After canceling roughly 600 flights over the weekend, Southwest Airlines grounded an additional 70 flights today. Reuters reports that Southwest continues to cancel flights for the purpose of inspecting its Boeing 737 planes, one of which was forced to land prematurely on Friday due to loss of cabin pressurization caused by a hole in the plane.
According to the Southwest Airlines Web site, ongoing testing has resulted in the detection of “small cracks” in two planes in addition to the damaged Boeing 737 that was grounded on Friday. Such cracks are formed by repeated pressurization and depressurization over time, which causes stress on the body of the plane — and they’ve been known to bring down a flight, writes Salon.com. The infamous 1985 Japan Airlines 747 crash that killed 520 people was caused by a tear in the plane’s bulkhead.
This time, no one was hurt, with the exception of one flight attendant who sustained minor injuries when Southwest Airlines Flight 812 descended to its emergency landing. But hundreds of Southwest travelers have, without a doubt, been inconvenienced in the past few days. Fortunately, they’ll get their money back. In accordance with its policy on delays and cancellations, Southwest is offering passengers booked on delayed or canceled flights the option of rebooking travel at no charge or receiving a refund for the unused portion of the fare.
Southwest’s iron-clad customer service policy notwithstanding, the thought of flying in a plane with a hole or a crack is terrifying — and hard to forget. Regardless of whether these faulty planes are the airline’s fault, Southwest doesn’t look good.
This news comes on the heels of a succession of further problems plaguing the airline, including a fizzled launch of Southwest’s new Rapid Rewards program. (Several apologies for the debacle, during which a command center outage on top of a barely functional Web site caused headaches aplenty for Southwest customers, have been posted on the airline’s blog.) Southwest’s stock, reports The Wall Street Journal, plummeted by 3 percent today.
Can Southwest repair its reputation? Will you continue to fly with the airline?
– written by Caroline Costello