This post is part of our “Airlines Behaving Badly” series, which chronicles the oft-wicked ways of the air travel industry.
Those of us who fly frequently don’t usually get too surprised anymore by stories of airlines treating passengers like cattle. Yet the experience of a disabled U.S. Marine aboard a Delta Air Lines flight earlier this week shows that the airlines are capable of sinking to shocking new lows.
The Washington Post reports that Marine Lance Corporal Christian Brown, a double amputee wounded a year ago in Afghanistan, was “‘humiliated’ to the point of tears on a Delta flight from Atlanta to Washington after being clumsily wheeled to the back row of the plane, according to a complaint sent to the airline by an outraged fellow passenger.”
The passenger, retired Army Colonel Nickey Knighton, said that Brown was offered a seat in first class by another traveler, but flight attendants would not allow the switch because the doors had been closed for take-off and no one was supposed to move around the cabin. Instead, Knighton wrote, Brown was “paraded through the aircraft,” leaving him “visibly upset.” The Post reports that Brown was ill with a fever at the time and was traveling to the Walter Reed National Military Medical Center for treatment.
It’s unclear why Brown was brought onboard so late in the boarding process; Delta’s own Traveling with Disabilities brochure says that “Preboarding is offered on any Delta flight if you meet all check-in requirements and notify the gate agent.”
Delta’s corporate communications office responded to the incident with this statement, quoted in the Post: “The story in no way reflects either Delta’s standard operating procedure or the very high regard we hold for our nation’s service members. We are sorry for the difficulties that transpired and are investigating this event to determine the appropriate next steps.”
On Brown’s Facebook page was a comment from another Delta employee that seemed a bit more heartfelt:
“So sorry for your treatment on Delta,” wrote Facebook user Demian David Brooks. “As a pilot for Delta, I just wanted to tell you that we are with you, and when I fly, there are no more important passengers than our military. I personally do everything in my power to ensure all military personnel have a great experience on Delta. I have proudly transported many Wounded Warriors and make it a point to introduce myself and say thank you for your service. I have transported fallen heroes and always stand on the tarmac at full salute to pay respects. A few weeks ago in the terminal, I was fortunate enough to see 3 military personnel in uniform, and secretly paid for their lunch as I slipped away. Again, from one line pilot, sorry. And thank you for your service.”
— written by Sarah Schlichter