Richard Branson, the brilliant billionaire owner of all things Virgin-branded, has been in the travel news quite a bit over the past few days, and it’s been an interesting mix of stories — good, bad and ugly.
Yesterday, Branson’s youngest stroke of travel company genius, Virgin Galactic, took a giant leap closer to its ultimate goal of space tourism when SpaceShipTwo ignited its rocket motor for the first time in mid-flight, bringing the spacecraft to a speed of Mach 1.2. With this supersonic test out of the way, Virgin Galactic anticipates making its first passenger space trips next year, according to the Los Angeles Times.
The company will offer daily trips to sub-orbital space, including about 10 minutes of zero gravitation. The price tag? $200,000. Considering Virgin Galactic has already taken 580 reservations worth about $70 million in deposits for a company that can’t yet deliver, you’ve got to give Branson credit for his genius.
But like Robert Louis Stevenson’s brilliant scientist Dr. Jekyll, Branson has not so much a darker side as an idiotic Mr. Hyde side. Sometimes he just does or says stupid things.
For instance, Virgin America recently launched a new seat-to-seat delivery service on flights. What exactly does that mean, you ask? Well, it could be a mom sitting a few rows away from her kids, having a snack box delivered to them. Or — and here’s what USA Today believes Branson has in mind with the service — it could be a passenger sending a drink to another passenger, just as he might do in a bar if he were, say, attempting to pick someone up.
Here’s how it works. Fliers find their intended recipient on a digital seat map, select an item to be delivered, swipe a credit card and then follow up with a text message using the seat-to-seat chat function.
Um, yuck. I guess if you’re happy to hear from a stranger sitting a few rows away it’s not so bad, but what if you’re totally uninterested? It’s not like you can go anywhere.
Not Branson’s most genius moment, if you ask us.
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But it gets worse.
On Sunday, Branson criticized the British Foreign Office and other Western governments for issuing warnings about terrorism in travel advisory format.
Huh?
As reported by The Independent, Branson says that by warning people of the risk of attacks, governments are giving in to terrorists and harming those countries in the process. These warnings, he continued, should be discarded. Instead, Branson suggests that rather than warn people against visiting these places, people should be encouraged to participate in tourism and trade, in order to aid them. He cited a British Foreign Office bulletin about Egypt, an Australian government warning about Bali and a U.S. State Department alert on Kenya, which he said contributed to the decline in tourist numbers in these countries.
The Foreign Office soundly rejected Branson’s suggestion, saying it has a responsibility to make sure British citizens have the necessary information to make their own informed decisions.
While we understand the need to avoid needless monetary damage to a country, we have to side with the Foreign Office on this one. We’d rather know what our risks are before we make a decision, so as not to walk into a potentially hazardous situation.
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What do you think? Is Virgin Galactic a stroke of genius? Do you want someone you don’t know on a flight to be able to buy you a drink? Should governments issue travel alerts that include warnings about terrorism? Let us know below.
– written by Dori Saltzman
So many of us spend our lives connected via the Internet. We earn our wages and pay our bills online. With whatever money is left, we shop online. We stay connected to family and friends. We read our news, our books and magazines on electronic devices. We share photos, ideas and snarky comics via social media.
You’d think travel would be the one time we go off the grid, but it’s usually not possible. Travel is often work-related, requiring the posting of content and the reading of emails. We may leave family behind who we have to check in on while we’re away. And a few of us — not naming any names — are addicted to electronics. We panic when there’s no Wi-Fi available. And we don’t like to pay for it.
Yes, Virgin America offered free in-flight Wi-Fi last holiday season, and perhaps will again. And there have been a few promotions where Wi-Fi was offered free or discounted, but for the most part, we pay. When Internet service is provided by Gogo, as with AirTran, Alaska, American, Delta, United and Virgin America, it costs $4.94 to $19.95 for mobile devices (smartphones, tables and e-readers) and $11 to $49 for computer devices (laptops and netbooks). JetBlue and Southwest each have their own Internet service. Southwest’s is not yet widely available, but its free portal contains content such as a flight tracker, shopping and games, all at no charge. Internet access beyond that is $5 all day, per device.
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Paying for Wi-Fi annoys us , even if it’s only $5. We have hotspot entitlement syndrome. And we’re not alone. When we asked on Facebook if you’d use Wi-Fi if it was offered in air for free, few of you would take a pass.
Hilary Huffman Sommer said, “I would definitely use it, especially when traveling for work or when work intrudes on my leisure travel.”
Gregory Ellis also would log on to work. “Nothing else to do while in those busses with wings,” he wrote.
“Absolutely,” wrote Michele Cherry. She admitted to the amount of time she can kill on Facebook and that she can’t sleep on airplanes. And she already pays for Wi-Fi on international flights or longer domestic ones.
Ofelia Gutierrez and Marcia Cloutier also already pay for Wi-Fi, so getting it for free would be a bonus.
“Beats listening to my husband snore,” Vicki Hannah Gelfo explained.
Not everyone is leaping at that free bandwidth. Saadia Shafati Shamsie would prefer airlines not offer free Wi-Fi; she’d be too tempted.
And Deb Crosby won’t give up her sleep and reading time while flying.
One more naysayer to continued connectivity is Lavida Rei. “I would prefer if everyone stayed off the grid and off my nerves while in flight,” she wrote.
We’ll take that under advisement, Lavida, and we’ll tap lightly when answering that e-mail.
– written by Jodi Thompson
From the moment you book your plane ticket (want to select your seat in advance? That’ll be $10, please) to the day you roll up to the check-in counter and shell out $50 for your checked bags, the airlines leave no fee unturned. And this past weekend, most major U.S. airlines found yet another way to line their pockets at the expense of the flying public.
On Friday, Congress failed to pass legislation to reauthorize the Federal Aviation Administration. As of Saturday, FAA-funded construction projects have been put on hold, all non-essential employees have been furloughed and — most importantly for fliers — the agency has lost the ability to collect various taxes that normally go along with the purchase of a plane ticket.
Hurray! Cheaper airfare for everyone, right?
Well, no. Instead of passing the tax savings on to travelers, most major airlines are raising their fares to offset the cost of the taxes — and pocketing the difference. The Associated Press reports that American, United, Continental, Delta, US Airways, Southwest, AirTran and JetBlue have all increased their fares, typically by about 7.5 percent.
According to an earlier AP report, “Passengers who bought tickets before this weekend but travel during the FAA shutdown could be entitled to a refund of the taxes that they paid, said Treasury Department spokeswoman Sandra Salstrom. She said it’s unclear whether the government can keep taxes for travel at a time when it doesn’t have authority to collect the money.”
Editor’s Note: On August 5, the IRS announced that passengers will not be getting refunds for taxes paid during the FAA shutdown after all. You can read the IRS statement here.
There are a few airlines out there that are giving travelers a break, including Virgin America, Frontier, Alaska and Spirit. Yes, that’s the same Spirit we wrote about a couple of weeks ago as one of the ugliest airlines in the industry. But hey, we can give credit where it’s due. It’s nice to see Spirit making the customer-friendly choice for once.
As for the big guys, shame on them. Really, it’s no wonder we hate the airlines.
– written by Sarah Schlichter



