the AP, the mishandled bag rate was 3.07 in 2012, down from 3.35 bags the previous year (and a high of 7.01 bags back in 2007). That means about three of every 1,000 bags were mishandled in the last two years. Yes, I’ve had lost luggage, and I know that for those three passengers, it’s terrible. But the stats are getting better.
The same is true for on-time arrivals, about 82 percent of which arrived on time in 2012 — an improvement over the 80 percent that landed on time in 2011.
I happen to think this is a positive outlook for the industry. Now, if only someone could figure out ways to speed up the security process and keep that middle seat unoccupied.
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What do you think? Is the report full of hot air, or does it have merit? Weigh in below.
–written by Ashley Kosciolek
Do you weigh a lot? You could end up paying a lot (more) for flights if airlines take a new “pay as you weigh” proposal seriously. The essay, written by a professor at a university in Norway, proposes three options for charging overweight passengers more money, explaining that the heavier a passenger is, the higher the fuel cost for the airline to transport that person. The author argues that said changes would benefit not only the airlines, but also consumers, both in terms of in-flight comfort (passengers would sit in seats of appropriate sizes) and overall health (it could be an incentive to lose weight).
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This option would involve a straightforward per-pound model, where passengers pay a fixed price per pound. Skinnier and/or shorter passengers would obviously pay less than taller, heavier ones.
Under this scenario, each passenger would pay a base fare, and adjustments would be made from there — heavier passengers would be charged more, or lighter passengers would be charged less.
In this model, three separate fares would be offered, based on body weight: one fare for underweight passengers, one fare for average passengers and one fare for overweight passengers. For the sake of his argument, the author uses the following as ballpark figures, which include the total weight of both the passenger and his or her luggage: underweight = less than or equal to 75 kg (165 pounds), average weight = 76 – 125 kg (167.5 – 275.5 pounds) and overweight = 126 kg (278 pounds) or more.
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The proposal, which seems logistically impossible, is unlikely to be adopted by airlines anytime soon, but the essay does address several bones of contention that might arise if it’s put into practice in the future. Won’t it discriminate against overweight/muscular/tall/pregnant people? How will it be enforced? How will it affect things like check-in time if airline personnel have to weigh luggage AND passengers?
“Weigh in” with your thoughts below.
– written by Ashley Kosciolek
A cocktail, a sandwich, a set of headphones, maybe some Wi-Fi … most in-flight purchases aren’t exactly weighty or expensive decisions. But if China’s Spring Airlines has its way, travelers could be pondering a much larger purchase on an upcoming flight: a new car.
Bloomberg reports that Spring Airlines could begin selling automobiles on flights next month, at prices starting around $16,000. The Shanghai-based discount airline flies largely within China, with some international service to Japan. The car sales would be introduced on flights from Shanghai.
I don’t know about you, but I’m not sold on the concept. Sure, sitting on a plane gives you plenty of time to pore over the various features of one car or another. But 35,000 feet isn’t exactly a prime spot for a test drive. And I can’t help but feel badly for the flight attendants, whom Bloomberg notes “will be trained on the car details.” They probably didn’t know when they signed up to hand out drinks and keep the cabin safe that they’d also end up shilling cars.
So what’s next for in-flight commerce? Perhaps flight attendants should become certified realtors and sell us our next house as well.
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– written by Sarah Schlichter
It’s the YouTube craze that’s swept the globe — and now it’s hit the skies. On a recent Frontier Airlines flight, an ultimate Frisbee team from Colorado College launched its own version of the Harlem Shake in the aisle of the plane, complete with someone rocking out in a banana costume. (Now how do you fit that into a carry-on?)
Though it seemed like it was all in good fun, the Federal Aviation Administration isn’t convinced. According to ABC’s “Good Morning America,” the agency is looking into the incident to make sure the students weren’t in violation of any safety regulations (such as interfering with flight attendants or standing during take-off/landing). The students claim they cleared their dance with the flight attendants first and waited until the seatbelt sign was off. A Frontier spokesperson says the plane’s safety was never in jeopardy.
Check out the video below for the full story:
Would you feel nervous if the Harlem Shake hit your next flight — or be grateful for a little in-air entertainment?
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– written by Sarah Schlichter
There has been no shortage of screenplay-worthy travel stories in the past few weeks. Dennis Rodman’s holiday in Pyonyang with the reclusive dictator, Kim Jung-un? Lifetime should be on it. The Carnival Triumph cruise fire? Bet on it being retold in a three-part epic on ABC Family. The sequester’s impact on air travel? That one’s still under discussion, but there’s no doubt the right network will make it work. Here are three would-be plots.
The Real Story: Dennis Rodman’s diplomatic journey to N. Korea
The TV Movie Version, “Mr. Worm Goes to Pyongyang”: An American basketball star (retired), hair dye aficionado, pro wrestler and self-proclaimed “bad boy” travels to North Korea to secure a peace treaty with the country’s ruthless supreme leader, Kim. Like his piercings and tattoos, the Worm’s methods are unconventional — and pooh-poohed by stiff-collared American foreign service elites. But with the help of the Harlem Globetrotters’ feather-on-your-funny-bone brand of non-verbal hijinks, coupled with all-you-can-drink of apple soju-tinis, he succeeds in melting the dictator’s heart. (Kim’s favorite gag: Player pretends he’s pregnant with a basketball.) Choking back guffaws and sobs, the glorious ruler reveals that he feels ostracized by the West; all the tiny, tracksuit-wearing tyrant really wants is to hear the smooth baritone of the American supreme leader. Worm and Kim embrace during a moment filmed by a cell phone, and the video goes viral. Having proven the cynics back home wrong, the Worm earns the Presidential Medal of Freedom, the Thomas Jefferson Star for Foreign Service and, due to a clerical error, the Distinguished Honor Award from the Animal and Plant Health Inspection Service.
The Real Story: The ill-fated cruise on Carnival Triumph in early February
The TV Movie Version, “Triumph Over Adversity”: The vacation of a lifetime, a four-night voyage on a 14-year-old Carnival ship, becomes a cruel Darwinian experiment when an engine room fire leaves the ship without power in the Gulf of Mexico. Raw sewage sloshes around the decks, the now-infamous red bags for toxic waste are dispensed and essential supplies quickly dwindle. Despite food and medicine shortages and a growing intolerance toward poop jokes, a perky cruise director tries to keep the mood upbeat. But after only 24 hours adrift, hungry passengers have formed into splinter groups, with a maniacal Texan leading a powerful sect of pseudo-religious cannibals. Their first victim: the chipper cruise director. Screaming headlines (procured from a handful of surviving cruisers who managed to salvage cell phone batteries) and a CNN helicopter that surveys the scene from a safe distance tell the story to the world. Even as tug boats manage to reach the ship and slowly pull it to Mobile, the carnage continues.
When it seems that all hope is lost, President Obama reaches for the red phone and dials. A voice can be heard over the receiver: “I was wondering when you’d call.”
“We need your help, Dennis Rodman,” the president says.
The Real Story: Sequestration’s impact on the travel industry (most notably, airports)
The TV Movie Version, “Sequestration, the Movie”: With the U.S. government unable to agree on some sort of budget by some sort of date, $85 billion in spending cuts are initiated. Services the American public depends on may be ravaged. Most importantly, lines at airports are getting dangerously long. “Get there 90 minutes before departure” becomes “get there three months early and rent a hibernation pod, a new for-fee option introduced by the airlines.” (First-class hibernation pod passengers get to board in Zone 1 in the unlikely event their planes take off.) It gets worse. Secretary of Homeland Security Janet Napolitano, played by Kathy Bates, announces that the TSA is sending out furlough notices to its workers. As TSA staff numbers dwindle, fewer and fewer bags make it onto planes and fliers grow increasingly confused by the lack of ineptitude, condescension and rude interactions. Republicans and Democrats refuse to budge on spending, despite a growing number of airport horror scenes captured on cell phones and streamed out on CNN. Travelers angrily refuse overtures from train companies, preferring to form angry mobs at airports instead. Is the president out of options? Not yet. Dennis Rodman, one of the most decorated non-military heroes in U.S. history, is called in to mediate.
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– written by Dan Askin
Editor’s Note: IndependentTraveler.com is published by The Independent Traveler, Inc., a member of the TripAdvisor Media Network, which also owns Cruise Critic and Smarter Travel.
Would being able to eliminate jet lag make your next long-haul flight more bearable? What about knowing your food tray wouldn’t be jammed into your sternum if the person sitting in front of you decided to recline?
Solutions to both of these air travel problems have recently been proposed, and we at IndependentTraveler.com couldn’t be more excited.
Jet lag is an especially tiresome problem (pun intended) for travelers. But now you can just lather up those photons and erase your jet lag woes, Delta Air Lines promises. And though the “Photon Shower” conjures up futuristic images of a world with hovercrafts and Mars vacations, the device is real — almost.
Designed by a New York firm for Delta, the “Photon Shower” is a vertical shower-stall-style chamber that provides light therapy to users. According to an AdAge blog post, here’s how it works: users input their travel information, then step in and bask in a light sequence that recreates the effects of sunlight, which scientists say combats jet lag and provides a pick-me-up to tired travelers.
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Though it was displayed at the latest TED conference in California, the Shower has not yet been rolled out to airports — and Delta is offering no timeline on when it might be available.
A second technology development, equally as exciting, is sadly even farther away from reality. The result of a global student design competition sponsored by the James Dyson Foundation, the AirGo economy seat is something we’d really like to see installed on airplanes. (ABC News agrees.)
The seat, designed by Malaysian engineering student Alireza Yaghoubi, aims to give fliers access to all their limited seat space, even when the person in front of them reclines. To accomplish this, the tray table and TV screen are housed above the seats, so that when a seat is pushed back it does not force the tray table or TV back as well. In Yaghoubi’s design, the two are attached to an individual bulkhead, which also provides guaranteed baggage storage space for each individual seat (another problem many fliers face!).
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Yaghoubi told ABC News he got the idea for the seats after several uncomfortable eight-hour flights. On a typical flight, he said, the person in front of him reclined his or her seat, occupying one-third of the space he had paid for.
There’s just one problem with the design. It takes up 16 percent more floor space than the seats most airlines have now. But perhaps fliers would be willing to pay a little extra for the security of knowing they’d actually get to use all the space they paid for.
Given a choice, which of the two technological advancements would you like to see become reality first? Let us know below.
– written by Dori Saltzman