This post is part of our “Airlines Behaving Badly” series, which chronicles the oft-wicked ways of the air travel industry.
Remember United Breaks Guitars, the song that became a social media sensation after a country musician had his instrument destroyed at the hands of an airline? Well, it turns out Delta breaks guitars too.
Dave Schneider, a musician with the band the LeeVees, was carrying a vintage 1965 Gibson ES-335 guitar — worth about $10,000 — on a flight from Buffalo to Detroit last month, reports Yahoo! News. On trips for past gigs, Schneider had always carried the valuable instrument onto the plane with him, but this time Delta employees at the gate wouldn’t allow it. “They said it was their policy,” Schneider told IndependentTraveler.com. “They had let me carry the guitar on [our previous Delta flight] from Portland to Philly, so why not here in Buffalo?”
Schneider reluctantly gate-checked the guitar, even though he told us that there were empty seats on the plane where he could have put the instrument, and that it would also have fit into an overhead bin. (On its Web site, Delta says, “Guitars and other smaller musical instruments, such as violins, will be accepted as your free carry-on baggage item on Delta and Delta Connection carriers flights. These items must easily fit in the overhead bin or other approved storage location in the cabin, based on available space at the time of boarding. Musical instruments may be gate claimed at the discretion of the passenger and as a result of limited overhead space.”)
After the plane touched down in Detroit, Schneider waited at the gate for his instrument to be returned, only to hear a screech from the elevator — where the guitar case was caught between it and a rail on the loading dock. Here’s how it looked when it was finally freed an hour later:
The guitar was damaged to the tune of $1,980 — more than the $1,000 Delta initially offered as compensation. After a whirlwind of media coverage, including an appearance on CNN, Schneider told us that he and Delta finally settled the issue yesterday. “They’re paying for the repairs and more,” he said.
The story has an even happier ending: Gibson, the maker of the damaged guitar, recently reached out to Schneider. The company offered him “a brand new 1963 50th Anniversary Cherry Red ES-335 due to the incident with Delta Airlines,” Schneider wrote on his Facebook page. “THANK YOU GIBSON!”
But what happens the next time Schneider needs to fly? “I might start just using ukeleles,” Schneider joked. “I really don’t know what to do. A lot of people ship their guitars, so that is a good option. But even that makes me nervous. It shouldn’t be that hard. I would pay a $50 fee to bring an instrument on the plane. I think that’s a great idea.”
– written by Sarah Schlichter