A few weeks ago, we blogged about three planes that were left stranded on the tarmac for more than seven hours in Hartford. So today, admittedly, we felt a pang of satisfaction when we learned that the U.S. Department of Transportation has slapped a major fine on an airline for, lo and behold, leaving passengers stuck on the tarmac.
According to the Associated Press, American Eagle, a regional carrier operated by American Airlines, was fined $900,000 for weather-induced tarmac delays of more than three hours on 15 flights that arrived in Chicago on May 29. This fine includes damages to be paid to the fliers who were inconvenienced. Up to $250,000 of the $900,000 fine can be credited to passengers in the form of refunds, vouchers or awards miles. There were 608 people onboard the stranded flights.
This is the first tarmac-delay fine to be imposed by the Department of Transportation since the federal agency initiated new passenger protection laws in April 2010; those rules state that passengers stuck on the tarmac on a domestic flight for more than three hours must be offered the chance to deplane. Any airlines that fail to comply will face penalties of up to $27,500 per passenger. (To learn more, read Airline Passengers Get New Bill of Rights.)
A government-issued fine for passenger inconvenience is a fresh change for an industry in which petty fees and crummy customer service are de rigueur. But whether or not the $900,000 fine will serve as a warning for the airlines and save future fliers from the torments of epic tarmac delays remains to be seen. In How Will the DOT’s New Airline Passenger Rights Affect You?, Ed Hewitt suggests that some airlines might simply preemptively cancel more flights in order to avoid having to pay steep penalties for multi-hour tarmac delays. Writes Hewitt, “Clearly not everyone is sold on the tarmac delay rules; if cancellations really are higher as a direct result, then the problem is just being moved around, not solved. However, few will argue with the notion that multi-hour strandings with no relief, no recourse and no basic human necessities is a worthwhile trade-off.” And indeed, according to CNN Travel, cancellations are up since the passenger rights regulations took effect.
What’s your take? Did the airline get what it deserved — or should the government do more to protect passengers? Sound off in the comments.
— written by Caroline Costello